It was very late, we were tired. The gentleman behind the desk was very nice and we truly believe he has helping the best he could. The challenge remained we arrived at 1:30am to check in and the "computer was having issues all week." Essentially it seemed our reservation was not coming up correctly and personally, being a frequent traveler I get the feeling that our reservation may have been given away due to heavy volume with the Orange Bowl. With the late arrival they didn’t seem to be expecting us. The reason I say this is because we were offered an "amazing deal," a $400 deal that only had the minor detail that it was a smoking room. This is 100% never acceptable. Upon rejecting the suite, it took him another 5 minutes to find a room. Once the room was located, we went to room #122 and noticed a couple of glaring challenges right away. While the lobby and other amenity areas looked beautiful and in newly renovated shape, this room was not fortunate enough to be included in that phase. While I would say the bedroom furniture was acceptable to Hampton standards, the bathroom area was another story. I have been placed in handicap rooms in previous experiences so therefore not attributing this to the sometimes-awkward layout but this room was downright uncleanly. There were visible black mildew/mold stains located in the shower floor and along the shower wall. In addition, the tile in the shower floor looked very uncleanly. The door to the restroom was the frame size of a normal door yet it was cut down in the middle like 2 swinging saloon doors which would not stay closed in any way the handle was configured. To say this presents a privacy challenge is an understatement to say the least. Once again I do want to reiterate that the hotel itself outside of this room seemed in fantastic shape. If I were to make an educated guess, I would say a fair amount of the rooms, possibly the majority, are as well renovated in the lobby and the other amenity areas. I also want to reiterate that the gentleman at the front was extremely nice and trying to help to the best of his ability. The fact remains that my husband and I are frequent travelers and use Hilton Honors program heavily and I was quite surprised and we solely chose this hotel based on the high reviews we saw on this very website. In the end, if I were recommending a tip to a traveler looking at this particular review for this hotel, I would specifically request a room that has been renovated and use the phrase “in which the front lobby was renovated.” If it were not 1:30 in the morning, we would have complained more specifically about the mold and the mildew in the shower. We realized it would be easier to not use it in the morning and quickly be on our way back home.
Ask for a newly renovated room, one that was in the same decor as the front lobby.
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.