This is a very pretty property. Well thought out from a design perspective. It has a sophisticated palette, interesting and appropriate public space art and a great location on a busy restaurant/touristy street. While it is true that it is not on the beach, it is not far and a cute shuttle runs you over to the beach club on the half an hour. There is also a car that will take you to nearby destinations on a first come - first served basis. The employees that you run into in the hotel are very pleasant. The rooms are large.
Phone conversations leave something to be desired. Calls to reset our safe went unanswered. The car was not bought around when requested, and some calls went unanswered altogether. One of the concierges was downright confrontational. As expected, the concierge was trying to sell The Beach Club as a restaurant, but when we declined and said we had been there (for lunch-more on that later) she quickly tried to make us wrong by informing us that she didn't see how that was possible as they were only open Thursday through Sunday. Seems like this might have been an opportunity to find out when we were there, and why we did not like the place.
As to the ugly. The carpeting in our room looked like spring break festivities had occurred in that very room and on the floor. While the room was spacious and airy with a large terrace, and the bathroom and surfaces were clean, housekeeping was a problem. The comfortable bed was layered with pillows. Unhappily someone had put the square "euro sham" pillows into the regular American style pillow shams. This resulted in shams that did not cover the pillows and allowed you to visit old nosebleeds and whatever microbial remainders there were of previous guests in a personal way. Calls to housekeeping for new pillows pushed you into voicemail. Furthermore, turndown service occurred as late as 10pm, and the housekeeper's closet door slammed open and shut all day long outside our room. These are management problems. The housekeepers seemed quite willing to help when one met them one on one, just badly trained.
The Beach Club is beautiful. It has a visually stunning terrace where one can have a ho hum meal served in tai chi fashion. The gratuity is included, which is probably a big part of the problem. The staff seemed completely disinterested in the guest experience - dragging tables across the floor for new setups rather than lifting them to avoid that screeching sensation of chalk on a blackboard. The beach, and small pool looked beautiful and inviting. My biggest issue was the smell of sewage as one stood in front of the Beach Club waiting for a ride.
In short this is a decent property that could be a very good one with some changes. In the meantime, make sure you check your room options before you accept what is on offer.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.