Problems abound if you are not canadian, owned by canadians, they cater to same, nice at first but try to complain about something and forget it... then you are treated terribly! The TV didn't work, and i was up all night because the beds were so hard, but they wouldn't change my room, kept sending over maintenance guy to fix it this went on until 12noon (ruined my whole morning) then they tried to give me a room right over the parking lot and trash, also employees walked right into my room without permission, told them i was hard of hearing but they didn't care. Finally gave me another room, knowing i was exhausted they called my phone woke me up for a forgotten toothbrush...the icing on the cake is when the manager sent a housekeeper to my room to reprove me for getting on a bus to go to the golden corral buffet for lunch, i was told by sheila i could go on trips posted on the wall so i went, someone squealed on me wonder who? If it looks too good to be true...well you know the rest! Moved next door to Choice Hotel.