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“Truely paradise and pure relaxation!” 5 of 5 stars
Review of Hawks Cay Resort

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Hawks Cay Resort
4.0 of 5 Resort   |   61 Hawks Cay Boulevard, Duck Key, FL 33050   |  
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Ranked #1 of 2 hotels in Duck Key
Charlevoix, Michigan
1 review
“Truely paradise and pure relaxation!”
5 of 5 stars Reviewed March 31, 2011

We went for our honeymoon and were looking for a place to get away and relax. This was the prefect resort for that and more. From the moment you arrive, you are greeted with a smile, your luggage is taken right to your room, and the vehicle is parked by the valet service. We arrived earlier than expected, but to our surprise our room was ready! After settling in to our beautiful and spacious room which overlooked the ocean and tranquilty pool we ventured out to explore the property. The convenience of having a shuttle to get you around the beautifully maintained property was a plus. The one thing we loved the best was the tranquility pool, for adults only, and when you think it doesn't get any better friendly servers come around to bring you your beverage of choice from the Beachside Grille. We have nothing negative to say about Hawks Cay resort other than we couldn't stay longer! We look forward to going back for many years to come!

  • Stayed March 2011, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
djoseph_hcr, Manager at Hawks Cay Resort, responded to this review, April 21, 2011
Dear Missin-the –Keys,

Thank you for choosing Hawks Cay. Having an opportunity to share in this very special time in your lives is a real treat for us. Hopefully, you will continue to comeback with your family and create more lasting memories. We look forward to hosting you in the near future.

Sincerely,
Dominique Joseph
dominique.joseph@hawkscay.com
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (638)
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Chicago, Illinois
1 review
5 of 5 stars Reviewed March 31, 2011

Hawks Cay was beautiful and perfect for our little kids. There were so many activities to do for older kids so we will definitely be returning. We stayed in the sunset village and had a splash pool overlooking the canal. The location was perfect and the splash pool was even better!! Only about 5 or 6 town home units have a splash pool and they are overlooking the canal not the ocean. But the view was still perfect, the canal water was a perfect turquoise color. The unit is small and we squeezed a pack and play into one of the bedrooms, the other bedroom was too small for it. Hawks Cay does provide free pack and plays which was great! Any time we called for guest services that were extremely quick with a response. Only problem was when housekeeping came on the third day. we did not see any floors washed and it was not a thorough job. We should of called and I am sure they would of came back and completed the job.
I would HIGHLY recommend Hawks Cay to any families with any ages of kids. We will DEFINITELY be returning!! We really enjoyed ourselves and the kids did too!

Room Tip: Get a splash pool, if you can!
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  • Stayed March 2011, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Saint Louis, Missouri
2 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed March 28, 2011

Apologies in advance for the length of this review.

The short summary is that we visited Hawks Cay with an extended family: 4 grandparents, 4 parents, and 6 kids. Everyone had a wonderful time: from sitting on the porch reading, enjoying the pools, or participating in the many activities at the resort and in the area. What a great Spring Break!

Now for the details:

Location
=======

Hawks Cay is located mid-way down the Keys, a 2 hour drive from the Miami airport. Keep in mind that this resort doesn't have a beach on the ocean, nor are there any major beaches in the Keys. If you want big sand and rolling waves, go to Miami. We did a half-day at Miami Beach and it was a blast, but also expensive to park if you can even find a spot. Very different vibe between Miami and the Keys.

Check-in
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A disappointing start to our stay. We had reserved 3 villas and none of them were ready before 7PM, even though check-in is 4PM. We complained and were given $50 credits, but they really need to beef up the cleaning crews to ensure rooms are ready at check-in time.

Accommodations
==============

Keep in mind there are two types of villas at Hawks Cay, sometimes referred to as "renovated" and "unrenovated" by the reservation agents. The "unrenovated" units are also referred to as the "vacation rentals", and in fact is listed on TripAdvisor as "Duck Key Vacation Rentals". In any case, the "unrenovated" units are individually owned and decorated by the owners, so the decor can vary. But those units are also 30-50% less than the renovated units.

