My wife and I wanted to get away for a romantic weekend without having to drive very far, yet have an exciting time. On a last minute deal, we decided to drive towards Destin, Florida and stay in one of the resorts at the village, specifically the LeCiel. The accommodations were nice, modern and sophisticated. However, due to its age and construction (concrete), the radiant noise left us with a stay to be less desired. We were awakened throughout the night and well into the morning with doors slamming from guest next door. Their kid kept banging on the balcony rails which also were heard in our room. The house keeping staff showed little regard to the guest as they kept going in and out of the rooms in our area without closing the doors tenderly so you were startled the doors slamming against the locks that latch the door at eye level. Needless to say, I had to let property management know about what transpired. After informing them of the ruined experience during our honeymoon getaway, they certainly made up for the entire occasion. We even had to turn down a night because we could not stay due to having to return work. They certainly believe in making sure that you have a positive experience upon departure. They shifted our accommodations to the beach side of the resort which made up for the bad night. We relocated to the Luau which is a newer more updated property. It was too cold to get in the pool, but we enjoyed just strolling along the sidewalks and holding hands. Overall, we would certainly return and I am also a travel agent so it was good to see that they would extend such great service to my clients if they were impacted in the same manner. Great resort, location and food is a plus! A perfect couple of nights would have yielded a 5 rating, but would have been lower if the experience wasn't salvaged.
- Also Known As:
- Village Of Baytowne Wharf Hotel
- Village Of Baytowne Wharf Hotel Destin
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