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“Horrible Hotel.” 1 of 5 stars
Review of Plaza Resort & Spa

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Plaza Resort & Spa
3.5 of 5 Resort   |   600 N Atlantic Ave, Daytona Beach, FL 32118   |  
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$20 Resort Credit
Ranked #22 of 109 Hotels in Daytona Beach
GreenLeadersBronze level
Ocala, Florida, United States
1 review
6 helpful votes 6 helpful votes
“Horrible Hotel.”
1 of 5 stars Reviewed October 10, 2012

Me and my fiance just stayed at the plaza and let me say, what a waste of money! 129.99 was the supposed price and plus tax it was 144.00, then they add another 15$ on top of that for a resort fee. We arrived early and decided to eat but the guy down stairs said the resturaunt was closed with no explanation. We get to the room to find menus for room service and find out the resturaunt closes at 9pm but its only 7:30. Maybe there has been a mistake so we call downstairs and ask why the food services are closed and the desk guy says he doesnt know, when he arrived at work, thats how it was. Hmm? I also asked not to charge my card as I would pay cash the folowing morning and of coarse the charged the card anyway and the robust lady downstairs got rude with us when I asked her to refund the money back on the card. This is after we waited for her attention while she cut paper into little squares. Luxury hotel? Please. The only good was the view of the ocean. Also they offer no in room movies. No food, no movies? 160 a night??? Avoid this old dirty over priced hotel, where the staff idle in the hallways talking and not getting out of the way when you walk by. This place is a rip off and they are rude, and seem under staffed and have no professionalism.

Room Tip: Avoid this hotel at all cost.
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  • Stayed October 2012, traveled as a couple
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jim B, General Manager at Plaza Resort & Spa, responded to this review, October 18, 2012
Thank you for your candid remarks about our hotel. It seems that although many features of our property met your expectations there were some conditions you were unhappy with. I have just taken over as the new General Manager of this hotel and sincerely will address all of your noted issues. The entire team at the Plaza Resort and Spa Hotel are dedicated to providing excellent service with a first class hotel product delivery thus it is very disappointing to hear we failed to deliver our promise in some ways during your stay. We apologize again and do hope we are able to to have you as a guest in the future if you travel to Daytona again.

Regards,

Jim Berkley
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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735 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (241)
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English first
Senior Reviewer
9 reviews 9 reviews
7 hotel reviews
Reviews in 7 cities Reviews in 7 cities
11 helpful votes 11 helpful votes
1 of 5 stars Reviewed October 10, 2012 via mobile

I have stayed at this hotel on two different occasions. The first time they gave us a room and when we got there it was already occupied with other people. Not a great start. The check in was completely unorganized with long lines and a slow computer system. They then upgraded us to a better room with a jacuzzi and a great view. My girlfriend and I were in the jacuzzi when someone came walking into are room. Should've known better from my previous experience.

A few years later I thought I would give this hotel a second chance where I requested an ocean front room on a high front and ended up on the lowest floor in a handicap room. I don't ever complain with things like this but it was a special weekend and my request to be moved could not be filled.

Spend a little extra and stay at the Hilton or Wyndam. Same great view much better experience.

Stayed January 2012, traveled as a couple
Was this review helpful? Yes 6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
new lothrop
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed October 9, 2012

Second time for us at the Plaza
We found it very enjoyable once more! Its in a great location,
with a beautiful beach, a huge pool, and most important a courteous staff. The rooms are large
and very clean! Try the restaurant,the food is excellent.


Jeanie

Room Tip: Try for ocean side, the surf sounds are great!
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  • Stayed October 2012, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Plaza Resort & Spa

Address: 600 N Atlantic Ave, Daytona Beach, FL 32118
Phone Number:
Location: United States > Florida > Daytona Beach
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Kitchenette Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Spa Hotel in Daytona Beach
#3 Top resorts Hotel in Daytona Beach
#7 Business Hotel in Daytona Beach
#8 Green Hotel in Daytona Beach
#13 Romantic Hotel in Daytona Beach
#15 On the Beach Hotel in Daytona Beach
#28 Family Hotel in Daytona Beach
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Plaza Resort & Spa 3.5*
Number of rooms: 322
Official Description (provided by the hotel):
Stretching across the Seabreeze Avenue beach approach, the historic Plaza Resort & Spa has been entertaining guests for over a century. Discover the grand tradition of hospitality and service at this sparkling Daytona Beach hotel. Stretch out in our elegant, spacious accommodations and enjoy stunning views of the Atlantic Ocean. Experience true relaxation at our very own Ocean Waters Spa, the only full-service European-style spa in Central Florida. Transform your typical seaside getaway into one where you discover what affordable luxury is all about at this historic Daytona Beach Florida hotel, where extraordinary comfort begins with a premier setting. ... more   less 
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Also Known As:
Plaza Resort And Spa
Plaza Hotel Daytona Beach
Plaza Resort Daytona Beach

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