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“Wouldn't Come Back” 3 of 5 stars
Review of Hawks Cay Resort

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Hawks Cay Resort
4.0 of 5 Resort   |   61 Hawks Cay Boulevard, Duck Key, FL 33050   |  
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Ranked #1 of 2 Hotels in Duck Key
Miami, Florida
Contributor
13 reviews 13 reviews
6 hotel reviews
Reviews in 5 cities Reviews in 5 cities
60 helpful votes 60 helpful votes
“Wouldn't Come Back”
3 of 5 stars Reviewed May 6, 2013

My husband and I stayed for Christmas this year after trying to pick somewhere close to Miami to spend the holiday before we started having kids. That was our first mistake. Do not stay here if you are a single couple. It is loud, and rambunctious. The walls are paper thin... Kids screaming, doors shutting, toilets flushing.... We could even hear our neighbors peeing!!! The noise started as soon as the sun came up and calling the front desk provided no relief. We had the lanai room by the adult pool, but it made absolutely no difference....it was like being in a daycare.

The food at the pool bars was inedible, we ended up driving to Key West to have some adult fun and have some decent food. It was the highlight of our trip. There is absolutely nothing to do on Duck Key and the resort is much tinier than the photos lead you to believe and there is no activities for adults. There were never any lounge chairs at the pool and the cocktail service was nonexistent.
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The servers and staff at the hotel were very nice, that was the one positive. There was live music near the fire pit which also provided some entertainment. The breakfast buffet was ok.

Relaxation, romance, and unwinding will not take place at this resort... Consider Cheeca Lodge or head to Key West for higher quality adult vacationing. We will not be returning.... Even when we have children.

Hope this helps!

  • Stayed December 2012, traveled as a couple
    • 1 of 5 stars Value
    • 2 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HawksCayResort, Director of Marketing at Hawks Cay Resort, responded to this review, May 7, 2013
Dear RKB041513,

Thank you for your review of your Christmas stay with us. I am so sorry that we were not able to provide you and your husband with the relaxing experience that you desired.

While Christmas and other holidays tend to be our busiest travel periods for families, and in fact Christmas week is the busiest week of the year, you'll find that Hawks Cay provides the wonderful, relaxing adult experience that you desired outside of those holiday time periods.

I hope that we'll have the opportunity to host you and your husband again in the future so that we can showcase the many adult-oriented activities, dining options and pure relaxation that we are able to provide.

Best regards,
Jennifer Dinan
Jennifer.dinan@hawkscay.com
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2,745 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (652)
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English first
Lakeland, Florida
Contributor
12 reviews 12 reviews
11 hotel reviews
Reviews in 11 cities Reviews in 11 cities
31 helpful votes 31 helpful votes
4 of 5 stars Reviewed May 6, 2013

Arrived in a pouring down rainstorm so VERY happy that they had a covered valet entrance! Nice that valet parking is included with the daily resort fee. We stayed in the main hotel and had a pool view room. Nice updated room, but didn't have that "wow" factor for me. Normal hotel room furniture and decor. We are a couple in our 30's, no children. This is a family resort and you can tell they cater to it. We still had a great time, but probably will not return as we clearly did not fit their demographic and felt it the entire time we were there.
Pros: Dolphin program was great and we are so glad we did it. You can view the dolphins any time of day from viewing areas near their enclosure as well. Also did the jet ski tour and that was very fun. Live music at night by fire pit a great way to end the day. Drink service was attentive and good by pool and lagoon.
Cons: Caters to families and we got tired of watching kids run around. They do have an adult pool, but it is smaller and not convenient to where our room was located. Adult pool bar closes at 5 PM which also is a bummer. Gluten free dining options were poor and so we had to venture off property for almost all meals. Tram service was slow.
The florida keys are worth visiting but there are better options in this price point for couples to stay.

  • Stayed May 2013, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HawksCayResort, Director of Marketing at Hawks Cay Resort, responded to this review, May 7, 2013
Dear Kathy 3679,

Thank you for your recent stay with us and for your detailed comments. It sounds like you enjoyed many of the amenities and activities that we have to offer, and I'm so glad you had a fun trip.

