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Extended Stay America - Destin - US 98 - Emerald Coast Pkwy.: Traveler Reviews

2.0 of 5
4615 Opa Locka Lane, Destin, FL 32541 (Formerly Suburban Extended Stay)
Hotel amenities
Extended Stay America - Destin - US 98 - Emerald Coast Pkwy.
Ranked #19 of 40 hotels in Destin
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58 reviews from our community

    Trip type
Traveler rating
    23
    13
    6
    10
    6
Date Rating
Sarasota, Florida
1 review
“FLEAS!!!! Hotel is infested with fleas!!!”
1 of 5 stars Reviewed November 19, 2012

My husband and I stayed there for 4 nights and I was scratching like a dog. I have bloody bite marks ALL over my feet, thighs, a couple on my back, and just a few on my hands and fingers. I got bitten a lot more than my husband but he had some bites mainly on his legs and was very itchy too. It was horrible. You're paying for a hotel to be comfortable NOT to get eaten alive. I have never been bitten by fleas this bad. The hotel is completely infested. They moved us to another room first, but I got new bites in the second room also. They allow big dogs to stay for extended periods and they only wash the carpets and the sheets, they do NOT spray for fleas at all. I would never stay at an extended stay hotel again.
They REFUSED to give us a refund.

PS. They do not serve food in the winter time, only coffee, if you don't have a car you're in the middle of nowhere. Horrible Horrible Horrible.
We moved to the Country Suites close by and they were amazing comfortable great room service had food and came out CHEAPER. Only problem was I was STILL scratching like a dog because of the damn fleas. I would have preferred to sleep in my CAR!!!

  • Stayed November 2012, traveled as a couple
    • 1 of 5 stars Value
    • 1 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes
Ask GareBear2012 about Extended Stay America - Destin - US 98 - Emerald Coast Pkwy.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ESH-RDO, Owner at Extended Stay America - Destin - US 98 - Emerald Coast Pkwy., responded to this review
December 3, 2012
I appreciate you taking the time to write a review of your experience with us. The pest issue you described is not acceptable, and I sincerely apologize for your experience. In response to your feedback, our company is a pet friendly organization and our furry friends do leave some of these behind from time to time. In order to manage this as best we can, we do have a pet room cleaning policy for all guest that check out with a pet, and a national agreement with a pest control company to address on-the-spot response like the issues you reported to us. We appreciate you bringing this to our attention, and have corrected the issue. If you would like to discuss this further, please do not hesitate to contact me at dol@extendedstay.com. We hope that you will give us the opportunity to provide you with a better stay the next time you're in the area.
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Auburn, Alabama
1 review
“Great Service”
3 of 5 stars Reviewed October 17, 2012

I have stayed in numerous hotels across the southeast for work and have dealt with a lot of different hotel staff. I was in Destin this past weekend for a wedding and stayed here. There is a lady named Sandy that works the front desk at this hotel that I could tell genuinely cared about how our stay was and called me by name each time I walked through the lobby. This may not have been the nicest hotel I have ever stayed in, but it by far had the best staff around. Thanks Sandy

  • Stayed October 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask Daniel K about Extended Stay America - Destin - US 98 - Emerald Coast Pkwy.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ESH-RDO, Owner at Extended Stay America - Destin - US 98 - Emerald Coast Pkwy., responded to this review
November 13, 2012
Thank you so very much for your nice review of our property. Whenever I read comments like yours, it always gives me such great pleasure. My entire...
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Georgia
2 reviews
Reviews in 2 cities Reviews in 2 cities
“We had a good experience at this hotel :-)”
4 of 5 stars Reviewed October 9, 2012

This hotel was more then what I expected for a average hotel. Location was great an easy to find. Rooms were clean, the bed was comfortable and we did not see bugs. The customer service was excellent you can really tell the employee enjoyed there jobs. Sandy was excellent with her geniune smile to greet you at the door as well as the her voice on the phone. Next time we visit Destine we are staying at the Extended Stay America on US 98-Emerald Coast Parkway.......Now they do have some things that need to be replaced such as the carpet, bedding and that smell in hall early in the morning...What is that?
We just placed a towel under our door and it helped to get rid of the smell. Other than that we'll stay again.

