My wife and I arrived late on New Years Eve and after the desk clerk disappeared for a good ten minutes were told we were getting an upgrade. The next morning we opened the drapes to massive construction and a crane almost touching our balcony.we made the best of it until January 2nd when work and noise began at 8:00am. Upon arriving we put our passports in the safe along with some other valuables. On the morning of the 3rd I emptied the safe but apparently left the passports in the safe. I put them in I never took them out. We headed to Miami to catch a cruise later that day. I asked my wife about a half hour after we left the hotel if she had the passports and she did not. We called the Marriott immediately and they sent housekeeping to check the safe. In my opinion they should have sent security. We returned to the hotel to check for ourselves, the housekeeper was very hostile even though we NEVER accused her of taking them. I can only say they never walked out of the room on their own. After 30 years of Marriotts I do not feel that security at this hotel is sufficient or indeed adequate. Regarding construction, please inform me what I can expect in the future, not give me the pretence of an upgrade to quell my displeasure. The final bill was credited by about $60 and a free breakfast. Kudos to Marriott.
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- Also Known As:
- Delray Beach Marriott Hotel Delray Beach
- Marriott Delray Beach