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“Great stay” 5 of 5 stars
Review of Plaza Resort & Spa

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Plaza Resort & Spa
3.5 of 5 Resort   |   600 N Atlantic Ave, Daytona Beach, FL 32118   |  
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Ranked #23 of 109 Hotels in Daytona Beach
GreenLeadersBronze level
Ponte Vedra Beach, Florida
1 review
“Great stay”
5 of 5 stars Reviewed November 21, 2012

I recently stayed 6 nights at the Plaza Resort and Spa Hotel in Daytona, FL. The new management has made all the difference. Pat Porter was outstanding and insured that every detail was taken care of. Due to a snag in our first night reservations, she was able to upgrade our room, move all of our belongings and made sure that the staff was helpful, courteous and professional. (Special thanks to Shawn!) The hotel has changed management and staff since I last stayed there a year ago, and one can see and feel the difference. It is beautifully located, right on the beach and within walking distance of restaurants. It has a large outdoor swimming pool which overlooks the beach and ocean, and a really nice spa. You definitely need to try it out!

Room Tip: Ask for an ocean view away from the main street traffic.
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  • Stayed November 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jim B, General Manager at Plaza Resort & Spa, responded to this review, November 22, 2012
Thank you so much for this delightful review of The Plaza Resort & Spa. We sincerely appreciate your recognition of the recent management improvements here and especially your highlights of both Pat and Shawn who stood out as two of our many Guest Service Ambassadors. I will ensure our entire team has a copy of your trip review. We are so glad that you returned and much appreciate the kind thoughts you posted about us, our great beach location and the wonderful amenities all close by. We look forward to your return soon!

Regards,

Jim Berkley
General Manager
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701 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (234)
Date | Rating
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English first
Windermere, Florida
2 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed November 5, 2012 via mobile

I had a great experience. The pool area was really nice with an outside bar for food and cocktails. Walking distance to all the bars at night. Great breakfast buffet which was very inexpensive. Very nice hotel with comfortable beds. I would stay there again.

  • Stayed October 2012
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 1 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jim B, General Manager at Plaza Resort & Spa, responded to this review, November 6, 2012
Thanks so much for the awesome trip experience you posted about your recent stay with us. Your positive observations about our hotel and our food/beverage were a pleasure to read and we appreciate the positive comments. I've shared your comments with the hotel management team. We look forward to you returning again soon.

Jim Berkley
General Manager
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Top Contributor
74 reviews 74 reviews
18 hotel reviews
Reviews in 24 cities Reviews in 24 cities
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed October 17, 2012

The view of the ocean from this hotel is amazing! We got upgraded to a ocean facing room and I was very impressed! The room itself was super nice, no complaints at all! We loved bring so close to the ocean. The woman at the pool bar was amazing, the inside hotel bar sucked and was over priced. The ice machine was broken but with a fridge in the room we didn't need it. There are some cosmetic updates that need to be fixed. Overall we would totally stay there again!

  • Stayed October 2012
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jim B, General Manager at Plaza Resort & Spa, responded to this review, October 18, 2012
Thank you so much for the wonderful review you posted about your stay with us. We are delighted our staff and hotel provided a great experience for you and we appreciate the positive comments. Thanks for noting s few conditions that weren't up to par and we will ensure these are resolved right away. I've shared your comments with our team. We do hope to have you as a guest again one day!

Jim Berkley
General Manager
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Senior Contributor
37 reviews 37 reviews
6 hotel reviews
Reviews in 21 cities Reviews in 21 cities
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed October 14, 2012 via mobile

We just stayed at the Plaza Resort this past weekend. I was a little worried because I read mixed reviews. The only two complaints I did have was the fact that the lobby area smells very musty all the time, almost like the place was flooded. The other complaint was there was no water pressure in the shower on he 12th floor. I could barely wash the shampoo out of my hair. But other than that, the hotel was in a great location from everything. They ended up having an air show this weekend, so that was a bonus. I would still stay there again. I liked the common areas, and he pool area was very nice.

Stayed October 2012, traveled with family
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jim B, General Manager at Plaza Resort & Spa, responded to this review, October 18, 2012
We appreciate the positive remarks you posted about your stay with us. We are pleased our staff and hotel provided a great experience for you and we appreciate the nice comments. I've shared your comments with our team. We do hope to have you as a guest again one day!