We had 3 different villas, all in the Marina village:
- 2 bedroom "unrenovated" (unit 20XX) - somewhat skinny and just average decor
- 3 + bed/ 3 bath "unrenovated" (unit 60XX) - the owner had updated this unit and it was very nice with flat panel TVs in every bedroom, new baths and kitchen, and nice furniture. 3 porches.
- 2 bed single story "renovated" (unit 4XXX) - these are great units, very spacious, lots of screened in patio space and good views, particularly from the 3rd or 4th floor. These are also the best units for anyone needing an accessible villa, as there is an elevator and the unit is all on one level.

Location in the Resort
==================

There are 4 different "villages". We stayed at the Marina village and were very pleased with the location. It's right on the Marina, which has all the watersport activities, the general store, one restaurant, and ice cream. Lots of activity and fun to watch the different yachts docked in the Marina. It's across the street from the Indie's Club (the kids area) and a 5 minute walk to the main hotel and pool. Additionally, all the villas opened up into a large common yard by the Marina, which the kids enjoyed running in. The view is of the Marina, some water, and a bit of the highway. The Sunset village looked nice also, but the water view is somewhat blocked by trees lining the shore.

Activities
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We stayed busy:

- Pools: Most of our swimming time was spent at the main Resort pool and the lagoon. The resort pool was nice and warm with two hot tubs. Chairs can be tough to find if you don't arrive early. The lagoon was great fun for the kids, as it's essentially a big saltwater pool. The kids can swim to the swimming platform, paddle a kayak around the lagoon ($10/half hour). The pirate pool at the Indie's Club was disappointing: it was small (for ages 3 and under only) and the water was very cold. The other pool at the Indies club was a nice alternative to the resort pool. We didn't visit any other pools.

- Indies Club: the kids club was a fun place for the kids to visit: playground, basketball, mini-golf, giant chess and checkers. Indoors has a free air hockey table and video game systems - be careful!

- Bike rentals: $6/hour and you can bike around the rest of Duck Key looking at the private homes and the boat canals. Bike trailers can also be rented

- Fishing: We just rented poles and fished from the dock at the Marina. The kids were all able to catch small fish, which is all we needed. We did see the fishing boats heading out each morning, but did not go deep sea fishing.

- Kayaks: Can be rented at the Marina for $25/hour, and you can paddle over to Sunset Village or up to the main hotel. This was our kids favorite activity of the trip.

- Sunset Cruise: We took the catamaran out for the sunset cruise. Keep an eye on the weather. The trek out was pretty rolling seas, but it calmed down on the return. Nice views of the sunset, though the cruise can be a little crowded. We boarded from the Marina for the best seats. Cheap beer and wine, along with soda and water is provided, but no food.

- Snorkeling: The same catamaran takes you out to the reef for snorkeling. This was a well run operation, and we enjoyed the views of the fish and coral. Again, watch the weather. After a while, we got tired of rolling up and down, so many people elected to sunbath on the catamaran's bow. I'd recommend the wet suits ($5), as the water is a bit cool in March.

- Dolphins: We skipped the dolphins at the resort and went the the Dolphin Research Center just one mile away. This is a much bigger facility, a little less expensive, and it felt good to support the non-profit organization. We did the "meet the dolphin" experience, where you touch the dolphin's back and "shake hands". Perfect for 4-6 year olds. $20 admission and $25 for the meet the dolphin. More immersive experiences are available and can be booked in advance.

Food
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We chose to make most meals ourselves in the villa. The nearest big grocery store is 12 miles away in Marathon. We did eat one unremarkable meal at Tom's and had morning runs to the Coffee Bar for Starbucks. The only other restaurant we visited was Island's Tiki Bar, about 6 miles west in Marathon. Nice seating on the water and a variety of seafood.

Weather
=======

We had great weather: sunny every day with highs near 80 and lows around 70. I'd recommend packing a jacket as it can get cool in March in the evening with a breeze.


That's it. We had a wonderful time.

