Recommend-good hotel-nice staff-comfy beds/clean/good work out room and good bang for the buck!!! Eat at Little Havana-dynamite Cuban rest. with great food-about 4 miles from hotel!

We stayed at the hotel and were very glad to be able to book the Executive/Concierge level even if it was $20 more. When we drove up to the hotel our first misgivings were the signs all over the parking lot warning about theft and possible vehicle damage from golf balls. The hotel absolved itself of any responsibility. We checked in and were told the Concierge room was open for 3 hours in the morning and evening and were told the hours. Great so far. The room was adequate but the lamp on one side of the bed did not work. That turned out to be that it was not plugged in because there were no outlets there. When I woke the next morning to go to the concierge room for coffee It was closed. When I called the front desk I was informed that the concierge was on vacation and it would be closed for the next week. I was also told that that room was not available to BLUE members anyway contrary to what the Website states. When I asked for some compensation they offered me a breakfast coupon. After an hour of quibbling and having to wait an hour for the manager, they finally reduced the rate to what $20 less. They should have never charged for what they were not going to provide. All in all, the hotel was clean but the staff was very unprofessional. I would never stay here again.

Driving up to this HIlton property, it becomes apparent that it is just your average hotel. No door attendants and while the lobby has been recently refurbished, it had a strange musty smell. The check in process was fine but nothing outstanding. The room was understocked with bath items and I had to find a housekeeping person to give some shampoos, soap, etc., as there weren't any. The front desk tried to call the room but one phone was broken. The chair and carpet looked very old and worn out/shabby/dirty looking. The heat (it was unseasonably cold) did not work at all. On the upside, the bed was comfortable. I was on the "Hilton Honors" floor so I guess I am lucky that I didnt see what the regular rooms look like.

The walls were very thin and I could hear people in the adjoining room (let your imagination take you there ;)) and in the hallway. The grounds themselves seemed fine; I only saw the golf driving range. The business center was very small but I was able to print out my boarding pass so that was good.

The room service was the *worst* experience I *ever* had and that is saying a lot as I travel very often. I ordered a bagel with cream cheese which was just a plain bagel wrapped in a cloth napkin. I ordered a pot of coffee which came with NO milk or creamer and I used the creamer from the in-room coffee pot (which then curdled in the coffee!!). I ordered the $5. "fresh fruit with yogurt" which was a four-ounce container of Yoplait strawberry yogurt! The fruit is "in the yogurt". LOL! I shouldn't have paid for this but I did so I essentially paid $20 for coffee with bad creamer, a cold Lenders bagel with a plastic container of cream cheese and a 4 oz Yoplait!

Overall, with so many hotels in the Boca area, you'd be better off somewhere else with the same rate (I paid $159/night) because this is really just like a glorified older Holiday Inn and I doubt anyone would find it worth the price.

Souless,rude unhelpful staff,noisy and dirty.....nothing nice to say