We really enjoyed our stay, we found the staff to be very helpful. we wanted to change rooms when we got there only for location reasons and they made it happen. I almost canceled my stay because of some of the earlier reviews I read on this website. I am glad I did not. We had an awesome view of the ocean, an excellent pool and spa. The location is down from the main scene which I liked because our part of the beach was not overly crowded. Good restaurants in walking distance. we will be going back to the Islander.

My husband and our 14 yr old daughter and 3 yr old grand daughter book with this resort in advanced for a kitchen w/ocean front view smoking room. Needless to say after our 16 hour drive from Texas via car when we arrived they did not have theroom we requested so it was accept what they had or sleep in the car. Well in the room there were no nothing.. No coffee maker, etc. just a bed. Andjust outside of the door the ice maker was there so all thru the night you could hear different guest getting the ice buckets filled. The bath tub was peeling where they tried to refinish it and the drain was rusted. It was small in the bathroom you could not turn around. I did not know whether to take a bath or go to bed dirty. So I took my chances. After I turned in for the night about 10 minutes I started to get these bites all over my body like there were mosquitos in the bed with me. I jumped up like I was on fire. The bed bugs were awful. I usually take a can of lysol disinfectant w/us to spray the sheets, blankets, and sink and toilet, but forgot. And tey had the nerve to put a used gift bag in the room. It should have lysol and calamine in it. If you like bed bugs this is the place to go. signed.Mrs. Calamine-Cortisone in Texas

The first problem was that when we got there our reservation had been cancelled. This is worst case scenerio when you travel a long distance and all of the sudden you have nowhere to stay. I had recently gotten a new debit card so I called them to see if they needed my new card number but they said no, to just use the new card to pay for the room when I got there. However, the day before we got there they tried to charge my card for the room, which ofcourse it did not work and they cancelled our reservation. After some talking with the front desk we were able to get another room, however this room did not have a stove and the refrigerator was tiny. We were there for 8 days so this was not good. The outside hot tub did not work at all and had no water in it the entire time we were there. This was very disappointing and even more so by the fact that the staff did not mention this to us at the time of check in or even to apologize anytime there after. The "poolside bar" was open for 2 of the 8 days we were there, so that was not very exciting either. But, it was a cheap place to stay and it is right on the beach, however, I will never stay here again. Also, the staff is not very friendly.

We were put in this hotel for a timeshare promo deal (3 nights stay $80 total plus $15 room tax) This is a 10-story building with a majority of the oceanfront rooms accessed by outdoor corridors. Rooms have individual balconies, separated by walls, providing privacy.

We were in room 602 facing ocean. It had 2 double beds and small kitchenette. (fridge, microwave, toaster, coffee maker small stove and sink) The kitchen is in need of renovations as it is old,very small and most of the dishes and supplies are terrible. The fridge micro and toaster, coffee maker all worked fine and not that old. The stove was junk . Our can opener was totally rusted and didnt work,,,, they sent us a new one,,,, probably from a dollar store,,,, it didnt work after the second can. Supply of towels was good,,, daily maid service was good for replacing towels. Halls are musty smeilling,,,,,,, one vacationer told me they had to be moved out of there 10th floor room because floor was wet and didnt dry and smelled.

Our bathroom was very small,,, low water pressure in tub and tiles on wall in bad shape.

The outdoor pool was nice,,,, outdoor hot tub not working, and waiting pool for kids not working. Shortage of lounge chairs there when hotel is busy.

Elevators are very slow when this place is busy.

This hotel needs some work and could become a better spot to stay at if they did this. One person there said they paid $119 per night,, which is criminal for the condition of the place. They should convert the place and knock walls out and make 1 room out of 2 and it might work better for families. We found it too small for 4 of us and we also required a rollaway bed.
Location is good with lots of stores nearby.
beach is good.
Hotel next door is closed and looks like it will be torn down