We stayed here for the weekend, it was a nice resort. The pool was very nice and heated (enough to not be cold, but not hot). Hot tub wasn't very hot. The breakfast buffet, while pricey, was very good. Staff all gave excellent service - doormen, front desk, wait staff. All very helpful. The room was clean and nice. Shower was large and had good water pressure. The lobby was beautiful. Other parts of the resort (the wing where our room was) could have used a coat of paint here and there but overall it was clean and well maintained. Starbucks coffee on site. The lagoon with dolphins was nice. Beautiful view and great location. We'll stay here again when we find a deal like this trip, but I wouldn't pay $300-$400/night. Overall, it's nice but pricey - but then again most of the keys is, and this is one of the nicer places I've stayed at in the keys.

My family (myself, husband, 12 yr old son and grandparents) booked a 2 bed, 2 1/2 bath villa, which stated on the website it had one queen in one bedrrom and 2 queens in the second (which we needed as we were 5 adult-sized people). When we arrived and went to our villa, we saw that it had only ONE bed in each room. NOT only that, the bedrooms & bathrooms were so small, that you actually had inch SIDEWAYS through the bathroom door to get into it. There was NO SPACE to walk around the beds. We immediately went to the front desk to say we needed 2 beds in one bedroom for 5 people. She said there was none available (WHAT!!! we booked 6 months ago!!!), that we could move to one the following day. So we grinned and beared it and my husband slept on the couch. The next day, after much hemming and hawing, they said we can move at 2pm. When 2pm came around, "Oh, sorry the other villa ALSO has only 2 beds"." (What! Thats the point of us moving!) After much yelling and speaking to the manager, they agreed to give us a regular hotel room free of charge in addition to the current villa. So myself, husband, and son went to the hotel room and my parents stayed in the villa. The room was nicely furnished and the bathroom was fabulous. However, evrything was damp (rung, towels, bedding). The place was in need of a major dehumidifier. But at least we all had a BED! The other complaint was that there were only 2 restaurants on the whole resort, a very, very expensive fancy restaurant and a mediocre mexican. Oh and you can have a burger if you wait an hour by the bar. We would not recommend saying at Haw's Cay.

My wife and two sons (6 year old twins) stayed at the Hawk's Cay Resort for 5 days over Thanksgiving vacation. What a wonderful experience! The staff was very helpful and everything was nice and clean. Parking was easy (free valet parking). Loved the different choices of pools. My boys especially enjoyed the lagoon. The Indies kids club area was great for the kids with mini golf, basketball, two pools, an arcade, volleyball, and many other activities for the kids. Everyone made us feel very welcome. The lagoon was perfect for small children since there were no waves. We could let them swim all day and not worry about it. We stayed in a 2 queen guest room, which was normal size, but we did not spend much time in the room except at bedtime. The bathroom was very nice with a walk in shower with a bench (my wife loved it). The only cons would be the limited restaurant choices for dinner and the inflated price of everything on the resort, but this is to be expected on vacation. Also, bathroom did not have a fan/vent so everything steemed up quickly (and no window), not sure if that is a legal bathroom without a window or fan. Otherwise a great time and definitely would go back again.

I was just there for a conference for six days. The first night some staff member let themselves into our room at 9:45 pm and started walking around. We were asleep and thought it was a break in. They fled after I shouted downstairs. I complained to management and they were not the least bit concerned and said 'that was probably housekeeping, they were working late last night'. I then slept with chairs propped against the doors. Something really wrong with their notion of safety.
We were then plagued by brutal service when we tried to eat there. Twice we waited more than an hour (yes an hour) for a sandwich at lunch. We then stopped eating there entirely.
Lovely location and facilities tainted by horrible customer service at many levels.