Jim Berkley
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Ocala, Florida, United States
1 review
6 helpful votes 6 helpful votes
1 of 5 stars Reviewed October 10, 2012

Me and my fiance just stayed at the plaza and let me say, what a waste of money! 129.99 was the supposed price and plus tax it was 144.00, then they add another 15$ on top of that for a resort fee. We arrived early and decided to eat but the guy down stairs said the resturaunt was closed with no explanation. We get to the room to find menus for room service and find out the resturaunt closes at 9pm but its only 7:30. Maybe there has been a mistake so we call downstairs and ask why the food services are closed and the desk guy says he doesnt know, when he arrived at work, thats how it was. Hmm? I also asked not to charge my card as I would pay cash the folowing morning and of coarse the charged the card anyway and the robust lady downstairs got rude with us when I asked her to refund the money back on the card. This is after we waited for her attention while she cut paper into little squares. Luxury hotel? Please. The only good was the view of the ocean. Also they offer no in room movies. No food, no movies? 160 a night??? Avoid this old dirty over priced hotel, where the staff idle in the hallways talking and not getting out of the way when you walk by. This place is a rip off and they are rude, and seem under staffed and have no professionalism.

Room Tip: Avoid this hotel at all cost.
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  • Stayed October 2012, traveled as a couple
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jim B, General Manager at Plaza Resort & Spa, responded to this review, October 18, 2012
Thank you for your candid remarks about our hotel. It seems that although many features of our property met your expectations there were some conditions you were unhappy with. I have just taken over as the new General Manager of this hotel and sincerely will address all of your noted issues. The entire team at the Plaza Resort and Spa Hotel are dedicated to providing excellent service with a first class hotel product delivery thus it is very disappointing to hear we failed to deliver our promise in some ways during your stay. We apologize again and do hope we are able to to have you as a guest in the future if you travel to Daytona again.

Regards,

Jim Berkley
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Senior Reviewer
8 reviews 8 reviews
6 hotel reviews
Reviews in 6 cities Reviews in 6 cities
11 helpful votes 11 helpful votes
1 of 5 stars Reviewed October 10, 2012 via mobile

I have stayed at this hotel on two different occasions. The first time they gave us a room and when we got there it was already occupied with other people. Not a great start. The check in was completely unorganized with long lines and a slow computer system. They then upgraded us to a better room with a jacuzzi and a great view. My girlfriend and I were in the jacuzzi when someone came walking into are room. Should've known better from my previous experience.

A few years later I thought I would give this hotel a second chance where I requested an ocean front room on a high front and ended up on the lowest floor in a handicap room. I don't ever complain with things like this but it was a special weekend and my request to be moved could not be filled.

Spend a little extra and stay at the Hilton or Wyndam. Same great view much better experience.

Stayed January 2012, traveled as a couple
Was this review helpful? Yes 6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
new lothrop
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed October 9, 2012

Second time for us at the Plaza
We found it very enjoyable once more! Its in a great location,
with a beautiful beach, a huge pool, and most important a courteous staff. The rooms are large
and very clean! Try the restaurant,the food is excellent.


Jeanie

Room Tip: Try for ocean side, the surf sounds are great!
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  • Stayed October 2012, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Plaza Resort & Spa

Address: 600 N Atlantic Ave, Daytona Beach, FL 32118
Phone Number:
Location: United States > Florida > Daytona Beach
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Kitchenette Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Spa Hotel in Daytona Beach
#3 Top resorts Hotel in Daytona Beach
#8 Business Hotel in Daytona Beach
#8 Green Hotel in Daytona Beach
#12 Romantic Hotel in Daytona Beach
#16 On the Beach Hotel in Daytona Beach
#28 Family Hotel in Daytona Beach
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Plaza Resort & Spa 3.5*
Number of rooms: 322
Official Description (provided by the hotel):
Stretching across the Seabreeze Avenue beach approach, the historic Plaza Resort & Spa has been entertaining guests for over a century. Discover the grand tradition of hospitality and service at this sparkling Daytona Beach hotel. Stretch out in our elegant, spacious accommodations and enjoy stunning views of the Atlantic Ocean. Experience true relaxation at our very own Ocean Waters Spa, the only full-service European-style spa in Central Florida. Transform your typical seaside getaway into one where you discover what affordable luxury is all about at this historic Daytona Beach Florida hotel, where extraordinary comfort begins with a premier setting. ... more   less 
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Also Known As:
Plaza Resort And Spa
Plaza Hotel Daytona Beach
Plaza Resort Daytona Beach

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