My family and I stayed at the Emerald Grande at HarborWalk Village the weekend of 28 Jun 2013. From the beginning of our stay until the end, we had a great time!! We arrived around 5:00pm and at check-in the staff was very courteous, knowledgeable and professional. Every question was promptly answered and with a smile. The bell staff loaded the luggage cart and escorted us to our suite. On the way up in the elevator the bellman was very friendly and even after we told him we were locals. He even asked us a few questions. When we arrived at our suite, the bellmen unloaded the luggage from the cart and ask if we had any questions for him. We had a 2 BDR/2 BA suite in the West Tower with a beautiful view of the Gulf of Mexico and the Pass. We checked out the entire place and we were thrilled to get the weekend started. All areas of our suite were neat, clean, and everything in working order. During the night, the hallway was quiet and with those thick balcony doors closed I slept like a baby. On Saturday, the house keeping staff was polite, thorough, and asked if we needed any additional things. I will admit that I did get a lost in the parking garage and found myself in the East Tower instead of the West. Room service was surprisingly prompt, courteous, and the food was delicious. Afterward, the dishes removed from in front of our door in a timely manner. The spa experience was phenomenal!! Before writing this review, I took the time to read some of the other reviews had to say. Glad my families experience made for was great weekend. At check-out, one of the bellmen used our camera to take pictures of us in that gorgeous lobby area. A few days later, called reservations and booked another weekend get-away. This time I gave it as a gift to some very close friends and married couple from my church. They had a superb weekend and stayed in the East Tower. In closing, everyone’s experience is going to be different. My experience at The Emerald Grande was so memorable in a very positive way! I already booked my suite for 4th July 2014 weekend! Thanks again Emerald Grande and see you on my next Local Weekend Get-Away!!
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Thank you for taking the time to write a review. Your kind feedback is always nice to hear. I am also thrilled to hear you've already rebooked your next "staycation" in addition to another booking for a friend. Your loyalty to Emerald Grande is truly appreciated and valued. We cannot wait to entertain you and your family next!
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.