After searching hotels online in the Deerfield Beach, FL area my wife decided to book our stay for a recent business trip at the Holiday Park Hotel in Deerfield Beach (about 5 miles from the beach by the way). She did so based on photos and comments made on the hotels website. Not a single bad comment should have been a clue that something was not right with the hotel. I have been managing hotels for over 30 years No matter how well you do it you will always get a few bad reviews. In all my travels I have never stayed in a hotel in such a poor state of repair. Their website promises they did not deliver on...a newspaper each day M-S (never saw one)...a complimentary cocktail at the bar each night of your stay (the bar was never open and from the looks of it, it hasn't been for awhile and probably will not be anytime soon)...a free continental breakfast (dry cereal, hard boiled eggs, a few bagels and breads to choose from and a few juices and when the wife picked up the milk container, that should have been on ice, a bug went running across the counter. Needless to say we didn't eat the "free continental breakfast"... free Wi-Fi (only if you are near the pool or lounge area). Part of the hotel has been sold or is just being operated as another hotel that appears to be renting long term to people down on their luck or just plain homeless. Cars were parked there that looked like they hadn't moved in months... people loitering at all hours of the day and night with alcoholic beverage containers in little brown bags in their hands. The grounds are in dire need of a professional landscaper to help salvage what appear to have been, at one time, very beautiful but are now in a very sad state. The metal steps throughout the buildings were all rusted. The parking lots looked more like mine fields than parking areas. But the real kicker came when we were sitting by the pool shortly after our arrival. A young woman accompanied by a licensed service animal (a small dog wearing his official ADA service vest) was asked by a female manager to remove the animal from the pool deck. The young lady had her paperwork with her that certified the dog as a service animal but the manager told her she would still have to remove the dog. Someone needs to fill this woman in on the regulations concerning service animals. Service animals are allowed by Federal ADA regulations to accompany their master ANYWHERE that humans are allowed to go including hotels, restaurants and hotel pool decks! Civil fines for violating these regulations have ranged from $10,000 to $50,000 dollars per occurrence. I might also add that in Florida it is also a criminal offense punishable by fines and/or incarceration. Please do not allow the photos of this hotel and the comments they have on their website to influence your decision to stay here. They are highly misleading. My wife requested a room that had been recently renovated when she made the reservation. The room we were given, if renovated, was not done recently. The bedding was old, the white bedspreads were way past their prime, the carpet was worn, the bathtub finish was almost completely gone in the bottom. I will say the housekeeping staff did a nice job of cleaning what they had to work with. The front desk clerks were very cordial and informative when asked about area restaurants and shopping. The maintenance man came right away when we had a problem with our phone.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
We are very sorry to hear that you had such a poor impression of the Holiday Park Hotel & Suites. We strive to be a hotel that offers comfortable...
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.