We hope that we'll have the opportunity to host you again in the future.

Best regards,
Jennifer Dinan
Jennifer.dinan@hawkscay.com
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Fort Lauderdale, Florida, United States
1 review
1 of 5 stars Reviewed May 6, 2013

This resort made a billing error in that they charged the wrong credit card. When i spoke to the front desk they said no problem, call this number and they will move the balance on to proper persons credit card. Then called the billing office to make the correction, they said nothing they could done by law since i had already checked out. Basically a bunch of excuses so as not to go through any trouble to correct their mistake.

Stayed May 2013, traveled with family
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HawksCayResort, Director of Marketing at Hawks Cay Resort, responded to this review, May 7, 2013
Dear Shayne E,

Thank you for your recent stay with us. I apologize for the billing error you encountered. Could you please contact me directly so that I can look into the issue and see if there is a way that we can correct the problem for you?

Best regards,
Jennifer Dinan
Jennifer.dinan@hawkscay.com
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pittsburgh
Contributor
20 reviews 20 reviews
15 hotel reviews
Reviews in 17 cities Reviews in 17 cities
38 helpful votes 38 helpful votes
4 of 5 stars Reviewed May 6, 2013

We spent several days here, and found it to meet our expectations, for the most part. We had one of the walk-out lanai rooms that faced the adult/quiet pool, and it was perfect. The pool itself was very relaxed and quiet, and at least for the time we were there, we had no issues with people reserving chairs and not using them, which was not the case at the other family pool, where this game was played without apparent policing by the hotel staff. The pools were well-maintained and the water was heated to a very comfortable level. The beach is not really a beach, of course, but it's usable. This is not your typical resort type of sandy beach, though. Not by a long shot.

Food choices are probably the most mediocre thing about this place. The smaller restaurant is nothing to write home about, and the larger restaurant is nothing more than a slightly more upscale Denny's. You'd be better served by driving to Marathon for dinner.

Poolside drink/food service is available, but is clearly not a high priority. Most of the time we had to take care of ourselves, as the service was spotty and unpredictable. This was surprising, given that the prices are not cheap. I've stayed at many other places with better poolside service.

Room Tip: Poolside lanai room facing the quiet adult pool is preferable if traveling without children.
See more room tips
  • Stayed April 2013, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HawksCayResort, Director of Marketing at Hawks Cay Resort, responded to this review, May 7, 2013
Dear pennsyguy,

Thank you for your review of your recent stay at Hawks Cay. I'm so glad you enjoyed your time here, and you've shared a great tip about the Lanai Guestrooms along the Tranquility Pool when travelling as a couple.

I am so sorry that our dining experiences did not exceed your expectations. I will insure that our Food & Beverage team has an opportunity to review your comments so that they can be addressed appropriately.

If there are any additional details or suggestions that you'd like to share, please don't hesitate to contact me directly. We hope to have the opportunity to host you again in the future.

Best regards,
Jennifer Dinan
Jennifer.Dinan@hawkscay.com
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Miami, Florida, United States
Contributor
17 reviews 17 reviews
7 hotel reviews
Reviews in 8 cities Reviews in 8 cities
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed May 5, 2013

Stayed one night in one of their 2/2 villas with 11 friends and family. The villa had two bedrooms with private bathrooms in each room on the top floor. Downstairs consisted of a living room with a pullout sofa bed, full bathroom and kitchen and a guest room with a twin daybed with trundle bed. Both rooms upstairs had spacious balconies! As well as a back yard patio that opened out to a backyard pier where one can dock a boat if need be. The grounds of the resort were amazing. We took advantage of two of their five pools and spent most of the day in the saltwater lagoon. The resort also has a dolphin cove, kayak and boat rentals and at night, various fire pits with live music. The staff was exceptionally courteous and helpful. When walking through the lobby, the staff politely hold the doors open and greet you. Throughout the resort you are greeted and welcomed by every staff member. Not only were the grounds naturally and manicured beautifully but the service and staff of the resort was exceptionally top notch. It almost felt like you were at a Caribbean five star resort instead of two hours away from my home in miami. Love this place and can't wait to return!