  • Stayed March 2011, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Washington, D.C.
1 review
5 of 5 stars Reviewed March 27, 2011

We arrived at the main entrance and were greeted by some of the friendliest and most helpful bellman we had ever experienced. The transition to the front desk and check in was professional and efficient. Our bags were already in our room when we walked in, and it was very clean and comfortable.
We dined on property for many meals and snacks. We had lunch at the Beach Grill, Happy hour at Toms Harbor House, and a special evening at Alma. All were great and the staff at each location provided a fun guest experience.
The Spa experience was excellent, as was use of the marina amenities. We selected both the Sunset Cruise and the jet ski tour and found both experiences to be excellent.
The bed was very comfortable, and sleep was fine, but don't go for the sleep, go for the food and fun. There is plenty of both!

  • Stayed March 2011, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Providence, RI
Senior Reviewer
8 reviews 8 reviews
4 hotel reviews
Reviews in 6 cities Reviews in 6 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed March 27, 2011

My husband and I spent six nights at Hawks Cay with two 15 year old boys. The resort is beautiful, clean, with lots of amenities. We stayed in a villa in the Sunset Village and although pricey, it was perfect for us. I loved having two porches - one upstairs off the master bedroom and one downstairs. Our unit had two and a half baths which was a huge convenience, a full kitchen with everything we needed and a washer-dryer which was handy. The resort had something for everyone. I enjoyed the fitness center and the pools. The boys had lots of freedom to roam around the resort, played tennis and basketball, swam, etc. We took advantage of the kayak tour (not really out in nature but still fun), the snorkel cruise which was a highlight, and a half-day fishing trip which was a highlight for the boys. We had never been to the Keys and found the area much more commercialized than we expected, but the resort was fairly peaceful. We were there during March break so things were a bit hectic and the resort was full full full. Towards the end of our stay a few large family groups moved in and the noise level at the villa went way up. Otherwise, the Sunset Village was a great choice for us as we like peace and quiet when vacationing.

  • Stayed March 2011, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nashville
Senior Reviewer
7 reviews 7 reviews
6 hotel reviews
Reviews in 5 cities Reviews in 5 cities
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed March 26, 2011

We traveled with another family to this resort (9 of us total). Each family rented a 2 bedroom villa at Sunset Villas. We were to stay five nights total. This was not the resort for us.

Our two bedroom, 2 full bath villa was not ready when we arrived and we were told appx. three hours till it was ready. We arrived between 2:30 and 3:00. Check-in is at 4:00pm. Our room was ready within an hour of arrival but when we saw it, we could not have been more disappointed. If I am paying $579 a night for a room, I expect to at least park in a paved parking space. The parking area in front of our unit was gravel. There were cheap plastic chairs on the front porch. We walked in and the kitchen was nice but the rest of the decor was awful. The sofa swayed in the middle and was dirty. The carpet was nasty. Apparently, each villa is individually decorated by the owner - hmmm... would have been nice to know that. Our beautiful oceanfront view was of the marina's shed and boats. So, back we go to the front desk. They seemed shocked that we didn't like it and told us it would be at least another three hours before another unit would be ready. Instead of being at the top of the list for the next available 2 bedroom - we went to the bottom of the list. They did have a smaller unit available that we could look at which we did and we did choose to stay there because by then it was around 5:30 and we had been traveling for almost 12 hours. It only had one bathroom compared to the two bathrooms that we thought we were getting. We questioned why we could not have the next unit in our category that became available and never got a direct answer - we were told we would just have to wait and take what was available. The other family's villa was not ready until after 7:00pm. They arrived about 5:00pm. We asked why and was told something about late checkouts which should not be allowed during peak times. At 4:00 - my $$'s kick in and I want my room.

