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“Excellent Hotel” 5 of 5 stars
Review of DoubleTree by Hilton Hotel Deerfield Beach - Boca Raton

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DoubleTree by Hilton Hotel Deerfield Beach - Boca Raton
3.5 of 5 Hotel   |   100 Fairway Dr, Deerfield Beach, FL 33441-1856   |  
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Ranked #5 of 19 Hotels in Deerfield Beach
adele, United States
1 review
“Excellent Hotel”
5 of 5 stars Reviewed January 29, 2014

Excellent hotel near 95, clean rooms super nice staff. I have stay here several times and the experience is always the same.. Highly recommend. Realy not that much to say when something is excellent. But trip advisor wants 200 characters. = )

  • Stayed January 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
dfld, General Manager at DoubleTree by Hilton Hotel Deerfield Beach - Boca Raton, responded to this review, February 6, 2014
Thank you for your comments and we appreciate your loyalty. See you again soon.

Sincerely,
Walter Chapman
General Manager
954-422-1773
walter.chapman@hilton.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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470 reviews from our community

Traveler rating
    194
    135
    69
    46
    26
See reviews for
109
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152
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (63)
Date | Rating
  • English first
  • French first
  • German first
  • Portuguese first
  • Spanish first
  • Any
English first
Jacksonville, United States
1 review
3 of 5 stars Reviewed January 28, 2014

Bathrooms are in need of an update. Small shower and low shower heads. Room Service was slow (almost an hour late). Dinner tray was left outside the door all night. Breakfast service was not added to the bill. Had to have the front desk attendant go to the restaurant and look up room service ticket to add to my bill.

  • Stayed January 2014, traveled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
dfld, General Manager at DoubleTree by Hilton Hotel Deerfield Beach - Boca Raton, responded to this review, January 29, 2014
Thank you for commenting on your visit. I appreciate the feedback. We are working on the service issues you pointed out and we are starting our upgrades this year.
Hopefully you will have the opportunity to come back and give us another try.

Sincerely,
Walter Chapman
General Manager
954-422-1773
walter.chapman@hilton.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Contributor
16 reviews 16 reviews
Reviews in 7 cities Reviews in 7 cities
9 helpful votes 9 helpful votes
2 of 5 stars Reviewed January 27, 2014

Our families hosted an after party nighttime poolside after our morning wedding.
The facility was nice, food was good, drinks were cold. We brought in our own DJ.
The hotel cut our party short and told our DJ to leave, the bar staff seemed inconvenienced when we wanted to have drinks at the hotel bar at 11pm on a Saturday night.
To top it off, one of our gifts went missing, only for part of it to be "found" the next day. Of course the cash portion was missing. The hotel staff (for the most part) seemed less than apologetic.
The building is nice, clean, appealing to the eye... But most of the employees are more than disappointing.
Donna in the bar area and Krystal at the front desk were amazing! They need to train the others in customer service.

Stayed January 2014
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
dfld, General Manager at DoubleTree by Hilton Hotel Deerfield Beach - Boca Raton, responded to this review, January 28, 2014
We're sorry to hear about the unfortunate experience you had and appreciate your candid feedback. The comfort, health and safety of all our guests is a top priority and we have strict policies . We're reviewing your comments with our staff and someone from our hotel will be in contact to follow up.
Please feel free also to contact me personally. My info is listed below.

Sincerely,
Walter Chapman
General Manager
954-422-1773
walter.chapman@hilton.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Senior Reviewer
6 reviews 6 reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed January 27, 2014

The room smelled of smoke, there was virtually no light above the bathroom sink, I had to call maintenance for two issues and I almost broke a toe on the most poorly designed and located door stop I've ever found in a hotel room! The The maintenance issues --sink stopper wouldn't close, water from shower was all hot or off. Maintenance responded quickly

  • Stayed January 2014, traveled on business
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
dfld, General Manager at DoubleTree by Hilton Hotel Deerfield Beach - Boca Raton, responded to this review, January 28, 2014
We are currently working with our maintenance and housekeeping teams to ensure that none of the issues you experienced with your room happens again. If you return to our area, we hope you will consider staying with us again for a much more comfortable stay.

