Some chains are often inconsistent in terms of food or service - this one The Charthouse chain, does it better than most. We love to eat at the one in Annapolis, down on 2cnd Street, and consider the best one to be in Melbourne, Florida but have enjoyed eating in the chain from Miami to Maine. But we are so often and so regularly disappointed with the staff's attitude and the Management at our closest one, this our ‘local’ in Daytona.
On our last visit in April 2008, on our anniversary, while staying at The Shores, we finally had the window table we had so often requested in our previous half dozen reservations. It made a big difference to our enjoyment, and we are now encouraged to keep trying this Charthouse when we visit Daytona. So often on other occasions – casual dinner, a group visiting the Symphony Concerts or a birthday – we have been both disappointed and angry at finding our table far from a view, our guests names misspelled on the birthday menu, the staff wandering and absent and the Managers downright rude and dissmissive of our dissatisfaction.
The food quality is consistently excellent (it is a well-managed chain generally) the outlook and ambience charming – we do hope that we find on our next return (or on reading further reviews in Tripadvisor) that things have permanently improved – we were so encouraged to think so at this last visit!
