We went to the Comfort Inn, Deerfield Beach on 06/13-14 for 2 nights stay. Checked in at 5:06 pm and Checked out at 10:00 pm. WHY? BED BUGS IN BED! I was FREAKED OUT.
Ms V. Foste (Clerk) said no charge (duh) and we left. My husband had brought her the 'proof' of bugs (twice) on a tissue. They sent a Guy to spray the room for insects but that would not help the bedding. They offered an upgrade to another room but by then we had discovered a similar complaint regarding bugs and insisted on canceling our reservation. BTW at 5:15 pm we placed our baggage in the room and immediately left to join local friends for dinner. When we returned at 9:45 pm we discovered the first bugs then several more lower under the covers.
Just received Visa Statement and we have been charged $94.85 on 06/13/14!!! NO REFUND. I am OUTRAGED. I would have EXPECTED a BETTER handling of the matter by a hotel like Comfort Inn. Our follow up calls to the General Manager found no interest in customer service and she claims the $94.85 will stay. Our next step is back to Visa and of course placing a story of woe and bad service everywhere.
Anyhow having recorded over several 100,000 Marriott points under prior business travel I would never had imaged a property with such poor CUSTOMER CONSIDERATION or SERVICE! Before considering Comfort Inn in Deerfield Beach FL read all of the reviews possible and save you self problems...we did move to a LaQuinta and had far better facilities at less money!
Also when I did speak with the General Manager on a follow up call. Even though we brought samples of the buges to the Front Desk, she claimed they did no see any when they looked and oh yes Florida might have bugs. SHE THEN REFUSED to provide the actual name of the company owning the property nor the address or telephone # of Comfort Inn Headquarters. Totally uncooperative in all manner possible.
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- Also Known As:
- Comfort Inn Oceanside Hotel Deerfield Beach
- Comfort Inn Deerfield Beach
- Deerfield Beach Comfort Inn