Unfortunately, this is my first negative review on TripAdvisor. After spending a great week in Seaside, we needed to book a hotel room for one night b4 returning home from our summer vacation. We are frequent visitors to the South Walton Beach area and have often admired the Hilton Sandestin complex...from Hwy 98. We booked a room with 2 queen beds on Hotels.com and were anxious to spend a restful evening in beautiful surroundings. After check-in, much to our surprise, we found the room that we were given had not been cleaned with unmade beds. When we returned to the front desk, the college interns (who, by the way, were GREAT) were very apologetic and offered to upgrade us to a room in the newest building in the complex. We accepted, although it was a King room (with sofa bed) as there were no available rooms with two beds.

Notes from the "upgraded" room: carpet stains, "scuffed" walls in need of paint, stains on sheets, no pillows for sofa bed - they arrived approx 45 minutes after a request was made - unfortunately, they too had stains, and stains on shower curtain.

I wish we had consulted TripAdvisor before booking as we passed the Residence Inn and Courtyard by Marriott @ Grand Boulevard enroute to the Hilton. Either would have been a better choice for a comfortable night's stay.

Hotel started off shaky. We arrived and our room wasn't ready and we had to wait 1 hour for the room. That wait was quickly forgotten when we were notified that because of our wait our jr. suite room had been upgraded to an executive suite. Problem solved!! The hotel grounds are very well maintained. Food all around the hotel is very pricey and nothing to write home about. Lunch for wife and I averaged $30. I suggest buying your own beach chairs and umbrella if you are staying more than a couple days. They rent them for $40 a day. The $10 charge per day for standard parking is lame. Pools are great and clean.

Beautiful location!! Our room had a nice beach front view. Convenient location as well, next to Village of Baytown warf. We were able to use the shuttle. They had excellent customer service. The only downside is if you have to use their business center (internet, copy machine fax) its really expensive, other than that, this place is excellent, Its definitely worth the money to stay at a nice place.

My husband had a sales meeting at this Hilton, so we decided to bring our kids and enjoy a few days at the beach with him. Have never been to this area before, and must say it was very nice. Clean and more than well appointed rooms. Ours faced the ocean and had two double beds with a couch that also was a pull out bed if needed. We had wi fi in our room which was priceless for my husband who was working the whole time. Very large room extremely clean with a mini fridge and microwave for your use. The pool areas were very clean, and well maintained. The Barefoot bar by the pool had great frozen drinks, I had ordered the same drink inside at the lounge and it was not as good. The resturants at the hotel were very pricey we choose to have a sandwich at the picnix deli, and ordered a snack from the outdoor bar, both of which were average and also pricey. The water out front ocean front was very clean, and at night they cleaned the beach so no trash was visable. Very nice touch. Complementary beach towels pool and beachside were an extra nice touch. The daily parking rate of 10.00 daily to self park was a little unreasonable, however it appears most who frequent this area are not worried about money... over all I would return again to this Hilton, note however... be wary of asking for guideance to food, we were given some very conflicting advice and ended up lost at night in an area we were very unfamilar with..