I checked in the night of October 7th and was told the WiFi was out through out the hotel. As I write this it is still not working, at least in my room. I was told I could hardwire and there was an issue with that as well. Maintenance came up pulled a router from the back of the couch and not only could I hardwire but also had wifi in my room. Several Best Western Wifi accounts came up on my computer and on my iPad but none were working. The router in my room provided WiFi, but it would disappear and return, very inconsistent signal. There was no indication that the WiFi was under repair.
As a platinum rewards card holder I should been offered a bag of snacks or additional points. Since there was no snack bag offered I am guessing the extra points will be rewarded to my account. I will be taking this up with the desk clerk when I check out Saturday morning.
Next problem was the running toilet. I finally called on Wednesday and a maintenance man came up but did not fix it. Thursday morning I complained to the desk and when I returned in the afternoon it was fixed.
My last issue is at the bottom of the door there is no strap. There is a could inch opening that allows in light and all the vermin that wants in. Fortunately for me not to many bugs joined me.
The room is nice, 2 room suite with a king bed was comfortable. Nice shower, adequate towels, and a typical Best Western Breakfast.
Had I arrived earlier in the day I might have looked for other accommodations due to the internet wifi being out. I would think this would be a repair priority. Let me also say I would consider staying here again provided the WiFi is working.
Today is Saturday Morning October 12th, and I am checking out.
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