Interior/Staff MISFIRING on ALL but ONE!!!
Early check-in was a pleasant surprise(!) as the room/rooms had not been used the night before. The room key given did not open the door with the room number on it. I used the house phone to call the front desk, three attempts ten rings, NO ANSWER! Back to the front desk to join a bellman and return with him to have him open an unmarked door to the suite (he made NO offer to carry my duffle bag or pull my suit case nor did he accompany me in to introduce me to the property/workings of the rooms). The sales/reservationist sold me these rooms as a category not even listed on the website so verification was not possible (sq. ft., amenities, etc.). The bedroom was HUGH...king bed, FULL Soaker Bath, separate shower, large balcony overlooking the avenue/St. Paddy's Day Parade route. The "living" room was cramped but also had a balcony, fold out leather sofa, shower ONLY bathroom, and small round table. Both rooms had built in coffee service/mini-bar.
From the public hallway, with the door open, I could see a black STAIN the size of a Basket Ball on the carpet between the bed and the entertainment credenza. Having two bathrooms AND two beverage service zones...there was only ONE glass, fingerprints & lipstick were NOT mine!
The soaker tub had a dirty, rusted, chrome book bridge displaying a terrycloth headrest WITHOUT the inflatable bladder! There was a gummy substance on the drain head and dried water/dirt marks on the bottom of the tub. The power strip next to the desk was NOT working, nor were either iPod players! A tall lamp was oddly place next to a bedside table, which had also had a lamp. Calling the front desk after the noise of power tools from the next room was just a hint as to the extent of lies I would hear for the remainder of my stay!!! NO ONE , from the head of maintenance, to the head of housekeeping, to the GM at check-out, I repeat NO ONE owned the problem nor did they take it to a satisfactory conclusion. It was evident "THE" problem was mine, mine alone...and guests check out and take their problems with them, if only you get to the end of your shift, your home free! After all, they already had my money...NEXT!
The young woman at the concierge desk was a great assistance posting a gift/letter with the desired date/postmark and as fate/small world would have it she was once a co-worker with the recipient (GM at a hotel in Boston).
Also the service from the barman. In all my years I've never more impressed with his discretion.
Food was GREAT!
**Tthe date of my stay was March 16th & 17th, 2012! I have never left a negative review till this indignity and wanted to be sure it was not done with the full force of the venom that I had welling up in me. Seems there's still some hanging around.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.