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“Great place” 4 of 5 stars
Review of Holiday Inn Express Destin E - Commons Mall Area

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Holiday Inn Express Destin E - Commons Mall Area
2.5 of 5 Hotel   |   108 Hutchinson St., Destin, FL 32541   |  
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Ranked #9 of 39 Hotels in Destin
Crawfordville, Florida
Senior Reviewer
9 reviews 9 reviews
Reviews in 7 cities Reviews in 7 cities
5 helpful votes 5 helpful votes
“Great place”
4 of 5 stars Reviewed March 16, 2014 via mobile

Clean rooms...good breakfast...quiet...great location...what else could you need? I was worried about staying here during spring break, but the hotel was a pleasure to stay at. I would definitely stay here again.

Stayed March 2014, traveled with family
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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112 reviews from our community

Traveler rating
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    10
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See reviews for
39
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (23)
Date | Rating
  • English first
  • French first
  • Italian first
  • Any
English first
Austin, Texas
1 review
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed March 12, 2014

Loved this hotel! We are spring breakers and it's right next to the beach and great location with restaurants and a mall right next to it. ALL of the staff was super friendly and welcoming. Especially Steven at the front desk who gave us pointers of what bars to go to and what restaurants to go to. Also a wonderful free breakfast in the morning which was great for us poor college kids! I would highly recommend this hotel!

  • Stayed March 2014
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Austin, Texas
1 review
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed March 12, 2014 via mobile

This was an amazing deal for a college springbreak! The manager Steven was super cool and all the guests lived him. Anytime we had an issue he addressed it immediately. He even broke up a fight between my friend and some stranger! Overall, great experience. Shoutout again to Steven for being the coolest dude we met in Destin!!

  • Stayed March 2014
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Saint Peters, Missouri
Contributor
13 reviews 13 reviews
5 hotel reviews
Reviews in 12 cities Reviews in 12 cities
9 helpful votes 9 helpful votes
2 of 5 stars Reviewed March 6, 2014

Stayed two nights in early February 2014.

Room Issues: Microwave didn't work. GFI outlet in bathroom didn't work (tried resetting). Considerable gap on entry door. Old coffee grounds in coffee pot.

Breakfast: Much below average. Most of the breads and biscuits seemed old and stale. Eggs did not taste right. Gravy tasted old ..maybe a sour taste. I threw my full plate away on both days.... something I have seldom done at other hotels.

Overall we have had much better experiences at other HI Express motels. For this stay, we paid $90 night including tax. Wasn't worth it and very glad we didn't pay the much higher "in season" rate.

On the positive side.. the room seemed reasonably clean and the desk staff were always helpful and friendly.

  • Stayed February 2014, traveled as a couple
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn Express Destin E - Commons Mall Area, responded to this review, March 21, 2014
Dear Botman54,

Thank you for taking the time to provide feedback on your stay. It is unfortunate the breakfast and issues with your room prevented you from fully enjoying your time at the hotel. We were glad to see your kind comments for the staff as well as the high scores for Service and Cleanliness. We take all of the reviews we receive very seriously as they allow us to identify areas that may benefit from additional attention. We have shared your comments with the staff and we’re confident the necessary adjustments will be made, in order to achieve complete guest satisfaction.

Thank you again for your comments, we hope to have the pleasure of serving you again soon.

Sincerely,

Adrian D
Case Manager
IHGCare
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Contributor
13 reviews 13 reviews
6 hotel reviews
Reviews in 12 cities Reviews in 12 cities
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed March 6, 2014 via mobile

I'm glad to see the upgrades to this property. Better suited, in some respects, to the business traveler. A proper desk and chair, for example. I stayed only two nights this time, and didn't eat any breakfast food, but it looked like standard HI fare; eggs, breakfast meat, breads, & cereal. The only complaint I have is the noise level. I was on the second floor, mid-hallway. I couldn't sleep well either night for all the door slamming and I could hear entire conversations in the next room well after 11:00pm. I'm not sure that I've stayed in a hotel where the walls are so thin that you could participate in a conversation with folks in a non-adjoining room!
If I could make a suggestion it would be this; if you have a guest that is a platinum member (obviously a business traveler), and the hotel isn't fully booked, consider putting them in an end room and not in the middle. Granted, I didn't ask for this, but I surely will on future visits. I didn't have any interaction with staff except when I checked in. The fellow was very pleasant & made sure I was recognized as a platinum member. That alone, while a simple gesture, is appreciated.

