This is a failing review for the Tropical Winds, it's sad because besides carpeting in our room that needed a more thorough cleaning and better quality pillows, the room was okay.
The problem, on the night of 4/28/13 the hotel was rented to a very bad crowd of guest that seemed to be occupying different floors in the hotel. So bad, that they were even urinating off the balconies as we were coming back for the evening. They were fighting , screaming , smashing things until at least 3am in the morning. Why the hotel let this go on was completely beyond reasoning, however, the 3 - 11 pm desk clerk was confused and didn't want to bother the owner who was away on vacation.
I talked to another couple who had been there for the past 3 weeks and were scared our of their mind on what was taking place.
In this business, these things can happen, but its how the business handles the situation that will have more favorable results. In this case, the evening and overnight staff were completely lost on how to handle this bad situation.
We made it through the night with little sleep and found our car the next morning surrounded by beer cans, trash and cigarette butts on the hood.
I mentioned this to the morning desk clerk, who I was sure was probably overwhelmed with complaints all morning and low and behold by her lack of compassion, her reply, ' I wasn't working here last night!!'; that was the extent of her showing any remorse for us at all. This clerk knows better because she has been working here for sometime.
As we were leaving, I witnessed guest drinking and packing their cars and throwing their beer cans all over the parking lot. I would bet my last dollar that this hotel suffered some serious damage from this unruly bunch of disrespectful guest.
In ending, our night was ruined, my advice for management, when these things happen, is bad as it may seem, when security looses their grip on these types of situations, call the police. It may be the last resort, but the guest you want to have return, will see that you had no other choice.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.