We stayed for 5 nights in an oceanview with seperate bedroom and kitchen.
they gave us a great room, all the way on top in the corner, we loved seeing the dolphins play in the waves every day.
We loved having the 2 sinks. Appliences were a bit dated, but I think they were changing out the stoves while we were there. There is an icemaker in the fridge! Woohoo!
Having a place to do laundry was nice, it wasn't to expensive and never to busy, we were out of season so maybe when the hotel is full it is busier.
Negative was the safe, that you have to pay for, it would be nice to have something with a key, our codes, I hope this is on the "to do list"... otherwise bring a ton of quarters.
*Smokers in the room next to us, we could not sit on our balcony :( they were also leaning over their balcony and could look right in our room... we were enjoying some quiet time suddenlly a guys head pops around the wall "hello!!"
*The information in the room says you can pay by the poolside cafe with your roomkey, having it be put on your bill, but I was told when I tried to do this, that this was not possible.
*I missed towels out by the pool, and a laundrycart to throw them in after swimming, we took our towels from the room.
*We both had our wristbands on, my son kept throwing his off (and loosing it), and when we tried to take him off the slide we were very rudelly told he could not go, a little bit harsh we tought.... he was with both of us and we had our bands+roomkey, and he is 4 years old, he was crying his eyes out... we thought this was a little overreacted, so i just put my wristand on him and he could go.
Overall we had a good time, if its in season i would not want to go here, I think the chaos of all the kids would be to much for us. Lots of activities organised and it seems like there is lots of people participating.
Staff is friendly and quick to jump on problems, there was a pretty nasty storm that had the wrong angle, and a lot of rain was blown under our door, the carpet was soaked, they had someone come up to dry it out right away!
You always see people on the grounds, working cleaning, ect. they will all give you a smile and greet. :)
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
First I would like to thank this guest for taking the time to send in this review and also thank you for ranking us so high in all the different categories.
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We are glad you liked your oceanfront room location and the beautiful view of the ocean with playing dolphins seen from your balcony. Our rooms with kitchens are very popular and as you mentioned, it sure is helpful to have your own ice maker. We are in the process of replacing appliances and this is an on-going process. We also have a “wish list” with items we’d like to replace; safes are on the list.
All our rooms are non-smoking and at times, occasionally, those who smoke do so out on the balcony. Usually, if we have another room available, we can relocate you to one where this won’t happen. Unfortunately, on any building with balconies, someone can extend their head around to the next balcony; luckily, this rarely happens.
As for not allowing you to charge your meal to your room with your room key, I am not sure why this was not allowed. Did you check with the Front Desk to inquire why? Although our poolside kafe is not open after Labor Day, I will make sure we inform employees of this once they reopen and hopefully this will be corrected.
I agree, the pool attendant should have allowed your son to ride the slide if he were with you and your husband. I am not sure why, other than if all kids were running around using the waterslide and pools without pool I.D. bands, it might be hard for the pool attendant to keep track of which kids are with parents and which ones are not. We have grandkids and I certainly understand that sometimes, they just don’t want to do what parents want them to do.
It was so nice of you to compliment our employees – we agree, they are great, thank you. The activity program certainly keeps everyone busy and many of our guests find that they can get quite lucky at poolside bingo!
Again, thank you for your review. We look forward to welcoming you back to the Sun Viking Lodge . . . a place where you are always welcome!
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.