We reserved our room two months prior to our stay and before we ever even got to the Hotel we were having problems. We went down for bike week and was told that trailor parking was provided for us free of charge. This of course was not true. We ended up having to park the trailor 7 miles down Atlantic Drive and paid $70.00 to leave it there. This is a church parking lot and the staff on site told us that the Ocean Club Plaza always tells their customers that trailor parking is free when it is absolutely not. Our room was beautiful although the plumbing was awful. Housekeepers were awesome as well as Tabitha at the front desk. However, the other staff were hard to deal with and lied to us repeatedly. Our vehicle was hit in the parking lot (smashing the door in)...security cams showed it happening but security said that it was to grainy to prove anything. The CEO (Nigel) gave us his card and told us that he would contact us the next morning. We still have not heard anything... Our brand new motorcycle was dented as well. However, the worst thing that happened during our stay was on the 2 floor there was a small 2 year old child running up and down the hallways unsupervised. The time was 12am and my boyfriend and I as well as another couple stayed with this child for over 15 minutes waiting for security to get there. Finally when they did...a man came out of the room and snatched up the child. We called the police but once they approached the front desk...security told them there was nothing to worry about and sent them away... we called them back again and showed them to the room where the child was at. We left it in their hands from that moment on. Overall, we loved the room, our housekeepers and Tabitha at the front desk were amazing. Other than that...the rest of the staff were horrible and we were told countless lies.
- Official Description (provided by the hotel):
- Located directly on "The World's Most Famous Beach," this soothing Daytona Beach oceanfront hotel features beautifully appointed oceanview and riverview rooms. ... more less
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- Also Known As:
- Plaza Ocean Hotel
- Plaza Ocean Resort
- Plaza Ocean Club Hotel Daytona Beach