The condo itself was very lovely and clean. We loved the unit but... there was extensive construction on the two units above.On the day we settled in, we called the rental company but were told that we wouldn't even notice that they were there. From 8:00 to 6:00 every day, there was a tile saw going on the balcony, hammering and Heaven knows what else constantly reverberating throughout our unit. We had a two year ; attempting to get her to nap through that racket was futile.
My husband called Compass Resorts and spoke to one of the co-owners. He was rude and very uncompromising. Basically he said there was nothing he could do.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Aug 31, 2011
Compass Resorts would, again, like to extend a sincere apology to Barbara from Peachtree City for an obviously less than perfect stay. We understand her frustrations and would never expect a guest of ours to tolerate such conditions during a vacation rental stay or intentionally place a guest in a unit we knew would be subject to such noise.
Several members of our staff including the "co-owner" did offer the option to relocate Barbara and her family to a different condo at the same resort of similar size and quality, but the offer was repeatedly refused. Compass Resorts’ staff also asked several times if there was anything else we could do to make them more comfortable and no request was made. It is regrettable that Barbara and her family had such a Noisy vacation. All we could do was attempt to resolve the problem by offering solutions that were available. We simply could not stop the renovations above as that owner was within his rights to perform the renovations during the permitted hours for such work. We take complaints and concerns like this very seriously and regret that we could not resolve this complaint to Barbara’s satisfaction. We sincerely hope that Barbara and her family will return and that we have the opportunity to provide her and her family with a more enjoyable experience, free of the noise of construction.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.