I booked this room for 2 reasons: high trip advisor reviews & the fact it could comfortably hold 5 adults. When we arrived we were a little shocked...the rooms were extremely old. The front room (when you first open the door) had two beds, then you walked through the bathroom area, then at the back was the pull out couch, kitchenette and balcony. It would have been nice for several reasons if the bed room and kitchen were flipped...then we could have heard the ocean while sleeping. Also, the balcony door is a door that will not stay open, we had to prop it open with a chair--not sure why there wasn't a sliding glass door?
Anyway, there was mold on the ceiling tiles, a cockroach crushed on the floor, and a coffee filter filled with coffee in the sink when we arrived in the room! So who knows how well they actually 'clean'. It was an ok hotel, but our other family stayed in another hotel for the same prices (Wyndham) and it was a million times nicer and in the heart of everything. Sun Viking Lodge is far away from the boardwalk.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
When you own and operate a motel, your goal is always to make your guests happy; unfortunately, sometimes we fall short. So first, I would like to apologize to these guests for not enjoying their stay with us. I can certainly understand that when we are compared to a National luxury resort like the Wyndham which is also a time-share property, we would certainly fall short. Our advertising does point out that we offer “casual accommodations” in a relaxed atmosphere and that we do not offer luxury or upscale services.
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I understand that some guests may like to have their bedroom facing the ocean and to sleep with their doors open to hear the waves; however, we don’t encourage this due to humidity damage to our furnishings. Having the living room facing the ocean and the bedroom facing the front of the hotel, also allows, for example, children to take a nap in the bedroom while the rest of the family watch the TV and the ocean, eat or snack in the kitchen or just enjoy the oceanfront balcony. If the bedroom and living rooms were “flipped” as this guest suggested, then you would not see the ocean all day long unless you were in the bedroom. Obviously, when it comes to floor plans, everyone has personal preferences.
We specifically do not have sliding glass doors in our oceanfront rooms and specifically designed the building to have permanent large glass windows to view the ocean and an actual solid door facing the ocean and oceanfront balcony. This was done purposefully for protection against hurricanes and high winds; sliding glass doors can blow out; solid wood doors offer more protection. In addition, more “rain” can blow through the edges of the sliding glass doors. Lastly, winds constantly blow sand onto the sliding glass door tracts resulting in poorly operating doors. In addition, these doors are designed not to automatically stay open, again, due to humidity damage to our furnishings.
I am not sure about the comment about mold on the ceiling tile – none of our rooms have ceiling tile. I’m not saying that we have never had mold on our ceiling. If you operate in a humid atmosphere, occasionally, you have mold; every hotel on the ocean occasionally has mold. When this happens, and it happens rarely, we clean and treat the mold. There certainly is no excuse for the “crushed cockroach” on the floor in the corner or the used coffee filter in the sink. We have no record that any of these complaints were given to our management or front desk. Had this happened, we would have sent up the housekeeping supervisor to immediately rectify the problem.
I certainly hope that this guest does not judge ALL Daytona Beach hotels based on their opinion of us. There are many fine hotels and resorts here in Daytona.
Once again, thank you taking the time to send in this review.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.