I have relied on Trip Advisor for years to help me select a property and I was so excited to have found the cottages at Shoreline and much to my surprise, a vacancy over Spring Break. We were booked into a cabana by friendly staff, this is true, but the cabana itself was a total dump. First of all the floor was old and cracked throughout (uneven). I never took off my shoes it was so gross. The bathroom shower was somewhat clean but there were rust spots on the walls in various spots and the fixture was probably from 1927. Even the hair dryer mounted on the wall was older than dirt. The kitchen cabinets were covered with a laminate to try to make them look new and updated but it was starting to peel off. The oven was unusable -- it had no shelves in it at all. The stove did work however. Even the refrigerator had signs of touch up paint on it to try to salvage the fact it was old. And the lightbulb inside was burned out. (an easy fix) I sent a photo of the outside to my sister in law and her response was "icky". I looked through the photos on Trip Advisor, both professional and traveler and none were of this particular unit. The closet had no door and half the hangers were old wire ones. Also, this unit is called "family" which is really not true. It had 2 double beds, but everything else was squeezed and uncomfortable. Even the towels looked like they were used too many times and needed replacement. I really felt like I was staying at a 1 star hotel. Yes, I'm very picky and have high standards, but the comments on trip advisor by others led me to believe I had made a valid choice. Unfortunately, no. I was happy to leave and had even considered moving to another hotel and loosing my money, but we hung in there and made the best of it.
On the plus side, it is on the beach and the pool was small, but nice. The owners and staff are very very nice and did make us feel welcome. If anybody does decide to stay here, try to get an updated unit. Oh and the landscaping changes that have been made are indeed very good.
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
April 11, 2013
Thank you for your review. We appreciate your feedback. I apologize that your stay with us was not to your standards. I assure you that if we were made aware of your issues while you were here we would have done everything to make your stay more enjoyable. We do not wish any one to have a less than pleasant experience while staying with us. We do have a variety of Suites & Cottages that have been upgraded; we would have gladly moved you. Guy and I personally asked how your stay was and we were told everything was great.
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Guy and I purchased this place back in 2011 and since then have put so much back into this property and we are still working at it. The cottages are getting a face-lift in winter of 2013 however we will always maintain the rustic charm this place has.
We do not feel you were misled by our guest reviews. Our guests do mention, quite often, in the reviews that our place is "old" however the Shoreline & Cabana has character and charm; something that is a part of "old Florida" that only a select few can appreciate.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.