Awesome staff. Don, Mike, Tabitha, Ansley, Burgundy and the catering folks went above and beyond to make our stay great. Great tips on local attractions and were the true examples of "Southern Hospitality". These folks are working their tails off. Unfortunately, they are woefully understaffed. 2 large groups were checking in and only Mike was there to handle it all, including phone calls. The GM was nowhere to be found. The reservations were in, so one would think they would have staffed for this. Same for check out.
Rooms while adequate and great views, were dated. Refrigerator and nuke were rusty and cruddy. The shower valve leaked. We told maintenance, but was never fixed. The ceiling leaked above the shower ( must be a leak from the unit upstairs) and the carpets needed a good cleaning. Not sure how this place stacks up against others in the area, as were were with a large group. I give the Front Desk Staff an A+; Housekeeping C, Maintenance a D and the GM a WTF.
- Official Description (provided by the hotel):
- Located directly on "The World's Most Famous Beach," this soothing Daytona Beach oceanfront hotel features beautifully appointed oceanview and riverview rooms. ... more less
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- Also Known As:
- Plaza Ocean Hotel
- Plaza Ocean Resort
- Plaza Ocean Club Hotel Daytona Beach