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“NOT a $400 a night room” 1 of 5 stars
Review of Plaza Ocean Club Hotel

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Plaza Ocean Club Hotel
3.0 of 5 Resort   |   640 North Atlantic Avenue, Daytona Beach, FL 32118   |  
Hotel amenities
Ranked #52 of 110 hotels in Daytona Beach
Lakeland, Florida
Reviewer
5 reviews 5 reviews
Reviews in 3 cities Reviews in 3 cities
3 helpful votes 3 helpful votes
“NOT a $400 a night room”
1 of 5 stars Reviewed February 27, 2013

I am surprised the balcony has not been condemned! room 205 the concrete in the roof of the patio above 205 is coming down. rebar is rusting through. The room was just okay. nothing other than the view to make it stand out from a $100 a night room. I tried to use wifi while there,the wifi site was under construction. It was close to the boardwalk, and the staff was friendly, thats all I can say good about it.

Room Tip: don"t stay in room 205
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  • Stayed February 2013, traveled with family
    • 1 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PlazaResortSpa, General Manager at Plaza Ocean Club Hotel, responded to this review, March 21, 2013
Thank you for your recent stay with us. I apologize your experience was anything but excellent. February is a special event time period in Daytona Beach with the Daytona Races and does increase the rates in the area. We have been renovating the balconies and appreciate your feedback. We do use a local internet company who will assist on-site when needed. I do hope your concerns were brought to the attention of the front desk so we were able to address the problem at the time.


I hope you will accept my sincere apologies and will give us another chance in the future.
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459 people have reviewed this hotel

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (158)
Date | Rating
  • Dutch first
  • English first
  • German first
  • Italian first
  • Portuguese first
  • Any
English first
Edgewater, Maryland
1 review
5 of 5 stars Reviewed February 25, 2013

I lost a diamond earring in my bed and didn't realize that it was gone. When I realized that it was gone I called the front desk and asked that housekeeping not go into my room to make up beds as I wanted to look for the earring. Within 10 minutes the front desk called me back on my cell phone to say that the bad news was that housekeeping had already gone into my room. The good news was that the earring had been found and turned in!! Who does that - that never happens. As a family we have been coming to Daytona Beach for years and have stayed at other resorts and actually had things stolen out of the room with the resort taking no resposibility or offering any type of help. I cannot not say enough about the staff at Plaza Ocean Club. From the front desk down to housekeeping everyone is friendly, helpful, and professional. They go out of their way to make sure your stay is enjoyable and bigger than anything HONEST!! Thank you Plaza Ocean Club for a wonderful stay once again. We will be back!!

  • Stayed February 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PlazaResortSpa, Public Relations Manager at Plaza Ocean Club Hotel, responded to this review, February 27, 2013
Thank you so much for taking the time to write a review. Our employees are our most valuable asset. We pride ourselves on our superior level of service, to create lasting relationships with our guests.
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Reviewer
5 reviews 5 reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed February 22, 2013

My husband and I came here over spring break last year for our honeymoon because we had a group-on. We had to fill out a checklist of what was already broken when we entered the room. That was okay considering it was spring break. The view was awesome. The hotel is indeed right on the beach, and the pool deck is great. The hotel restaurant is really good for breakfast too; the buffet was great. We didn't eat there at lunch or dinner though. It's a great hotel for walking up and down the city strip, or even along the beach (we walked barefoot). If you're only concerned with the experience and not a luxury hotel, then it's a great place. Also, the staff was very friendly considering all the college kids running around were drunk 80% of the time.

  • Stayed March 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PlazaResortSpa, Public Relations Manager at Plaza Ocean Club Hotel, responded to this review, February 25, 2013
Thank you for taking the time to write a response. Spring Break is a very different time of the year for us. At the end of March, beginning of April last year we were taken over by a new management company that has invested a great deal of time and money upgrading the property, so we now have more to offer than just our great location. We have added 42 inch plasma screen TVs in all rooms, all new bedding, we have painted all the interior of the hotel and we have replaced all the closet doors. Come and visit us again and see what we now have to offer.
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Helena, MT
Senior Contributor
29 reviews 29 reviews
12 hotel reviews
Reviews in 14 cities Reviews in 14 cities
25 helpful votes 25 helpful votes
3 of 5 stars Reviewed February 19, 2013

Awesome staff. Don, Mike, Tabitha, Ansley, Burgundy and the catering folks went above and beyond to make our stay great. Great tips on local attractions and were the true examples of "Southern Hospitality". These folks are working their tails off. Unfortunately, they are woefully understaffed. 2 large groups were checking in and only Mike was there to handle it all, including phone calls. The GM was nowhere to be found. The reservations were in, so one would think they would have staffed for this. Same for check out.
Rooms while adequate and great views, were dated. Refrigerator and nuke were rusty and cruddy. The shower valve leaked. We told maintenance, but was never fixed. The ceiling leaked above the shower ( must be a leak from the unit upstairs) and the carpets needed a good cleaning. Not sure how this place stacks up against others in the area, as were were with a large group. I give the Front Desk Staff an A+; Housekeeping C, Maintenance a D and the GM a WTF.

