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Crane's Beach House: Traveler Reviews

TripAdvisor Traveler Rating:
  • A summary score based on quality, quantity and age of traveler ratings.
4.5 of 5 stars 49 Reviews
5.0 of 5 stars
35
4.0 of 5 stars
9
3.0 of 5 stars
1
2.0 of 5 stars
2
1.0 of 5 stars
2
TripAdvisor Popularity Index:
  • Measures overall traveler satisfaction based on ratings, reviews and other sources.
#2 of 19 hotels in Delray Beach
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  • Hotel class: 3 of 5
  • Rooms: 27
  • Address: 82 Gleason Street Delray Beach, FL 33483
Property Type: Hotel
  • Lodging offering guest rooms, a 24-hour front desk and a variety of services and amenities.
Description: Located in historic district of Delray Beach - Rooms feature tropical ambiance and colorful South Florida and Key West style. This description is based on information provided by the hotel.
Business Center Free High-Speed Internet Pets Allowed Swimming Pool
Check Rates: $230 Avg. Price
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TripAdvisor Traveler Reviews

Reviews of Crane's Beach House

( 6-10 of 49 )
“Won't refund an excessive room deposit”

Crane's Beach House

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1 of 5 stars
Albany, NY
Feb 5, 2008
4/5 found this review helpful

If anything could possibly go wrong with your vacation, don't book this hotel without a solid travel insurance policy. If you cancel, they keep half of the amount of your total stay unless you can cancel a month in advance. An elderly relative booked a room here and did not understand the cancellation policy. It was provided to her in writing only after the reservation was made. That was two weeks before the stay, so she was financially trapped in a bad situation. As it turned out, she was unable to go. The hotel refused to budge unless they could re-sell the room. They ripped off an old lady who was not travel savvy to make a buck. Not the kind of place where I would stay.

This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FinMom's Summary
Date of Stay: February 2008
Traveled with: Spouse / significant other
Visit was for: Other
Age group: 35-49
Member since: August 07, 2006
  • My ratings for this hotel are:
    • 1 of 5 stars Value
    • 4 of 5 stars Rooms
    • 4 of 5 stars Location
    • 1 of 5 stars Service
Was this review helpful? Yes No
Management Response
islandgirl33, General Manager
(Management representative)
Feb 16, 2008
Thank you for offering your feedback about the cancel policy at Crane's
BeachHouse. We are a small hotel with only 27 luxury suites total. Cancellations and early departures significantly impact us especially during our peak season in which the reservation was made. Therefore, a 30 day notice was required in order to recieve a full refund. We clearly stated the policy at the time of reservation and sent a confimation by mail or email as well. Our policy is printed on brochures and online. We are not deceptive in any way about the policy. I am aware of the reservation for your elderly relative. It was an unusual circumstance for the cancel reason. We offered many options to you as a courtesy. You chose not to work with us. It is unfair to state we ripped her off. We continue to be committed to providing you and all of our guests with the highest standards of service and quality in the industry. We asked you to provide proof from a doctor for your reason. By providing the documentation we would be able to offer a settlement. Otherwise, it makes no business sense to have a cancel policy that is not fait to every guest. We do have other cancellations and we take each and every situation under review. I have managed the hotel for over 5 years and have not had any other complaints with our 30 day cancel policy during the peak period. It is unfortunate you are unwilling to work with us to help resolve the situation. If you choose to present the documentation we will take your case into consideration for a refund. Our goal is to exceed our guests' expectations at every opportunity. We take pride in providing a consistent process for taking reservations over the phone and electronically each and every time. We stand by our decision to make a fair revision of all cancellations. We asked for your cooperation but were denied the opportunity in your relative's case. I would like no
more than to personally assist you in a fair resolution.
Sincerely,
Cathy Balestriere
Hotel Manager
Cranes BeachHouse

This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Check Rates
Average price*: $230 (year-round)
Call now to book: 1-800-45-HOTEL from hotels.com
“Great Experience”

Crane's Beach House

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4 of 5 stars
Delray Beach, Florida
Dec 26, 2007
2/2 found this review helpful

Crane's is a great place to stay if u are looking for seclusion close to (but not on) the beach. The amenities are fantastic and the staff is extremely helpful! There is no restaurant/food on site, so feel free to bring your own and put in the refrigarators, which I believe every room has. I would definetely recommend Crane's.

This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
mkg623's Summary
Date of Stay: December 2006
Traveled with: Spouse / significant other
Visit was for: Romantic getaway
Age group: 25-34
Member since: October 14, 2007
  • My ratings for this hotel are:
    • 4 of 5 stars Value
    • 5 of 5 stars Rooms
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Check in / front desk
    • 5 of 5 stars Service
Would I recommend this hotel to my best friend?
absolutely!
I recommend this hotel for:
Young singles, An amazing honeymoon, A romantic getaway, Girlfriend getaway, Families with young children, Families with teenagers, Tourists
I do not recommend this hotel for:
Older travelers
I selected this hotel as a top choice for:
Beach / Sun
Was this review helpful? Yes No
Check Rates
Average price*: $230 (year-round)
Call now to book: 1-800-45-HOTEL from hotels.com
“Great Place & Pet Friendly”

Crane's Beach House

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5 of 5 stars
new jersey / new york
Dec 16, 2007
3/3 found this review helpful

We were told by my brother-in law to stay at this resort/hotel since we had a small Shitzu 7 pound doggie (Bailey). Well to our surprise we rented a unit with full kitchen and 1 bedroom. We loved this place. It was like being in old florida (1970's) fully 1st class with some of the coolest settings you can imagine. Bright pastel colors with fine Art Murals in kitchen and/more. We were looking for property in the area & wished that we could buy that unit. Close to everything/ walk to the beach / perfect 10!

