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“Disappointed” 3 of 5 stars
Review of Hilton Sandestin Beach, Golf Resort & Spa

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Hilton Sandestin Beach, Golf Resort & Spa
4.0 of 5 Resort   |   4000 Sandestin Blvd S, Destin, FL 32550-4214   |  
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2X Points in Destin!
Ranked #13 of 39 Hotels in Destin
Tupelo, Mississippi
Top Contributor
65 reviews 65 reviews
15 hotel reviews
Reviews in 30 cities Reviews in 30 cities
22 helpful votes 22 helpful votes
“Disappointed”
3 of 5 stars Reviewed February 14, 2013

Found snuff can edge of bed, used coffee pod in coffee machine and medicine dropper edge of bed??? This is not first class!! Staff has been helpful. Room is very nice with view as described.Comfortable room with adequate furnishings.

Room Tip: Book early
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  • Stayed February 2013, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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1,317 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (259)
Date | Rating
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English first
Auburn, Alabama
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
Reviews in 6 cities Reviews in 6 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed February 14, 2013 via mobile

The location was great. We stayed on the 14th floor on a deluxe suite. We had a great view of the ocean. The place is very clean and it has a good atmosphere. The whole place was under renovation, one outside pool was not usable and the elevators are being worked on. The valet parking was a little bit expensive which they charge $20 per night. We had a great stay i just wish the parking was not as expensive.

  • Stayed February 2013
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Atlanta, Georgia, U.S.A.
Top Contributor
170 reviews 170 reviews
102 hotel reviews
Reviews in 93 cities Reviews in 93 cities
337 helpful votes 337 helpful votes
4 of 5 stars Reviewed February 10, 2013

The staff at reception were very helpful and cooperative in giving us the type of room we prefer. Also, the other staff we encountered during our stay were pleasant and congenial.

The hotel room we had on the sixth floor (of seven) was spacious, comfortably appointed and well maintained.

The room had a microwave oven, a bar fridge, and included free coffee and tea making facilities. It had a sitting-work area by the balcony. (We would have preferred a desk or square table with more space rather than the round, 31-inch diameter decorative table.) The room air-conditioning worked well.

With a bedside table and lamp on each side, we found comfortable the king-size bed mattress and pillows. The LED television offered around 60 public channels, several dedicated pay-to-view options, and information about hotel services and events.

The bathroom had a full bathtub with shower and a good hot-water service. Directly outside the bathroom, was a second counter and washbasin with a hair dryer and a magnifying mirror attached to the side wall.

Through a floor-to-ceiling sliding door was a spacious balcony with a low, round table and two chairs. It had a partial view of the beach and the sea to the horizon. (Some other rooms had uninterrupted views of the beach and sea.)

Soundproofing was fairly typical of most hotels. You could hear noises (slammed room doors, conversation, cleaning activities and the like) coming from the corridor outside; however, these were somewhat reduced because the room doors were recessed from the corridor itself. (The door had a gap around its frame and the floor carpet.) Within the room one could hear the sound of water flowing in an adjoining bathroom and the occasional noises from the room above. Though the heavy sliding door to the balcony was double-glazed, it did admit noise from outside. None of these conditions particularly bothered us. Note that on the side which faces Seagram’s Restaurant you can hear the continuous sound of the air-conditioning unit on the roof, though with the sliding door closed it is only slightly audible.

WiFi in the rooms was $9.95 for 24 hours; however, if you had a Hilton Honors Gold card, staff at checkout would credit you for the amount charged. WiFi was free in the lobby. The coffee shop had several computers, both Windows and Macintosh, and a printer all for free use by hotel guests.

Though we stayed at the hotel for meetings and a banquet, and did not use the entertainment facilities, for people who prefer resort hotels with indoor and outdoor swimming pools, direct access to beach and sea, spa and other facilities, this Hilton is well worthwhile.

There is an outlet mall a short drive from the hotel. Even though the hotel has a shuttle bus, it runs infrequently. You will need a car, as the hotel is a mile or so from the Emerald Coast Parkway I-96, at the end of S. (not N.) Sandestin Boulevard — which is a side road off the Boulevard.

Room Tip: On the side which faces Seagram’s Restaurant you can hear the continuous sound of the air-conditioni...
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  • Stayed December 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HSBGeneralManager, General Manager at Hilton Sandestin Beach, Golf Resort & Spa, responded to this review, March 1, 2013
Dear Chelydra,

Thank you for sharing your experience regarding your past stay with us here at the Hilton Sandestin Beach Golf Resort & Spa.