Room Tip: Comfort and Great Service and no bugs... and we were on the grond floor.
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  • Stayed October 2012, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
Ask Redvelvetcake1 about Extended Stay America - Destin - US 98 - Emerald Coast Pkwy.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ESH-RDO, Owner at Extended Stay America - Destin - US 98 - Emerald Coast Pkwy., responded to this review
November 19, 2012
Thank you for your recent review of your stay. I am sorry to hear that the bedspreads and hallway carpets are worn. In response to your feedback, We are in the process of replacing all bedspreads and replacing all corridor carpets. Thank you again for providing us with your feedback. If you would like to discuss this further, please do not hesitate to contact me at dol@extendedstay.com. We hope that you will give us the opportunity to provide you with a better stay the next time you're in the area.
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1 review
“Great place to stay.”
5 of 5 stars Reviewed October 9, 2012 via mobile

Great price for the area. I have rd a friend and given her the address and phone number. She will stay next week.
If you are in the Destiny area this is a great place to stay. Nice restaurants nearby.

  • Stayed October 2012
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
Ask queenatripadvisir about Extended Stay America - Destin - US 98 - Emerald Coast Pkwy.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ESH-RDO, Owner at Extended Stay America - Destin - US 98 - Emerald Coast Pkwy., responded to this review
November 19, 2012
Thank you for taking the time to write a review of your stay. I'm glad that you enjoyed your stay. Thank you again for your review. We look forward to seeing you again, should your travels bring you back to our area.
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1 review
1 helpful vote 1 helpful vote
“Amazing staff...average hotel.”
4 of 5 stars Reviewed October 2, 2012 via mobile

Look, the staff is A+. Great people, always in good moods, and willing to help with anything.....no doubt about it. (We stayed here 7 days and met a lot of them). However, with the exception of the hotel exterior, which is in good shape, the interior is more than lacking and I would say that's a cooperate problem. The rooms are decently clean (as much as they can be), the beds and tv's are brand new (so, rest assured, no bed bugs), but, everything else just needs to be replaced...and not just in the rooms, all throughout the hotel. Carpet is musty and dingy, bed spreads are old and outdated, as well as the furniture, pillows, towels, and appliance. And Everything should be repainted. Yes, there is sometimes an odd smell in the lobby, but it is truly the sprinklers (we smelled the same thing at a diff. Place that had their sprinklers on). This place has potential...it already has a great staff, it just needs the interior to match.

  • Stayed September 2012
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
Ask Iseeyou2 about Extended Stay America - Destin - US 98 - Emerald Coast Pkwy.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ESH-RDO, Owner at Extended Stay America - Destin - US 98 - Emerald Coast Pkwy., responded to this review
November 19, 2012
Thank you for your recent review of your stay. I am sorry to hear that the carpet was musty and the bedding was old and outdated. We are in the process of replacing all bedding and replacing all corridor carpet to ensure that this issue does not happen again in the future. We continually work to improve our hotel, so I really appreciate your comments about the staff. If you would like to discuss this further, please do not hesitate to contact me at dol@extendedstay.com. We hope that you will give us the opportunity to provide you with a better stay the next time you're in the area.
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Additional Information about Extended Stay America - Destin - US 98 - Emerald Coast Pkwy.

Also Known As:
Extended Stayamerica Destin Hotel
Extended Stayamerica Destin Hotel Destin
Extended Stay America Destin
Extended Stay Destin
Destin Extended Stay
Extended Stayamerica Hotel Destin
Address: 4615 Opa Locka Lane, Destin, FL 32541 (Formerly Suburban Extended Stay)
Region: United States > Florida > Florida Panhandle > Destin
Amenities:
Fitness Center Free Breakfast Free High-Speed Internet Free Parking Pets Allowed Swimming Pool Wheelchair access
Hotel Style:
#2 Business Hotels in Destin
Price Range: $$
Hotel Class:2 star (2*)
Reservation Options:
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