Sincerely,
Walter Chapman
General Manager
954-422-1773
walter.chapman@hilton.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Annapolis, Maryland
Top Contributor
64 reviews 64 reviews
19 hotel reviews
Reviews in 22 cities Reviews in 22 cities
33 helpful votes 33 helpful votes
3 of 5 stars Reviewed January 26, 2014

Average for a Double Tree....Because I found a mixed bag of circumstance. S0 let me break it down to make it easy to grasp!
I would usually give you the positive aspects first but here I am gonna break tradition.
OMG, One of the most horrific experiences of my traveling days happened here. I requested a coffee maker that functioned, mine did not, What I recieved was something that had obviously been sitting in hell for a year or so. When I tried to use this replacement, it kicked out smelly green sludge with 50 or 60 little worms in the putrid liquid! OH! Never have I seen anything like this.Wow, not only did no-one check this device before bestowing it upon me, they must have been paying no attention at all to the business they are in. The service Industry.Hire some quality people Double Tree! You aren't motel "2" Not to mention the legal implications this kind of carelessness could lead to . Management responded of course with horror, but this should have never happened. No body paying attention. Beware.
I attained some vouchers for this debacle.
This hotel other wise seems nice. Although after that intro that statement may mean nothing.
If you can get past that nightmare, I would say that this Double Tree is like others in it's category and level. Nice rooms, generally good services and food quality, except for the bar in this one, tenders rude and not well seasoned. This type of establishment usually employs primarily professional tenders, not here. Room service was good.
Good location and security.Close to Deerfield Beach.
Rooms are up to DT standards.Nice TVs and strong internet.
Comfortable beds.
Nice Pool and patio area. Well heated.
so......a mixed bag it is, what will be in your bag?
Enjoy south Florida!

Room Tip: upper level has nice views
See more room tips
  • Stayed January 2014, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
dfld, General Manager at DoubleTree by Hilton Hotel Deerfield Beach - Boca Raton, responded to this review, January 29, 2014
Thank you for your comments regarding your recent stay. I am so sorry for your experience with the coffee maker. This information has been shared with everyone. This is not typical of our hotel and I hope you will consider visiting us again.

Sincerely,
Walter Chapman
General Manager
954-422-1773
walter.chapman@hilton.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
5 of 5 stars Reviewed January 23, 2014

We loved our stay at the deerfield double tree in fla. We were very surprised upon our arrival that we were upgraded to a two story, rooftop, penthouse suite.The room was very clean and the staff helpful with all questions.

  • Stayed January 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
dfld, General Manager at DoubleTree by Hilton Hotel Deerfield Beach - Boca Raton, responded to this review, February 6, 2014
Glad you enjoyed your stay. Please come back and see us again.

Sincerely,
Walter Chapman
General Manager
954-422-1773
walter.chapman@hilton.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Deerfield Beach, United States
1 review
5 of 5 stars Reviewed January 14, 2014

Everything was great. We utilized the bridal suite, as we were using this hotel for family and friends to stay for our wedding. The service and staff were excellent. I would definitely recommend this hotel to anyone in the future.

  • Stayed January 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
dfld, General Manager at DoubleTree by Hilton Hotel Deerfield Beach - Boca Raton, responded to this review, February 6, 2014
Thank you for writing to us. We are glad that your visit and wedding went well. Hopefully we will see you again in the future.

Sincerely,
Walter Chapman
General Manager
954-422-1773
walter.chapman@hilton.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about DoubleTree by Hilton Hotel Deerfield Beach - Boca Raton

Address: 100 Fairway Dr, Deerfield Beach, FL 33441-1856
Phone Number:
Location: United States > Florida > Deerfield Beach
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#3 Business Hotel in Deerfield Beach
#4 Romantic Hotel in Deerfield Beach
#6 Family Hotel in Deerfield Beach
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — DoubleTree by Hilton Hotel Deerfield Beach - Boca Raton 3.5*
Number of rooms: 220
Reservation Options:
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Also Known As:
Hilton Deerfield Beach/Boca Raton Hotel Deerfield Beach
Hilton Hotel Deerfield Beach
Deerfield Beach Boca Raton Hilton
Hilton Boca Raton
Deerfield Beach Hilton

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