Let me preface this post by saying that I am from NYC and eat at wonderful places all the time (Gramercy Tavern, Babbo, Veritas- one of the things I enjoy about these places in addition to fantastic food, is the level of service, which is both friendly and unobtrusive. I am NOT a complainer, although after my experience this past Saturday night, I felt I had no choice but to publicly vent my frustration.
While visiting family in Florida this past weekend, we decided to have a nice dinner out at 32 East in Delray Beach. My aunt and cousin who live in Florida have dined frequently here and thought we would enjoy the menu. Upon arriving at the nearly empty restaurant for our 5:30 reservation, we asked if it would be possible to sit downstairs, rather than upstairs. My aunt has difficlty negotiating stairs and although they have an elevator, we thought this might make things easier. The hostess, was very terse and rude and said absolutely not, this was not possible. After we were led to our table, my aunt mentioned to the owner/manager, who she recognized from previous visits, that the hostess was rude. He IGNORED her commments and did not even acknowledge that she had spoken to him. After that it became obvious that we were being "blackballed".
The waitstaff was extremely rude throughout the meal, removing (watered-down) drinks and plates without asking if we were finished. Our main waiter never asked how our appetizers were and our main courses arrived about a half hour after our appetizers were cleared. In addition, the food was cold and undercooked. We didn't even have the chance to complain, because no one ever came over to ask how things were. The service was so horrific that it made us tense and uncomfortable. We could not wait to get out of there!
Let me remind you that this was not an inexpensive meal- appetizers were in the 8-12 dollar range and main courses between 25-35 dollars. I do not mind paying for a good meal...eating out is one of my favorite pastimes, but I was angry that our dinner and subsequently our evening was ruined. Diners beware- DO NOT eat at 32 East if you want good service and a nice meal!
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.