Stayed March 2014, traveled on business
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Charlottesville, Virginia
Contributor
12 reviews 12 reviews
7 hotel reviews
Reviews in 10 cities Reviews in 10 cities
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed February 20, 2014

My husband and I recently spent one night at this Holiday Inn Express in Destin FL when we were travelling to Alabama. We were pleasantly surprised! The staff was amazingly friendly - from the desk clerks to the cleaning ladies to the breakfast attendants; they really seemed to care about your experience at their hotel. The room was enormous and quiet as well as clean and very comfortable (nice sheets and pillows, too). The breakfast, while not gourmet, was certainly adequate with plenty of options.
We liked the close proximity to the beach (maybe 2 blocks) and the residential nature of the neighborhood.
I would heartily recommend this Holiday Inn Express.

  • Stayed February 2014, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Contributor
14 reviews 14 reviews
5 hotel reviews
Reviews in 9 cities Reviews in 9 cities
12 helpful votes 12 helpful votes
3 of 5 stars Reviewed February 15, 2014 via mobile

Hotel is what you would expect from this brand and staff is friendly. This hotel is in a great area of town, just not next to a great area. It is directly behind a shopping center and restaurant. We stayed 2 nights and hoped the 2nd night would be better. Trucks were making deliveries to the restaurant at 5AM and the noise sounded like it was in our room. Day 2, the trash trucks came to empty dumpsters at 4AM. Constant banging of dumpsters and noise of trucks backing up with the loud beeping sounds. The windows are paper thin so you can even hear people talking outside in the parking lot from the 3rd floor level. If you book this hotel ask for a room on the opposite side of the shopping mall and maybe it won't be so noisy. You can also hear noise from the hallways and people constantly slamming their doors. Needless to say it was the worst 2 nights of sleep we ever had.

Stayed February 2014, traveled as a couple
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn Express Destin E - Commons Mall Area, responded to this review, March 2, 2014
Dear chelliemae,

Thank you for taking the time to provide feedback on your stay. It is truly unfortunate to see the noise from surrounding areas prevented you from fully enjoying your time at the hotel. We do appreciate your kind words for our staff. We take all of the reviews we receive very seriously as they allow us to identify areas that may benefit from additional attention. We have shared your comments with the staff and we’re confident the necessary adjustments will be made, in order to achieve complete guest satisfaction.

Thank you again for your comments, we hope to have the pleasure of serving you again soon.

Sincerely,

Adrian D
Case Manager
IHGCare
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Express Destin E - Commons Mall Area

Address: 108 Hutchinson St., Destin, FL 32541
Phone Number:
Location: United States > Florida > Florida Panhandle > Destin
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Suites Swimming Pool Wheelchair access
Hotel Style:
#5 Family Hotel in Destin
#7 Business Hotel in Destin
#10 Romantic Hotel in Destin
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Holiday Inn Express Destin E - Commons Mall Area 2.5*
Number of rooms: 74
Official Description (provided by the hotel):
The Holiday Inn Express Hotel & Suites Commons Mall Area has been newly renovated in 2013 and is located near the Destin Commons Shopping Center and the sugar white beaches. This Destin hotel offers all the comforts of home as well as the convenience of location. Just a short walk or drive to the beaches, Destin Commons Shopping, Silver Sands Factory Outlet Stores, deep sea fishing, and Destin Golf. Other nearby attractions include: The Track, Big Kahuna s, and Henderson State Park Beach. Whether recharging by the outdoor pool or at the beach the Holiday Inn Express Hotel & Suites Mid-Bay Bridge is the Destin hotel that will exceed all of your expectations. Each of our rooms and suites are equipped with coffeemakers, irons & ironing boards, hair dryers, and 27' televisions with cable, CNN, ESPN, and HBO. All rooms also contain microwaves and refrigerators.This Destin hotel offers the fast paced traveler a productive haven for work with all the essentials including free wireless Internet hot spot in lobby and high-speed Internet access in all 74 guestrooms; or guests may try our new hot breakfast in the morning. ... more   less 
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Also Known As:
Holiday Inn Express Destin (Mid Bay Bridge) Hotel Destin
Holiday Inn Destin
Destin Holiday Inn

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