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“Beautiful Getaway!” 4 of 5 stars
Review of Hilton Sandestin Beach, Golf Resort & Spa

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Hilton Sandestin Beach, Golf Resort & Spa
4.0 of 5 Resort   |   4000 Sandestin Blvd S, Destin, FL 32550-4214   |  
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Double HHonors Points*
Ranked #12 of 39 hotels in Destin
Atlanta, GA
Contributor
17 reviews 17 reviews
8 hotel reviews
Reviews in 8 cities Reviews in 8 cities
21 helpful votes 21 helpful votes
“Beautiful Getaway!”
4 of 5 stars Reviewed April 13, 2013

Visited the Hilton Sandestin for four nights last week (April 6-10). We were offered an upgrade to a Beachview Junior Suite, which was perfect for our family of three. We really enjoyed getting up every morning to the view and sound of the waves. We enjoyed lunch at the pool one day and found the food to be competitively priced and delicious. The hotel staff was extremely professional and the property was clean and in great shape for an older Hilton. In our opinion, you can't beat the location, right on a beautiful section of beach! We also enjoyed being able to ride our bikes throughout the Sandestin property. Lovely stay.....we would not hesitate to return.

Room Tip: Check out the junior suites with the bunk alcove!
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  • Stayed April 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (188)
Date | Rating
  • Dutch first
  • English first
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English first
Atlanta, Georgia
2 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed April 11, 2013

We purchased a family suite for 5 nights staying here with children ages 7 adn 9. The hotel and property were ok but not what I expect from a Hilton or a resort. The property is so large you are a captive audience with limited options for food. the breakfast buffet is very expensive and no different than what you could get from a road side hotel that includes breakfast - except here they make your waffle for you.
The biggest complaint I have is that the staff were sort of friendly but didn't exactly try to help - we visited the activities desk a number of times asking for info about renting bikes, other restaurants, kayaks etc and each time I had to probe and probe to get the info I needed. I only got what I needed because i had done some research already and was able to ask a lot of very specific questions. Once I even had to ask them directly to give me a phone number for the kayak rental that is actually on the property - most hotels would offer to call and make arrangements for you.
Then there were just lots of little things that made this hotel a mediocre experience - housekeeping didn't remove dirty glasses or leave clean glasses - i had to call one evening to get them to do that. The bed was horribly uncomfortable with our heads actually slightly below our feet. the TV in the kids area was poor quality with fuzzy reception and the remote did not work. I had pre-ordered on line extra towels and foam pillows but neither were in the room or ever brought to us. The kids program is extremely expensive so we did not take advantage of it.
We won't return to this area, not just because of the hotel but the overall setting was not very friendly. The Sandestin property is huge and once we did our own investigating we found several things to keep us all having fun but the property staff did not help us find any of it. The little fake town they call Baytowne Wharf was entertaining for the kids but all of the restaurants were expensive and the seafood was poor - in Florida we were hoping to have good seafood. The biggest issue was that on more than one occasion we had staff in the stores treat us rudely or act put out when we asked a question. it all added up to a feeling that everyone was going through the motions but not really into the customer service one expects from a resort or any other business. In the end we enjoyed ourselves but only because we were together and made our own fun. We've been here once, but we won't be back and I would encourage families who get precous little time together to look elsewhere.

  • Stayed April 2013, traveled with family
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Marietta, Georgia
Senior Reviewer
8 reviews 8 reviews
6 hotel reviews
Reviews in 7 cities Reviews in 7 cities
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed April 10, 2013

My rating is more like 3.5 star. Visited Hilton Sandestin for three nights. As Diamond Hilton Honors member, we were allowed to check in early and our room was upgraded. However, it seemed exactly the same as booked. What an awesome location, right on the beach. Umbrellas cost extra, about $45 for full day. The crowd was mostly families. Whirlpool and heated outdoor pool were enjoyable.There are three restaurants on the property. The breakfast is really good, a bit pricey though. Our room had bunk beds which the kids were really excited about. However, they were so close to the front door that any light sleepers would get zero sleep. The main reasons for 3.5 star rating is sub-par housekeeping service and sagging beds. None of these were even close to Hilton standards. We had to request regular service because maids were no show! Sandestin is a great resort though with apparently a wide variety of accommodation choices.

