“Price doesn't reflect overall general atmosphere and cleanliness for a luxury resort...Meh.”
We had a great family vacation for Thanksgiving. We stayed at Harbor Villas, which wasn't what we booked but it worked out well because our sun loves to fish. So, he got to fish right out the back door all week. The kids loved the pool and it was great to use the marina for boating activities. The Dolphin Connection is run very well. But those extra activities are very pricey. The front desk, door and wait staff were very kind and fun to chat with.
The tram ran on time and the staff were very courteous and fun.
The reasons I can't give an excellent review is thw simple fact of cost. The overall look is tired. The furniture is in need of a thorough cleaning. The daily resort fee must not cover housekeeping. Our villa was under ok for cleanliness. The one time during a six night stay they cleaned, the staff said he could change the bedding. You assume they will do the other standard cleaning as well. I'm not even sure our beds were really changed. New towels were left on the flirty bathroom floor in a folded pile. A let down for a 'luxury' resort. All of us have tiny red bumps that itch from our Fl. Stay but cant exactly pinpoint where we got the itchy bugs. For part of our stay I realized we had other guests, cockroaches, big ones. Being from Colorado, the kids were entertained, since they only see them at our butterfly museum. Gross. Our trash was taken out 3 times during our 7 day stay.
As a side note, there were no salt/pepper or kitchen towels. I was told to grab salt and pepper at the small market they have on site. When I asked for another box of detergent, I would have walked to the front desk myself for the $20 delivery fee?! Which I was not told over the phone. They also charged the $20 delivery fee for dessert we ordered over the phone and that I personally picked up inside the lobby!
The pool was lovely for the kids to enjoy. The seagulls were a problem as they landed in the pool to hang out often and then swoop and steal food right out if your hand.
The firepit area, poolside, is awesome and the best atmosphere besides the lobby. It was a little gross to wade through 1-2 inches of standing water by the end of the day at the firepit area though. You just know there is bodily fluids and food mixed in.
It would have been more fun if the bikes and water gear/kayaks were free to use as part of your stay, or for a small charge. You felt like there was nothing just given to you, for being their guest. They did give a lot of smiles.
The Indie club for kids is great, it just looks older, a bit run down. The basketball court severely chopping its paint. But my kids and I had a fun time shooting hoops.
The saltwater lagoon I expected to see fish or sea turtles, like our stay in Hawaii. You could snorkel all day and see beautiful sea creatures.
Lack of sand, too.
There's 2 buildings that are near the Indie club that must be for staff. It looked like a slumlord owned it. Window screens torn or dangling. Buildings needed paint. The grounds not primped or pretty. A lot of personal items astrewn; bikes, lawn chairs, bbqs. It just didn't 'fit' in the resort scheme.
The food is ok. Drinks overpriced and 18% gratuity added to all. Even one drink that my husband got for himself at the tiki bar! The breakfast/brunch overpriced for what is on the buffet, however the omelette station is nice. There is no menu to order anything else, other than that, at breakfast.
Due to the non-exciting food choices, and lack of ornate, pretty paths to just walk through at the resort, we totally enjoyed driving to other local establishments for fantastic fare and atmosphere.. We had a great day trip to Key West, which is where I would stay if we ever venture to the Keys again.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.