  • Stayed February 2013, traveled with friends
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PlazaResortSpa, Public Relations Manager at Plaza Ocean Club Hotel, responded to this review, February 25, 2013
Thank you for taking the time to write a review. We value our guest's feedback and we use your valuable feedback to address your areas of concern, to coach our staff into making our hotel the best that it can be. We hope that you give us another chance in the future.
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St. Petersburg, Florida
Contributor
11 reviews 11 reviews
6 hotel reviews
Reviews in 8 cities Reviews in 8 cities
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed February 14, 2013

Ocean View was great! Dog friendly and my Mini Pin loved the view from the room. Room was very nice! Bed was great! Bathroom was clean, but needed to be remodeled. Staff were extremely friendly and helpful. We will return next visit to Daytona. Very good value.

  • Stayed February 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PlazaResortSpa, Public Relations Manager at Plaza Ocean Club Hotel, responded to this review, February 25, 2013
Thank you for taking the time to write a review. We are currently in the process of renovating the bathrooms, it is unfortunate that you were not in one of rooms that had already been updated while you were here. In addition to the newly remodeled bathrooms, we have also added 42 inch plasma TVs in all the rooms. Make sure to check us out the next time you come to Daytona, I am sure you will love us even more.
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Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed February 9, 2013 via mobile

Me and my husband spent two nights here at the end of our honeymoon. After checking in we went to our room and the kitchen area was full(at LEAST 10-15) dead cockroaches. Went back downstairs and the apoligized and put us on the top floor in a different room they said was just remodeled, upon walking in it looked nice, but not remodeled. The bathroom wall had a hole in it that was patched up and smelled a bit. The next night our ac quit working and by the time someone came up to fix it I was sleeping and had to listen to them replace it. It was a good location, but we will not be back.

  • Stayed February 2013
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PlazaResortSpa, Public Relations Manager at Plaza Ocean Club Hotel, responded to this review, February 25, 2013
We apologize that your stay was less than satisfactory. We value your feedback. We have recently switched pest control companies to assure that nothing like this will happen again. Thank you for taking the time to write a review. We are currently working on updating the bathrooms, and the delay in having your air conditioning repaired will be addressed with our engineering department. Again, thank you for taking the time to write a review. We do hope that you will give us a chance to show you that we have improved.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Marshall, MN
Contributor
11 reviews 11 reviews
7 hotel reviews
Reviews in 9 cities Reviews in 9 cities
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed February 8, 2013

Hotel is at a nice location on the beach but the hotel check in staff are not very inviting or friendly. They don't go out of their way to make you feel welcome. They don't have anything in the room to indicate what amenities the hotel has to offer.

  • Stayed February 2013, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PlazaResortSpa, Public Relations Manager at Plaza Ocean Club Hotel, responded to this review, February 25, 2013
We are sorry that your stay was less than satisfactory. We thank you for your time and your feedback. Your feedback is very important to us and we will use it to help make our property better. We have recently welcomed a new General Manager and a new Front Office Manager. Come back and see us and you will see that we have made the necessary changes to make the Plaza Ocean Club a better and friendlier place.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about Plaza Ocean Club Hotel

Also Known As:
Plaza Ocean Hotel
Plaza Ocean Resort
Plaza Ocean Club
Plaza Ocean Club Hotel Daytona Beach
Address: 640 North Atlantic Avenue, Daytona Beach, FL 32118
Location: United States > Florida > Daytona Beach
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Swimming Pool Wheelchair access
Hotel Style:
#10 Top resorts Hotel in Daytona Beach
#30 On the Beach Hotel in Daytona Beach
Price Range (Based on Average Rates): $
Hotel Class:3 star — Plaza Ocean Club Hotel 3*
Official Description (provided by the hotel):
Located directly on "The World's Most Famous Beach," this soothing Daytona Beach oceanfront hotel features beautifully appointed oceanview and riverview rooms. ... more   less 
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