  • Stayed April 2013
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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HSBGeneralManager, General Manager at Hilton Sandestin Beach, Golf Resort & Spa, responded to this review, April 15, 2013
Dear OzSarkoz,

Thank you for sharing your experience regarding your past stay with us here at the Hilton Sandestin Beach Golf Resort & Spa.

In regards to the cleanliness of your room, first allow me to apologies for the inconvenience. I would highly recommend in the future if we have not met your expectations or inadvertently missed something in your room to please notify us immediately so we have the opportunity to correct the matter and keep you pleased in the process. Our staff does work very hard to clean the rooms and then a second person will inspect guest rooms.

Our staff is extremely committed and proud of hosting our guests’ stay insuring that they return year over year. We hope that you will return and see for yourself that your comments are important and we do take steps to address them with the hotel staff.

Once again, thank you for sharing your information as it was invaluable to our success.

GARY BRIELMAYER I General Manager
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Lincoln, Delaware
Senior Reviewer
10 reviews 10 reviews
6 hotel reviews
Reviews in 7 cities Reviews in 7 cities
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed April 4, 2013

My family recently stayed at this resort over Spring Break. We are Hilton Grand Vacation Club owners and have only ever stayed at a Hilton Grand resort. We have been very pleased with all the other resorts where we have stayed, however this resort has some things to be desired. The rooms were average. We stayed in the Jr. Deluxe Suite oceanfront. It was a great view with two bunk beds for the children but very little space for their luggage and nowhere for them to store their things. The tiny shelves under the tv was not enough when you are staying a week. The room was clean but the air conditioning didn't work properly. After already moving rooms due to excessive noise beside us, we decided to just deal. Thank goodness it was only 74 degrees outside. Otherwise we would have been moving again. The trash cans in the room are very small. Not large enough if you are using the small efficiency kitchen. Our trash was flowing over the top. The beach was beautiful, but be sure to get down there by 9:00 if you want to reserve a good spot on the beach. The beach was crowded due to it being Spring Break. Even though we paid for two chairs and an umbrella people were still rude enough to sit right in front of our rental. The pools are nice but could use a daily clean. There weren't many people in them but there was still a scum floating around the edge. The thing that frustrated us the most about the pools were that people would get their towels and put them on beach chairs to save their spot that they may never use that day. If you weren't down there by 7:00 a.m. then you weren't getting a seat by the pool. The restaurants were average, however the resort could use a larger lounge area for those who want to eat inside or when it rains. Overall we enjoyed our stay however probably won't be coming back. We will stick to the Hilton Grand resorts where we can stay in a two to three bedroom condo with more than one bathroom.

  • Stayed April 2013
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HSBGeneralManager, General Manager at Hilton Sandestin Beach, Golf Resort & Spa, responded to this review, April 12, 2013
Dear RavensChic,

I appreciate you taking the time to share your experience with us here regarding your recent stay at the Hilton Sandestin Beach Golf Resort & Spa. I would agree with your comment regarding our luggage space being smaller than a Hilton Grand resort. We typically cater to guest staying with us on average three to four days, which we have adequate closet space to accommodate. However, all of our rooms are equipped with Armoires and numerous drawers to accommodate folded garments.
We did encounter our busiest spring break on record this year and as such our pools and beaches were filled to capacity. Due to the large volume of guest we experienced this season we did monitor our pools cleanliness and chemicals every 45 minutes versus the state required every one hour. We also have state certified pool operators on schedule during the hours our pools are open.
In the future if you encounter difficulty acquiring a pool side lounger please feel free to ask one of our many poolside attendants to assist you. We will be more than happy to accommodate any of your requests.
Once again, thank you for your comments and I hope we have the opportunity to host you and your family again in the near future.

