I tried contacting Ocean Walk resort 4 times before posting this review to give them a chance to explain themselves and not get a bad review but they have not answered a single email I sent. So here it is.
Lets start with the hot water; The water was barely warm on the first day, cold on the second and third day, and finally hot for our last shower on our last day. Several calls were made to the front desk but they were very ineffective (except for the last day).
The pool towels; Every time we would go get a towel it would be a different story. Some of the staff would just hand me a towel when I needed one, others would ask for the room number, which so far I am completely OK with, but on our first day, one staff member told us to keep the same towel for the remaining of our stay. When we refused and asked for our towel to be exchanged, she said, " You guys don't seem to understand, this is not a hotel, you keep the same towel, and you wash it yourself", I quickly replied that we are staying in a studio and didn't have a washer/dryer in our room and she said " Find a laundromat". I kept insisting and she finally replaced our towel. While all of this was happening, another staff member who was standing behind her was looking at us laughing hysterically.
I can deal with unprofessional staff but I cannot stand rude and arrogant people.
The mattress; The mattress was very old and uncomfortable, which once again is OK with me, but on top of that, it had coil springs coming out of it in 2 different places on the side of it (See attached picture). I slept on mattress in $39 days inn that were better than this.
The cleanliness and maintenance; The carpet in the room had a large, very visible stain on the left side of the TV stand. The bottom half of the entry door had black marks from shoes all over (See attached pictures). A large amount of paint was chipping away for the wall separating the fridge and the closet (See attached pictures). The bathroom door could not be locked because the steel plate on the door frame was missing screws and was crocked.
The noise; On our third days, from 9am to about 4pm, a crew was doing some work with a jackhammer on the north east side of the south tower creating a unbearable noise in the room and making everything shake around us. I understand that maintenance needs to be done and I think it is smart to do it in slow season but wouldn't it be a better idea to put the guest on the south side of the tower when they're expecting to do work on the north side?
The silverware; The room we occupied was for 4 guests, there were 3 spoons, 2 forks and about 10 knives...
When my wife called the front desk to report some of these problems, she was told to call the owner of the unit because the unit was fully owned. I booked my trip on Hotels.com, I do not have the owners phone number.
We did enjoy very much the pool and the parking arrangement, but that did not make up for the rest that was very disappointing.
Go next door to Hilton!!!
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Thank you for taking the time to provide this information. We deeply apologize for the maintenance issues you encountered with your unit along with the lack of all unit accommodations during your stay. We are sorry you had to spend even a minute of your vacation dealing with the construction noise. Our goal is to have our resorts up to each guest’s standards and your feedback will help us to do so. We sincerely appreciate the feedback you provided regarding your negative encounters with our staff and will be taking action to ensure that this is not an issue for future guests. We know it is important to be treated well on vacation. Again, thanks for taking the time to reach out.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.