The hotel sign which was a plastic overlay said nightly, extended stay, condo. I agree with previously reviewers that the update in the lobby area is nice. It will take some time and money to get this place up to par. I would like to see the lineolium in the elevators removed and vacuumed regularly. At first it seemed like a lonely place and I was questioning if they gave rooms to the homeless. Then the cheerleaders came in and livened up the place. The bar and grill were opened and had a DJ during the day. I wonder if they were private vendors trying to make a go of it. Our room was OK but didn't like the cleaner smell, prefer good old clorox versus some other smells. Also the hall was noisey and you could see the light coming in from on top of the door. I like clean windows and they should hire or have their staff do them at least once a month. Although it has some private owners they should get the same window treatments especially the ones facing the ocean. It looks bad with all different ones, adds to the tackiness of this place. I felt more comfortable walking on the beach than on the street. Pretty run down in spots. The Pizza Hut smelled terrible too, like a zoo.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Management Response
Daytona954, Director of Sales & Marketing
(Management representative)
Apr 23, 2008
I have just joined the staff of the Fountain Beach Resort. I am the Director of Sales & Marketing. I have served and worked in Daytona Beach for nearly 20 years. I have watched Daytona Beach go through a metemorhysis. It has transended from a destination of small "Mom & Pop" properties along with more prestegious hotel properties, to a Destination where most of the older properties damaged by huricanes and age have been replaced by new properties and Condo-Hotels. Daytona Beach has become a New Destination with properties that are still in transition. They are going thru remodeling and renovations with complete make-overs. This is a timely and costly process. We at the Fountain Beach Resort are one of those properties. We have spent hundreds of thousands of dollars renovating our property and raising it's standards to meet the expectations of the guests travelling to Daytona Beach. As a Condo-Hotel, all of our units are owned by private owners. We strive to maintain the standards our guests expect when staying at a 3-Star Hotel. In the hospitality industry, you deal with guests who all have different expectations. If a particular guest feels you have not met their expectations you try to rise to the challenge to satisfy that guest. In most cases we succeed. When operating a Condo-Hotel, we manage units owned by individuals. No two rooms are alike. Thay all have different furnishings and decor. Some units are newer and more modern than others but they all meet our expectaions and those of a 3-Star Hotel. Yes, in the hospitality industry, problems occur. Challenges to overcome each guests perception of what they expect from your property is what makes our careers enjoyable. It is our pleasure to serve each and every one of our guests to meet their expectations. We meet the Day to Day problems as any other industry. We also are part of the solution. We take each and every guest's comments very seriously. We try to be pro-active and meet everyone's expectations before they arrive.
Sometimes we have to be re-active and manage a particular guests expectaions differently. To those guest who march to a different drummer we appreciate the opportunity to meet their needs. We are one of the most progressive properties in Daytona Beach. For every guest who feels we have not met their expectations, we have thousands of repeat guests who love the services we provide. The Angels who love you rarely complain and don't post their comments. We appreciate the guests who take time to point out where we can grow and when we should try harder. Thank you to each and every guest who sheds light on our doorsteps for it makes us better for having been given the opportunity to serve them.
Best regards to All,
Fred KnappDirector of Sales & MarketingFountain Beach ResortDaytona Beach, Florida 32118
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.