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“Hard beds, dirty carpet and construction” 1 of 5 stars
Review of Holiday Inn Express Destin E - Commons Mall Area

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Holiday Inn Express Destin E - Commons Mall Area
2.5 of 5 Hotel   |   108 Hutchinson St., Destin, FL 32541   |  
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Ranked #13 of 39 Hotels in Destin
Certificate of Excellence
Chardon, Ohio
Contributor
18 reviews 18 reviews
7 hotel reviews
Reviews in 10 cities Reviews in 10 cities
6 helpful votes 6 helpful votes
“Hard beds, dirty carpet and construction”
1 of 5 stars Reviewed November 22, 2012

Bed extremely hard in my king suite. No towel bars- none. Carpet visually dirty and grungy. Hotel now being renovated and major construction zone around lobby area. Breakfast room not available and no lobby. Breakfast was in a hotel room. Staff did its best with what they had to work with. All that mess doesn't stop the owners from renting rooms with no discount. First bad experience I have had with a HI Express. I use HI Express hotels for reasonable rates and clean comfortable rooms with great beds. Not this one. Felt ripped off.

  • Stayed November 2012
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn Express Destin E - Commons Mall Area, responded to this review, December 5, 2012
Dear Shoe500,

Thank you for your feedback and for choosing our hotel. Let me take this opportunity to apologize for the inconvenience you experienced. It is certainly not our intent to inconvenience our valued customers, but to instead provide good value, comfortable, clean and friendly accommodations. In addition, we are under going renovations to make your future stay more comfortable and pleasurable. We appreciate your feedback as this is our best resource for improving guest services.

Sincerely,

Karen G.
Case Manager
IHGCare
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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119 reviews from our community

Traveler rating
    47
    53
    10
    4
    5
See reviews for
43
39
4
10
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (25)
Date | Rating
  • English first
  • French first
  • Italian first
  • Any
English first
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed October 20, 2012

My husband took us to this hotel for our honeymoon and it was literally down the street from the beach! Which was beautiful. The hotel was very clean. The help was friendly. The rooms were clean and smelt clean. I loved all the toiletries they provide. Shampoo conditioner lotion shower cap shower shoes knitting kit nail file makeup remover, soap bar, Kleenex, and even qtips. If you forgot anything else you could call the front desk and they'll give you a free supply of whatever you need. I LOVED having a fridge in our room and coffee maker. The fridge saved our cold drinks and food we brought with us. The coffee maker was simple and made great coffee where they provided all the condiments. Breakfast wasy favorite. Complimentary and a huge one at that. You have a choice of bacon, sausage, eggs, biscuits, gravy, bagels, cereal, fruit, coffee, orange juice, milk, pastries, ect!! Best hotel breakfast EVER! It was different everyday too :) They're very organized and thoughtful.

  • Stayed October 2012
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tallahassee, Florida
2 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed September 21, 2012

This is a great, clean well-run, little hotel... Particularly good Front Desk and Housekeeping staff. A guy named Steven at the front dest went out of his way to make sure we felt welcome and taken care of during our whole stay (Sept. '12)... Very nice. ... (great cookies... ).And the housekeeping staff (2nd floor) was excellent... particularly understanding about leaving the guests alone when not needed. I got some tar/grease on my car upholstery and Housekeeping was totally into helping me clean it up with some great cleaning fluid they gave me ("Goof Off" ?).
The way this place is run makes up for it not being right on the beach (about 2 blocks).
Try it, I think you'll like it.

  • Stayed September 2012, traveled on business
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Tallahassee
Contributor
16 reviews 16 reviews
11 hotel reviews
Reviews in 9 cities Reviews in 9 cities
32 helpful votes 32 helpful votes
4 of 5 stars Reviewed September 16, 2012

My wife and I stayed for the weekend. Checked in early Friday (noon), late Sunday (1:00). Room was clean generally updated - not new. Everything was in working order. The staff from the front desk, to breakfast, and housekeeping were all very friendly. Fresh baked cookies in the afternoon, nicely kept landscape, clean pool area.