  • Stayed April 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HawksCayResort, Director of Marketing at Hawks Cay Resort, responded to this review, May 7, 2013
Dear Irene A,

Thank you for your review and recent stay at Hawks Cay. It's wonderful to hear that your entire family so thoroughly enjoyed your time with us.

I always tell my South Floridian friends that even thought Hawks Cay is a quick drive, you truly feel that you're a world away when you arrive. I'm so glad that you experienced that same sense of escape and relaxation.

We look forward to hosting you again soon.

Best regards,
Jennifer Dinan
Jennifer.Dinan@hawkscay.com
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Elstead, Surrey
Senior Reviewer
10 reviews 10 reviews
5 hotel reviews
Reviews in 7 cities Reviews in 7 cities
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed May 4, 2013

We stayed here after a fun-filled 12 night stay in Orland do everything Disney and beyond. We had a fabulous time here. We stayed in a marina villa (we upgraded) which was like a pretty wood clad New England style home. Very nicely done inside. The bedrooms upstairs were both en-suite and very nice. They washer dryer was great as we returned home with clean clothes! We ended up doing the dolphin swim here and at the Dolphin Connection program down the road. The other one was slightly better as the whole family can participate (from age 4-adult). They also do the dorsal fin swim which they don't do at HC. My son was told he was too short to be in the water with the dolphins at HC so very glad we went down the road and he had a chance to participate in this very special of treats.

The pools are fabulous there is a main one by the restaurants and lagoon and an adult only one further round the corner hidden from the main area and noise. There is also a fab kids pool with pirate ship behind the kids club and another deeper pool here also. The hot tubs are scorching and fab and we all loved the lagoon.

We had a lovely big lawn outside our villa for family games and the marina where the kids fished off the dock (not supposed to but no one cared and the boat owners lent us extra nods and tips!). We had a manatee swim up during fishing trip which was really special.

Ocean restaurant was brilliant. The mexican restaurant burned down the day we arrived and they do need another one. Think they need a japanese / sushi / fusion restaurant.

The Keys are very laid back. Get all your shopping done in Orlando.

  • Stayed April 2013, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HawksCayResort, Manager at Hawks Cay Resort, responded to this review, May 14, 2013
Dear MrsGPie,
We look forward to seeing you again on your next trip, and maybe by then your son will be tall enough to participate in our Dolphin Discovery program. If not, our Dockside Dolphins interaction is a wonderful opportunity for guests of any height to meet with our beautiful dolphins from the safety and comfort of our floating docks.
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Jupiter, Florida
Reviewer
5 reviews 5 reviews
4 hotel reviews
Reviews in 5 cities Reviews in 5 cities
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed May 3, 2013

The Lobby area, restaurants and Pool area are wonderful. However, the rooms that they
gave us were in need of repair. The Chair and carpeting in the room were stained, the bottom of the bathroom door was broken up. The Hallway of our building had not been vacuumed in a long time. We had water view rooms...the only thing we saw was a large Palm tree directly in front of our Balcony. I would not stay here again. I do have friends who stayed here, and apparently, they were given a wonderful room. They booked the same style room we did.

  • Stayed August 2012, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hawks Cay Resort

Address: 61 Hawks Cay Boulevard, Duck Key, FL 33050
Phone Number:
Location: United States > Florida > Florida Keys > Duck Key
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( Wi-Fi ) Free Parking Children Activities ( Kid / Family Friendly ) Kitchenette Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 2 Hotels in Duck Key
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Hawks Cay Resort 4*
Official Description (provided by the hotel):
Sunset Villa 5005 located on Duck Key Harbor overlooking the Gulf. Expanded size bump-out provides roominess of a cottage villa. Huge master suite with balcony, 2 full baths up, 1 half bath down. Dining room seats 8, sleeps 6, big lower deck and sandy beach. Call Reservations to reserve 5005. ... more   less 
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Also Known As:
Hawks Cay Hotel Duck Key
Hawks Cay Duck Key
Duck Key
Hawk Cay Resort
Hawks Key
Hawks Cay Resort Duck Key, Florida

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