After reading your review it seems you stayed in our Executive Suites located in the Spa Tower. Our other tower is named the Emerald Tower and has the bunk beds which is ideal for vacationing families during spring break and the summer. You will be pleased to know that after this summer season we will begin replacing all of the round tables in the Spa Tower with a square activity desk that will encompass more space and provide multiple electronic charging ports.

There are many more improvements we have planned over the winter of 2013 but I would like to keep you and all of our loyal returning guest wondering what is in store for 2014. I will be certain to share your positive and constructive comments with our team in order to find better ways to service our guests and improve our amenities.

Once again, thank you for sharing your information as it was invaluable to our success.


GARY BRIELMAYER I General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Destin, Florida
1 review
5 of 5 stars Reviewed February 10, 2013

This hotel was beautiful. Everything has been updated in this hotel. Breath taking location and gorgeous Ocean views. We lost a child's sweatshirt at the hotel. Staff & Security went out of their way to help us find it. Professional, caring staff!

Room Tip: Beachside rooms are the best.
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  • Stayed February 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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New York, New York, United States
1 review
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed February 4, 2013

Hilton Honors Gold. We stayed here in November 2011 and was upgraded to a parlor suite. It was modern, well kept and very nice. There were bathrobes and slippers and extra pillows. Forward to 2013. We were given a king room facing the beach. The room is spacious, yes, but very tired. Ugly wallpaper in the bathroom and tacky stucco walls/popcorn ceiling. The toilet overflowed and the hairdryer fell off the wall. The electrical outlets are so loose, they can barely hold a plug. And when I asked about getting a bathrobe at the front desk, I was told that only certain rooms get them because there are not enough to go around.

The gym is beautiful - one of the nicest I've seen in a hotel, but unless you are a "Diamond Member" or spending money at the spa, you can't use the locker room, so don't bring anything of value with you (i.e. your wallet) if you want to work out.

All in all, I was very disappointed in this hotel. The location and the beach are wonderful, but the hotel is old and the customer service leaves a lot to be desired.

  • Stayed February 2013, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Pensacola, Florida
Top Contributor
57 reviews 57 reviews
22 hotel reviews
Reviews in 26 cities Reviews in 26 cities
45 helpful votes 45 helpful votes
4 of 5 stars Reviewed February 3, 2013

Gorgeous beach views may be the best thing the Hilton Sandestin Beach has going -- but that’s saying a lot. The behemoth property has 600 rooms built around huge sprawling lobbies and endless corridors. Numerous windows with views of the afore-mentioned beaches add light and color.

Rooms are large and have been renovated. Some even have bunk beds for kids. New carpets, comfortable mattresses and large balconies make for pleasant stays. Scratched up switch plates and a few odd furniture pieces occasionally betray the age of the property.

During our recent stay, the award-winning Seagar’s was closed. The Hadashi sushi bar provided some creative dining. A concert pianist -- Fleetwood Covington III -- entertained guests, an inspired choice over the usual cocktail fare.

Room Tip: Book into a room with views of the beach if possible.
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  • Stayed February 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tallahassee, Florida
Contributor
14 reviews 14 reviews
8 hotel reviews
Reviews in 11 cities Reviews in 11 cities
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed January 30, 2013

One night business stay. From check-in to check-out, U was treated as a valued guest. The breakfast buffet is the best quality bargain in Florida. Large room. Sparking clean. Beautiful view. I'll be back.

Room Tip: Water view is worth the cost of an upgrade.
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  • Stayed January 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hilton Sandestin Beach, Golf Resort & Spa

Address: 4000 Sandestin Blvd S, Destin, FL 32550-4214
Phone Number:
Location: United States > Florida > Florida Panhandle > Destin
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Children Activities ( Kid / Family Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Top resorts Hotel in Destin
#3 Business Hotel in Destin
#6 On the Beach Hotel in Destin
#9 Romantic Hotel in Destin
#9 Family Hotel in Destin
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Hilton Sandestin Beach, Golf Resort & Spa 4*
Number of rooms: 598
Official Description (provided by the hotel):
Hilton Sandestin Beach Golf Resort & Spa offers guests beachfront paradise with six restaurants, three bars, three pools, two whirlpools, four championship golf courses and Serenity by the Sea Spa. ... more   less 
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Also Known As:
Hilton Sandestin Beach, Golf Hotel Destin
Hilton Sandestin Beach, Golf Resort And Spa
Hilton Hotel Destin
Hilton Destin
Hilton Sandestin Beach Resort
Sandestin Resort Hilton
Hilton Sandestin Beach Golf Resort & Spa
Destin Hilton

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