GARY BRIELMAYER I General Manager
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delaware
Senior Contributor
27 reviews 27 reviews
4 hotel reviews
Reviews in 9 cities Reviews in 9 cities
18 helpful votes 18 helpful votes
4 of 5 stars Reviewed April 4, 2013

Enjoyed our stay at the Hilton Sandestin. Nice room, comfortable bed, great view! Loved that we had a refrigerator with freezer and microwave in the room. We were there during Spring Break week so it was crowded and there were a lot of families, but that's it to be expected at that time and in that location. Fortunately we were miles away from the craziness of the "real" Destin spring break activities. Close to lots of great places to go and places to eat. Love, love, love that you can walk on the beautiful beach in the state park just to the east of the Sandestin property. One piece of advice - go to the local dollar store and buy cheap beach chairs for your visit. $45 A DAY for two chairs and an umbrella is really ridiculous!! Could have had another dinner at Seagar's restaurant for the price of the chairs and umbrella for the week! Had a great massage and facial at the Serenity spa. Our first visit to this area of Florida and we had a nice relaxing week.

  • Stayed March 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Montgomery, Alabama, United States
Senior Contributor
23 reviews 23 reviews
Reviews in 5 cities Reviews in 5 cities
4 helpful votes 4 helpful votes
2 of 5 stars Reviewed April 3, 2013

Check in took 15 minutes per guest. So if you are third in line, that means 45 minutes standing and waiting. No sense of urgency by desk clerks.

Property is nice, from what I could see, but couldn't use the pool or beach because it was so crowded, and you weren't allowed to sit outside of property boundaries. Both indoor and outdoor pools filled with 12 and unders. Beach was 15 people deep. I have seen less-densely populated sardine cans.

Might be a nice place to visit on a Wednesday in the fall or winter when school is in season.

Room Tip: at another facility
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  • Stayed April 2013, traveled as a couple
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Columbia, Missouri
Top Contributor
141 reviews 141 reviews
49 hotel reviews
Reviews in 58 cities Reviews in 58 cities
44 helpful votes 44 helpful votes
5 of 5 stars Reviewed April 1, 2013

This is a beautiful hotel in a nice gated community. When we checked in, the management had upgraded us for free because of my hilton honors status so that was great. We ended up in one of the suites in the east tower on the 10th floor with a beach view in the direction of sunset so that was perfect. The suite had two bunk beds (with their own TV) in the front section, and it would have been useful for families (though we did not need it). It had a nice little refrigerator that was empty so that you could bring your own drinks and snacks, and it had a microwave and a coffee maker. We went by a store on our first day and saved a fair amount that way. The pools and pool bar were very nice, and we enjoyed a couple of days using the beach service (including the drinks service on the beach - nice!!). Nothing is cheap, but it was worth it for a very relaxing vacation. One could easily just stay on the hotel property all trip, but the Donut Hole is nearby so you have to go there at least once for breakfast.

Room Tip: The east tower rooms with a view toward the pool also get to watch beautiful sunsets over the water...
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  • Stayed March 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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Additional Information about Hilton Sandestin Beach, Golf Resort & Spa

Also Known As:
Hilton Sandestin Beach, Golf Hotel
Hilton Sandestin Beach, Golf Resort And Spa
Hilton Sandestin Beach, Golf Hotel Destin
Hilton Hotel Destin
Hilton Destin
Hilton Sandestin Beach Resort
Sandestin Resort Hilton
Hilton Sandestin Beach Golf Resort & Spa
Destin Hilton
Address: 4000 Sandestin Blvd S, Destin, FL 32550-4214
Phone Number:
Location: United States > Florida > Florida Panhandle > Destin
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Children Activities ( Kid / Family Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#4 On the Beach Hotel in Destin
#5 Romantic Hotel in Destin
#5 Business Hotel in Destin
#12 Family Hotel in Destin
#12 Top resorts Hotel in Destin
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Hilton Sandestin Beach, Golf Resort & Spa 4*
Official Description (provided by the hotel):
Hilton Sandestin Beach Golf Resort & Spa offers guests beachfront paradise with six restaurants, three bars, three pools, two whirlpools, four championship golf courses and Serenity by the Sea Spa. ... more   less 
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