We had a great family vacation for Thanksgiving. We stayed at Harbor Villas, which wasn't what we booked but it worked out well because our sun loves to fish. So, he got to fish right out the back door all week. The kids loved the pool and it was great to use the marina for boating activities. The Dolphin Connection is run very well. But those extra activities are very pricey. The front desk, door and wait staff were very kind and fun to chat with.
The tram ran on time and the staff were very courteous and fun.

The reasons I can't give an excellent review is thw simple fact of cost. The overall look is tired. The furniture is in need of a thorough cleaning. The daily resort fee must not cover housekeeping. Our villa was under ok for cleanliness. The one time during a six night stay they cleaned, the staff said he could change the bedding. You assume they will do the other standard cleaning as well. I'm not even sure our beds were really changed. New towels were left on the flirty bathroom floor in a folded pile. A let down for a 'luxury' resort. All of us have tiny red bumps that itch from our Fl. Stay but cant exactly pinpoint where we got the itchy bugs. For part of our stay I realized we had other guests, cockroaches, big ones. Being from Colorado, the kids were entertained, since they only see them at our butterfly museum. Gross. Our trash was taken out 3 times during our 7 day stay.
As a side note, there were no salt/pepper or kitchen towels. I was told to grab salt and pepper at the small market they have on site. When I asked for another box of detergent, I would have walked to the front desk myself for the $20 delivery fee?! Which I was not told over the phone. They also charged the $20 delivery fee for dessert we ordered over the phone and that I personally picked up inside the lobby!

The pool was lovely for the kids to enjoy. The seagulls were a problem as they landed in the pool to hang out often and then swoop and steal food right out if your hand.

The firepit area, poolside, is awesome and the best atmosphere besides the lobby. It was a little gross to wade through 1-2 inches of standing water by the end of the day at the firepit area though. You just know there is bodily fluids and food mixed in.

It would have been more fun if the bikes and water gear/kayaks were free to use as part of your stay, or for a small charge. You felt like there was nothing just given to you, for being their guest. They did give a lot of smiles.

The Indie club for kids is great, it just looks older, a bit run down. The basketball court severely chopping its paint. But my kids and I had a fun time shooting hoops.

The saltwater lagoon I expected to see fish or sea turtles, like our stay in Hawaii. You could snorkel all day and see beautiful sea creatures.
Lack of sand, too.

There's 2 buildings that are near the Indie club that must be for staff. It looked like a slumlord owned it. Window screens torn or dangling. Buildings needed paint. The grounds not primped or pretty. A lot of personal items astrewn; bikes, lawn chairs, bbqs. It just didn't 'fit' in the resort scheme.

The food is ok. Drinks overpriced and 18% gratuity added to all. Even one drink that my husband got for himself at the tiki bar! The breakfast/brunch overpriced for what is on the buffet, however the omelette station is nice. There is no menu to order anything else, other than that, at breakfast.

Due to the non-exciting food choices, and lack of ornate, pretty paths to just walk through at the resort, we totally enjoyed driving to other local establishments for fantastic fare and atmosphere.. We had a great day trip to Key West, which is where I would stay if we ever venture to the Keys again.

We just got back from our wonderful stay at Hawks Cay Resort, We were in Key West for a family wedding and spent several days post wedding ready for some chilling out before heading back to our home state of Montana. We had a suite by the adult pool and enjoyed the quite surroundings. It was great to have the beachside bar/dining around the corner. The bartenders and staff were friendly and the tropical drinks were great. The views were stunning and the sandy cove is like nothing I've ever seen before. Our room was stunning with great furniture and amenities. Nice flat screen tv, comfy bed, private balcony. Will definitely return!

I will preface this by saying that we are not high maintenance travelers. All we need to be happy with a hotel or resort is a room that is clean and functional. After all, how much time do you really spend in your room anyway. The Marina Villa we just returned from at Hawks Cay was neither clean nor fully functional. The carpeting was stained and smelled moldy. The tile floors were so filthy that the bottoms of your feet or socks were black after walking around for 20 minutes. Dirt and dust hung out of all of the air registers. Even the walls were dirty as if someone walked around rubbing the walls with dirty hands. My favorite was the toilet paper holder in our bathroom that had literally been torn out of the drywall and was hanging on by one corner, leaving a gaping hole in the wall for lord knows what to crawl in from. Housekeeping replaces the toilet paper so how can they not have noticed this? I reported this one to the front desk shortly after we checked in and we were told maintenance would fix it but they never showed up. We knew going in that we would have limited housekeeping service but they were supposed to collect garbage daily and we only saw them once in 6 days. I would say that our experience might be an isolated experience but my sister and her family stayed in a Harbor Villa with its own set of maintenance and cleanliness issues. The bottom line is, I have stayed at far better properties for far less then than what I paid for this resort. As for the resort overall, the grounds are beautiful and the location is great. We only used the main pool and that was fine every time we used it. We didn't eat at any of the restaurants as there are so many other great restaurant options nearby. In general, I would be very hard pressed to recommend this resort or stay here again in the future.

Great resort.The rooms were very nice and clean. The pools are great and the staff was very friendly. My only complaint is that there are not a lot of options for dinner with young children after the beach grill closes at 5. The pizza is terrible. Try the sunset cruise very entertaining.