My friends and family stayed at Hawks Cay Sunset villa this weekend. My friends have stayed here before and had had OK expiriences in the past. This time we were not so lucky.
We arrived at the resort a bit early and were told our room was not yet ready ( understandable, check in was at 4pm.) They took our information down and promised to call the minute the room was ready after 2 hours ( now 5:15 pm ) still no call. I went to the front desk to inquire about our room and had to wait another 20 minutes to get an answer and room keys. The front desk attendant was not in a cheerful mood and seemed bothered at my request to have an update on my room.
It was not all awful, our villa was nice and cozy, the backyard was by the water so it was nice and traquil. We later went to the pool area where the kids had a good time for the rest of the afternoon. The next morning we got ready to cook breakfast ( as we were told we would have full kitchen add on available, pots, pans etc.)
We did not. We had to call the front desk and have someone bring frying pans over in order to make breakfast this took about an hour.
We spent most of the day by the pool and decided to go off site for dinner as it was my best friends birthday and we wanted a nice meal on the beach. The following morning we woke up early to start to pack and I attempted to call the front desk in order to request a late check out. To my surprise our phone was out of service and I had to call using my cell phone which took me about 25 minutes to get a hold of a human operator to only have her transfer me to an empty front desk. She understood that I wanted to extend my stay and once I clarified I only needed a late check-out she further explained they were totally booked and this was not going to be possible.
Overall the customer service aspect of this stay was not great. The sunset was beautiful and the kids a had fun at the pool. I would research other places to stay at in the keys for my next vacation.
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- Also Known As:
- Village At Hawks Cay Villas By Keys Caribbean Hotel Duck Key
- Village At Hawks Cay Villas By Keys Caribbean Duck Key, Florida