Went to Hawks Cay for a long Thanksgiving weekend with family. We booked directly through the resort for a villa in sunset village. We were very excited to get out of the cold and enjoy some fun in the sun. We are very easy to please people who go with the flow; so was expecting some possible delays or crowded pools, especially being a holiday weekend. That would've been wonderful compared to what we had to put up with.
I must say check in Weds. afternoon was very smooth and quick. The rep. @ desk was very pleasant. We headed to our villa (which we opted for having two young children, 4 & 7, so that they have more room while in between activities). Villa looked clean on surface; so we dropped our bags and headed out to check out the resort. The landscape and resort itself seems to be well kept. Went to Tio's for dinner (was average at best). Kids were tired after long day of travel & put on pj's & feel asleep on top of bed. I went to go in @ 11 & tuck them in. I pulled down covers & swiped over the sheet & was horrified. It was covered with what appeared to be dead skin(husb. described to friends looked like instant mash potato flakes..yuck!!). Also there were some long black hairs(we are all blonde). Of course called front desk & was just offered new sheets but my kids were out already so we just kept on top for the night. When called back next day was offered new sheets again..said fine..just put them on myself....45 min later still nothing..was told someone could come in & do it then if we didn't mind...when at capacity can't guarantee housekeeping for 24 hrs..rep. was surprised someone told me @ 11 at nite that they could be there by 11 a.m. WHAT? Are you kidding me? Was done when we got back at 4. O....your feet will be black after walking around villa for a while....gross!!!
Also we weren't able to make resv. for Thanksgiving buffet or Alma..was told they were all booked. We were referred to Key Colony Inn down in Marathon. So we called and got a resv. there no problem....for 1/2 cost of what they were charging @ Cay we had a wonderful dinner. The owners & their staff @ Key Colony were great...recommend for casual dining.
Fri.(day 3) we head out to the Indies pool for the majority of the afternoon. We were ther whole time..playing with our kids in pool. We do not resv. chairs or leave our things & come back. When we went to leave @ 4...my husbands brand new & only pair of shoes he brought were gone...STOLEN!!!! Are you kidding me? Believe we know who did it(employee @ Indies) but had no proof...so didn't even bother trying. (keep an eye out for black & red Asics...lol). Stewart @ guest services was great...allowed for a pair of flip flops & would credit our account! Both he & Mike at Indies Grille were stand out employees to us....one if not only good thing to say about this place! The woman who braids hair down by the lagoon is wonderful too...very sweet!
Upon returning to our villa...no fresh towels...(day 3!!! come on!!). Understand water conservation but should have fresh towels every other day. So again, I call front desk as we had dinner resv. @ Alma for 6. Needless to say..no towels before we left. We ended up using our pool towels as I already had our bath towels on floor for housekeeping pick up. Towels were there after we returned from dinner.
I know this is very long winded but I feel people need to know all. I wish I would've taken heed to some of the bad reviews and gone elsewhere. For the amount of $$$$ you pay to stay here..luxury..no!!! Resort fee crazy too...supposed to be for housekeeping, valet, indies club & fitness center. For luxury resort & amount you pay....these things should be included. Just another way to nickel and dime your hard earned dollars!! Have no problem paying good money for a vacation but would expect to get what I'm paying for!
After all we had to deal with while here it was a little disappointing that a resort of this caliber didn"t have anyone to check & follow up on major issues such as filth & theft!! Busy or not...no excuse!
It was a very disappointing experience & even still my family tried to make the best of it & enjoyed our time together.
Obviously, I would not recommend this resort to any family or friends.....must be something better in area for same and actually get what you pay for!!
***if want fun place to go off resort & have great food..pool & sand pit with corn hole & projection screen to watch games....check out Sunset Grille****
- Official Description (provided by the hotel):
- Sunset Villa 5005 located on Duck Key Harbor overlooking the Gulf. Expanded size bump-out provides roominess of a cottage villa. Huge master suite with balcony, 2 full baths up, 1 half bath down. Dining room seats 8, sleeps 6, big lower deck and sandy beach. Call Reservations to reserve 5005. ... more less
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- Also Known As:
- Hawks Cay Hotel Duck Key
- Hawks Cay Duck Key
- Duck Key
- Hawk Cay Resort
- Hawks Key
- Hawks Cay Resort Duck Key, Florida