My wife and two sons (6 year old twins) stayed at the Hawk's Cay Resort for 5 days over Thanksgiving vacation. What a wonderful experience! The staff was very helpful and everything was nice and clean. Parking was easy (free valet parking). Loved the different choices of pools. My boys especially enjoyed the lagoon. The Indies kids club area was great for the kids with mini golf, basketball, two pools, an arcade, volleyball, and many other activities for the kids. Everyone made us feel very welcome. The lagoon was perfect for small children since there were no waves. We could let them swim all day and not worry about it. We stayed in a 2 queen guest room, which was normal size, but we did not spend much time in the room except at bedtime. The bathroom was very nice with a walk in shower with a bench (my wife loved it). The only cons would be the limited restaurant choices for dinner and the inflated price of everything on the resort, but this is to be expected on vacation. Also, bathroom did not have a fan/vent so everything steemed up quickly (and no window), not sure if that is a legal bathroom without a window or fan. Otherwise a great time and definitely would go back again.

I was just there for a conference for six days. The first night some staff member let themselves into our room at 9:45 pm and started walking around. We were asleep and thought it was a break in. They fled after I shouted downstairs. I complained to management and they were not the least bit concerned and said 'that was probably housekeeping, they were working late last night'. I then slept with chairs propped against the doors. Something really wrong with their notion of safety.
We were then plagued by brutal service when we tried to eat there. Twice we waited more than an hour (yes an hour) for a sandwich at lunch. We then stopped eating there entirely.
Lovely location and facilities tainted by horrible customer service at many levels.

Went to Hawks Cay for a long Thanksgiving weekend with family. We booked directly through the resort for a villa in sunset village. We were very excited to get out of the cold and enjoy some fun in the sun. We are very easy to please people who go with the flow; so was expecting some possible delays or crowded pools, especially being a holiday weekend. That would've been wonderful compared to what we had to put up with.

I must say check in Weds. afternoon was very smooth and quick. The rep. @ desk was very pleasant. We headed to our villa (which we opted for having two young children, 4 & 7, so that they have more room while in between activities). Villa looked clean on surface; so we dropped our bags and headed out to check out the resort. The landscape and resort itself seems to be well kept. Went to Tio's for dinner (was average at best). Kids were tired after long day of travel & put on pj's & feel asleep on top of bed. I went to go in @ 11 & tuck them in. I pulled down covers & swiped over the sheet & was horrified. It was covered with what appeared to be dead skin(husb. described to friends looked like instant mash potato flakes..yuck!!). Also there were some long black hairs(we are all blonde). Of course called front desk & was just offered new sheets but my kids were out already so we just kept on top for the night. When called back next day was offered new sheets again..said fine..just put them on myself....45 min later still nothing..was told someone could come in & do it then if we didn't mind...when at capacity can't guarantee housekeeping for 24 hrs..rep. was surprised someone told me @ 11 at nite that they could be there by 11 a.m. WHAT? Are you kidding me? Was done when we got back at 4. O....your feet will be black after walking around villa for a while....gross!!!

Also we weren't able to make resv. for Thanksgiving buffet or Alma..was told they were all booked. We were referred to Key Colony Inn down in Marathon. So we called and got a resv. there no problem....for 1/2 cost of what they were charging @ Cay we had a wonderful dinner. The owners & their staff @ Key Colony were great...recommend for casual dining.

Fri.(day 3) we head out to the Indies pool for the majority of the afternoon. We were ther whole time..playing with our kids in pool. We do not resv. chairs or leave our things & come back. When we went to leave @ 4...my husbands brand new & only pair of shoes he brought were gone...STOLEN!!!! Are you kidding me? Believe we know who did it(employee @ Indies) but had no proof...so didn't even bother trying. (keep an eye out for black & red Asics...lol). Stewart @ guest services was great...allowed for a pair of flip flops & would credit our account! Both he & Mike at Indies Grille were stand out employees to us....one if not only good thing to say about this place! The woman who braids hair down by the lagoon is wonderful too...very sweet!

Upon returning to our villa...no fresh towels...(day 3!!! come on!!). Understand water conservation but should have fresh towels every other day. So again, I call front desk as we had dinner resv. @ Alma for 6. Needless to say..no towels before we left. We ended up using our pool towels as I already had our bath towels on floor for housekeeping pick up. Towels were there after we returned from dinner.

I know this is very long winded but I feel people need to know all. I wish I would've taken heed to some of the bad reviews and gone elsewhere. For the amount of $$$$ you pay to stay here..luxury..no!!! Resort fee crazy too...supposed to be for housekeeping, valet, indies club & fitness center. For luxury resort & amount you pay....these things should be included. Just another way to nickel and dime your hard earned dollars!! Have no problem paying good money for a vacation but would expect to get what I'm paying for!

After all we had to deal with while here it was a little disappointing that a resort of this caliber didn"t have anyone to check & follow up on major issues such as filth & theft!! Busy or not...no excuse!
It was a very disappointing experience & even still my family tried to make the best of it & enjoyed our time together.

Obviously, I would not recommend this resort to any family or friends.....must be something better in area for same and actually get what you pay for!!

***if want fun place to go off resort & have great food..pool & sand pit with corn hole & projection screen to watch games....check out Sunset Grille****

This is our second visit to the Hawks Cay Resort and both experiences have been wonderful! Last year my family had a wonderful time! The resort is beautifully landscaped, inviting, friendly staff, clean rooms and heated pools. (not to forget the lagoon for fun snorkeling, kayaking or laying under the umbrellas). My family wanted to return to the Florida Keys this year and stay at the resort. Although I was a little leary about booking at the same place... (it couldn't possibly be as great the second time around).... IT WAS! Just a wonderful resort, close to any destination that you are interested in doing while visitng the keys.