We have stayed in many 5 star resorts and this small type of Motel/resort is an experience that is not to be forgotten.

We would definitely go back!

Gus / Joan / Sean & Bailey of New York/New Jersey

  • This TripAdvisor Member:
    • Liked — ambience & location
    • Disliked — business center slow computers
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GusNewJersey_NewYork's Summary
Date of Stay: November 2007
Traveled with: Family with teenagers
Visit was for: Quality time with family
Age group: 50-64
Member since: March 11, 2007
  • My ratings for this hotel are:
    • 4 of 5 stars Value
    • 5 of 5 stars Rooms
    • 4 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Check in / front desk
    • 4 of 5 stars Service
    • 3 of 5 stars Business service
Would I recommend this hotel to my best friend?
absolutely!
I recommend this hotel for:
Young singles, A romantic getaway, Girlfriend getaway, Older travelers, Great pool scene, Pet owners, Families with young children, Families with teenagers, Tourists
I do not recommend this hotel for:
Older travelers
I selected this hotel as a top choice for:
Other
Was this review helpful? Yes No
Check Rates
Average price*: $230 (year-round)
Call now to book: 1-800-45-HOTEL from hotels.com
“Would Go Back - But Have One Suggestion”

Crane's Beach House

Dec 15, 2007
4/4 found this review helpful

After cleanliness my number one priority is quiet. QUIET!! We chose this inn, in part, because it is, perhaps, the only hotel in the area that does not sit on a main road. And as we hoped, there was no traffic noise. What a blessing. However, for some strange reason, the inn plays music on the grounds 24 hours a day. This music is totally unnecessary and annoying. First, even if visitors do like music invading their privacy, they probably won't like this music, very elevatorish. Second, nobody needs music outside at night. Everyone is either watching TV, out somewhere, or asleep. Thankfully, when we asked, the music in our area was turned off at night. (The other side of the complex was not so lucky. I guess no one over there complained.) Absolutely everything else about our room and our stay was excellent. There are 2 nice pools, lush landscaping, cute and convenient rooms, and close to the beach, restaurants, and stores. Even downtown is within walking distance if you like a short hike. We might opt for a suite next time; our space was a little cramped but still very nice. Also, during the season, this is one of the best bargains in the area. My only suggestion is that they lose the music. If you go there and agree, please tell them this, too. Thanks for reading my review

This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AllReadyTaken's Summary
Date of Stay: December 2007
Member since: November 30, 2006
Was this review helpful? Yes No
Check Rates
Average price*: $230 (year-round)
Call now to book: 1-800-45-HOTEL from hotels.com
“Best Place in Delray”

Crane's Beach House

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5 of 5 stars
T.O.,CA
Sep 12, 2007
3/3 found this review helpful

Crane's is a tropical hideaway in walking distance to the beach, shops and restaurants. Cugini's up the street was great for an upscale dinner and the Blue Anchor had a fun atmosphere with even better beer. Our room(25) was very clean with a comfortable bed and a large living room. My sister had room(30) in another building and her room was even nicer with a more updated bathroom and kitchen. We stocked the fridge with wine and snacks and had plenty of room to have friends visit. The pool was nice with a lot of extra lounges and a hidden hammock for a great midday nap. We will stay at Crane's during our next visit to Florida.

Thanks Erin and staff for a great stay!

  • This TripAdvisor Member:
    • Liked — Cleanliness, location and comfort
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NOSNED's Summary
Date of Stay: August 2007
Traveled with: Other
Visit was for: Quality time with family
Age group: 35-49
Member since: September 01, 2007
  • My ratings for this hotel are:
    • 5 of 5 stars Value
    • 5 of 5 stars Rooms
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Check in / front desk
    • 5 of 5 stars Service
Would I recommend this hotel to my best friend?
absolutely!
I recommend this hotel for:
An amazing honeymoon, A romantic getaway, Girlfriend getaway, Older travelers, Pet owners, Families with young children, Families with teenagers, Tourists
I do not recommend this hotel for:
Young singles, People with disabilities
I selected this hotel as a top choice for:
Beach / Sun, Great food / Wine, Other
Was this review helpful? Yes No
Check Rates
Average price*: $230 (year-round)
Call now to book: 1-800-45-HOTEL from hotels.com

Reviews of Crane's Beach House

( 6-10 of 49 )
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Crane's Beach House Address

82 Gleason Street, Delray Beach, FL 33483