Initially, the check in, appearance of hotel and the staff seemed all great. Upon reaching our floor, we kind of made a comment about the fact that the 6th floor hallway smelt stale and the carpet in the hallway had dirt all around. We figured it was the end of the night and they would clean in the morning. Once we settled in our room, we decided to have food at our table. The carpet,table and chairs were FILTHY. The carpet had crumbs, black hairs & dust. The chairs (and the curtains) had disgusting grease and smelly stains all over them (we literally had to put a towel on the chair before sitting), when my boyfriend grabbed the bottom of the table to move it there was an old cracker stuck to the bottom of the table with gum and it crumbled. We noticed that our coffeemaker top was missing and when my boyfriend looked for it under the bed, it was covered in dirt and there was garbage and a pretzel under the bed! On Sunday morning, I was woken up at 8 30 am with someone repairing and using a hammer in the room next to us. I came out, knocked on the door and told the maintenance man to stop. He complied, but we didn't go back to sleep after that. When we went down to the pool, the TOWELS which were supposed to be in our room, were nowhere to be found. For 4 hours that we hung out at the beach and pool, we asked the maid and front desk for towels- only to be met with a response "In the laundry, sorry". We never got the towels.
The worst occurred around 11pm on Oct 7th, we were lying in our bed watching TV, when a huge COCKROACH started crawling down the headboard to our mattress..It then jumped on my suitcase and we proceeded to kill it with bug spray and slippers we brought with us. It died on our bed and we called downstairs to ask to relocate us to another room because we were disgusted and this was the last straw! When we came downstairs with all our stuff to receive our new keys the night-shift receptionist, instead of being accommodating and understanding her response was "Are you sure it wasn't a Pomelo bug? Because those AREN'T cockroaches and they're native to Florida." We explained to her, either way it was gross, we couldn't sleep in the room anymore because it was on our bed. Instead of just giving us the new room key, she added "I have NEVER had to move anyone for a pomelo bug before". I went on to describe the conditions of our room and no wonder we had bugs! Moreover, I have traveled in many places around Florida, and the world, including tropical and 3rd world countries.. If I pay for a 3+ star hotel, I expect it to be at a certain level of cleanliness. I also don't expect the STAFF to diminish my concerns and make me feel like an idiot, because the pomelo bugs look exactly like cockroaches and are just as disgusting to be crawling on your bed. I would not have rated the hotel as poorly, if it wasn't for the hotel staff reaction to our issue. I will add however, the other hotel staff were pleasant. But basically, it was filthier than most 3 star hotels I've ever stayed in.
- Also Known As:
- Acapulco Hotel And Resort
- Acapulco Hotel
- Acapulco Hotel Daytona Beach
- Acapulco Resort Daytona Beach
- Acapulco Resort Daytona
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