The Sunset Villas are much smaller than the pictures represent. The living area has a couch and one chair. Our kitchen table had three chairs around it. Upstairs in the bedrooms there is a queen bed and a chest. One small closet in each bedroom. If you open the drawers on the chest - it hits the end of the bed. The bathroom is even smaller. There is a small sink in a cabinet but to totally stand in front of the sink, you will need to close the door otherwise you have to stand to the side of the sink almost on top of the toilet. There is no storage for your items in the bathroom. The kitchen area is ok but we had lights out and our toaster did not work. The carpet in our unit was stained, Someone had played tic-tack-toe on the wall in one of the bedrooms. The sandy beach area that is shown on the website in front of the Sunset Villas is a small sand trap - we had grass outside our unitl. There is a dropoff into the ocean - you can't get into it and swim.

We traveled with another family who stayed in the villa next to us. Their unit did not have toilet paper, sheets for the sofabed or towels. They also had lightbulbs out.

On the second day we ate lunch at the Beach Grill. Half of us received our food but after 10 minutes one of the dads had to go and ask where the rest of the food was. Our server came over and started screaming (yes, she was screaming because all the other customers turned around) at us that she was doing a good job and we had no right to complain and it wasn't her fault that the kitchen was slow. The dad tried to calmly explain that they would like to eat with the rest of us but that didn't slow her down. I have never been talked to like that by a waitress ever in my life. Of course the manager came over and tried to smooth things over but we still had to tip the server because it IS AUTOMATICALLY TACKED ON TO THE BILL. The rest of the party did receive their food but the server refused to come back to the table and shot us dirty looks every time she walked by. Gee whiz.

Everything is extra at the resort. If you want to use a kayak in the saltwater lagoon (or big pond as we called it), it was extra. To have a chair at the lagoon or the pool, you have to be down by 8:00am to reserve your chair. The other family did the dolphin experience but we did not. We have been to Discovery Cove and it is a much better value for the $$. You can only see the dolphins from afar. To get close to them - even to feed them - be ready to pay $$ for it.

There is not a beach at Hawks Cay - you cannot go for a walk on the beach, put your toes in the water, or just sit by the ocean. There are no waves splashing on shore.

We decided on the second day to check out the next morning. We went to talk to a manager to express our concerns and there was not one available - they were in a meeting. We waited over an hour to talk with them. The next morning when we were leaving our bill was wrong - no manager on duty. We had to wait until we got home to get it straightened out.

I am a traveler where the room I stay in forms my opinion of the entire resort. Our Sunset Villas was not worth $500-600 a night. If I pay that kind of money, I expect upscale Marriott or Ritz Carlton quality. It was more Hampton Inn to me. We had read all the fabulous reviews of this resort and were very excited about going there. We were very disappointed and will not go back.

We moved to the Marriott Palm Beach Singer Island Beach Resort and it was the resort for us.

  • Stayed March 2011, traveled with family
    • 1 of 5 stars Value
    • 1 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Columbus
Senior Reviewer
8 reviews 8 reviews
5 hotel reviews
Reviews in 7 cities Reviews in 7 cities
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed March 25, 2011 via mobile

It is a great place for families. Lots of space, many activities, and friendly staff. They have good transportation all around the resort by a "shuttle golf cart train" but the guys at the entrance who park your car or get you a ride are REALLY friendly and helpful. The one very bad experience we had was the Tom's Harbor resturant. Cold food, bad service and sort of dirty. Other then that we had a great time.

  • Stayed March 2011
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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Additional Information about Hawks Cay Resort

Address: 61 Hawks Cay Boulevard, Duck Key, FL 33050
Phone Number:
Location: United States > Florida > Florida Keys > Duck Key
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Kitchenette Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 2 hotels in Duck Key
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Hawks Cay Resort 4*
Official Description (provided by the hotel):
Sunset Villa 5005 located on Duck Key Harbor overlooking the Gulf. Expanded size bump-out provides roominess of a cottage villa. Huge master suite with balcony, 2 full baths up, 1 half bath down. Dining room seats 8, sleeps 6, big lower deck and sandy beach. Call Reservations to reserve 5005. ... more   less 
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Also Known As:
Hawks Cay Hotel Duck Key
Hawks Cay Duck Key
Duck Key
Hawk Cay Resort
Hawks Key
Hawks Cay Resort Duck Key, Florida

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