The room was a little musty when we first got there and the beach is a bit futher than we expected. Otherwise, nothing negative to say.

The area around the hotel is wonderful for walking - several neighboorhoods with nice tropical landscaping and nice homes. Beach is 3 blocks - not exactly close enough to carry your cooler to the beach. We drove to the end of the road - there was plenty of public beach access and parking.

The parking lot is adjacent to a shopping area - Outback is next door, Millers Ale house, more shopping across the street and across the highway. Some of the places across the highway include Williams Sonoma, Bass Pro Shop, Hard Rock Cafe, Jos A Banks, Talbots, Chicos, etc...

Very nice weekend.

  • Stayed September 2012, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Eclectic, Alabama
Senior Contributor
36 reviews 36 reviews
9 hotel reviews
Reviews in 18 cities Reviews in 18 cities
17 helpful votes 17 helpful votes
3 of 5 stars Reviewed August 25, 2012

We stay at Holiday Inn Express quite often and while this was not a horrible experience, it was not the best. Breakfast was very good and standard fare. The rooms were clean with the basic attire. Housekeeping missed the mark when it came to restocking amenities such as coffee and cups. Overall, just an average stay. I think our next visit we will plan to stay at a different hotel.

  • Stayed August 2012
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
San Antonio, Texas
Senior Reviewer
7 reviews 7 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed August 9, 2012

We stayed here for 5 nights and we enjoyed the hotel. Everyone there from the housekeepers to the kitchen staff were extremely nice and helpful. We always stay at Holiday Inn Express and this one did not disappoint us. The only thing that is missing is a gym. The continental breakfast everyday was very good. We left something at the hotel and they were very helpful and mailed it to us the same day.

  • Stayed August 2012, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
StL
Senior Contributor
35 reviews 35 reviews
9 hotel reviews
Reviews in 17 cities Reviews in 17 cities
17 helpful votes 17 helpful votes
4 of 5 stars Reviewed August 5, 2012

We stayed here one night on our way through the panhandle. It was clean and comfortable. The breakfast was good. The beds seemed a bit too firm for me, but my husband was comfortable. (I always miss my sleep number on vacation!)

The hotel staff was very nice and helpful. The elevator was a bit overworked. They need another one in the front, by the lobby, to accommodate all those rooms.

  • Stayed August 2012, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Express Destin E - Commons Mall Area

Address: 108 Hutchinson St., Destin, FL 32541
Phone Number:
Location: United States > Florida > Florida Panhandle > Destin
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Suites Swimming Pool Wheelchair access
Hotel Style:
#7 Business Hotel in Destin
#10 Romantic Hotel in Destin
#12 Family Hotel in Destin
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Holiday Inn Express Destin E - Commons Mall Area 2.5*
Number of rooms: 74
Official Description (provided by the hotel):
The Holiday Inn Express Hotel & Suites Commons Mall Area has been newly renovated in 2013 and is located near the Destin Commons Shopping Center and the sugar white beaches. This Destin hotel offers all the comforts of home as well as the convenience of location. Just a short walk or drive to the beaches, Destin Commons Shopping, Silver Sands Factory Outlet Stores, deep sea fishing, and Destin Golf. Other nearby attractions include: The Track, Big Kahuna s, and Henderson State Park Beach. Whether recharging by the outdoor pool or at the beach the Holiday Inn Express Hotel & Suites Mid-Bay Bridge is the Destin hotel that will exceed all of your expectations. Each of our rooms and suites are equipped with coffeemakers, irons & ironing boards, hair dryers, and 27' televisions with cable, CNN, ESPN, and HBO. All rooms also contain microwaves and refrigerators.This Destin hotel offers the fast paced traveler a productive haven for work with all the essentials including free wireless Internet hot spot in lobby and high-speed Internet access in all 74 guestrooms; or guests may try our new hot breakfast in the morning. ... more   less 
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Also Known As:
Holiday Inn Express Destin (Mid Bay Bridge) Hotel Destin
Holiday Inn Destin
Destin Holiday Inn

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