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Plaza Ocean Club Hotel: Traveler Reviews

3.0 of 5
640 North Atlantic Avenue, Daytona Beach, FL 32118
Hotel amenities
Plaza Ocean Club Hotel
Ranked #55 of 107 hotels in Daytona Beach
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309 reviews from our community

Traveler rating
    76
    83
    79
    31
    40
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Families
106
 
Couples
106
 
Solo
11
 
Business
13
 
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Date Rating
Silver Springs, Florida
Reviewer
3 reviews 3 reviews
2 helpful votes 2 helpful votes
“Thanks for a Great Place to Stay”
5 of 5 stars Reviewed January 11, 2013

I would like to take time to say Thank You to Jennifer,and Desirae. Wow what a team. My husband asked as his Christmas present to go out of town for a few days. I saw the ad for Plaza Ocean Club Hotel on Groupon - what a great value. Then I read some of the reviews and thought "Did I make a mistake? " I called the resort and spoke to Jennifer with my concerns she told me the problems had been solved. I asked her to help me with choosing a room for my special present to my husband. WoW - we were on the 11th floor - ocean front - what a view. The room was neat, clean and beautiful. Just what I had wanted. Desirae who managed the front desk was so personable and was able to answer any questions - with a smile , no matter how busy. Yes there is construction going on , but this is only updating this beautiful hotel.. All of the staff at this hotel were very friendly (even the outside contractors) . Ms Moe, the Guest Services Manager also made us feel very at home. Thanks again to the entire staff for making this a special trip for my husband and me.

Room Tip: Ask the staff at the hotel, they are honest and will help you with the best room available
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  • Stayed January 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PlazaResortSpa, General Manager at Plaza Ocean Club Hotel, responded to this review
January 29, 2013
Dear Guest:

I appreciate your positive feedback about your stay at the Plaza Ocean Club. One of the best amenities the hotel has to offer is its central location, which is walking distance to world famous Main Street and Seabreeze Boulevard, offering many restaurants and attractions. The hotel just finished a renovation of the guest bathrooms and the feedback has been very positive. I will pass along your positive feedback to the front desk about their superior customer service. I look forward to your return visit the next time your travel brings you to the Daytona Beach area.

Regards
Paul Herbert
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Stuart, Florida, United States
1 review
1 helpful vote 1 helpful vote
“Gratitude”
5 of 5 stars Reviewed January 9, 2013

We stayed here and the staff was courtious and freindly they made us feel like family the room was beautiful ove r looking the Atlantic ocean with plenty of room for my family of 5. I would highly recommend the Plaza Ocean Club to all.

  • Stayed November 2012, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
Ask Charlie H about Plaza Ocean Club Hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PlazaResortSpa, General Manager at Plaza Ocean Club Hotel, responded to this review
January 29, 2013
Dear Guest:

Thank your for the postive comments about your stay at the Plaza Ocean Club. The mail goal we strive for here at the hotel is clean accommodations and superior customer service. We love read feedback from our guest about feeling at home and friendly staff. I look forward to your return stay. Again, thank you.

Paul Herbert
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Lake Mary, Florida
1 review
“Under Construction and Under Quality”
3 of 5 stars Reviewed January 9, 2013

We all got a headache from sleeping due to bad air inside the room. There was construction stuff lying around, dusty carpeting on the floors, loud noises coming from construction drilling in the next room, strange odors, bad plumbing, rusted appliances ... the list goes on and on.

Just because of a Groupon deal, we tried this hotel. The staff was helpful but that was it. Never staying here again even for free.

Room Tip: I would pay more for a better hotel.
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  • Stayed January 2013, traveled with friends
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PlazaResortSpa, General Manager at Plaza Ocean Club Hotel, responded to this review
January 29, 2013
Dear Guest:

Please accept my apologies that we did not meet your expectations during your stay at the Plaza Ocean Club. The hotel tried to keep the dust and noise from the renovation to a minimum and not disrupt the guest experience but obviously feel short. The main part of the work is complete and I hope that you will give us another opportunity in the future so you can experience improvements we made to the hotel. The bathroom renovation and closets came out very nice and the new TVs and bedding really finishes of the room. Again, thank you for the feedback.

Regards
Paul Herbert
General Manager
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Buffalo, New York
2 reviews
1 helpful vote 1 helpful vote
“Great for the holidays”
5 of 5 stars Reviewed January 8, 2013

We stayed at the Plaza Ocean Club again this year since we had such a good time last Christmas. As before, we had a wonderful time at the beach. Everyone was very friendly and helpful and it always nice to stay at hotel where everything is clean and well kept. To our surprise, the bathrooms had been redone and looked great. We enjoyed our ocean view breakfast each morning in the restaurant. Save us a room for next year. We will be back.

Room Tip: Choose a high floor for a panoramic view of the Daytona Beach.
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  • Stayed December 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
Ask Thomas M about Plaza Ocean Club Hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PlazaResortSpa, General Manager at Plaza Ocean Club Hotel, responded to this review
January 29, 2013
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Madison, Wisconsin
Senior Reviewer
6 reviews 6 reviews
2 helpful votes 2 helpful votes
“Wouldn't stay there again if you paid me!”
1 of 5 stars Reviewed January 7, 2013

I live in a college town and this hotel was similar to a frat house on a Sunday Morning.. GROSS! Service is great (Brittany specifically)! But that's IT!! My room was gross. Toilet seat had a brown stain on it that was wiped away.. How do you miss a poop stain? The shower was broken and there were dead bugs all over the shower. We were upgraded to the only room left which reaked of paint because it was "remodeled" Still not up to my standards (I do not have high standards, I just like it to be clean) Balcony was dirty with gum stuck to it. Luckily My boyfriend and I spent most of our time at his sister's house. Housekeeping was fine. Overall not impressed!! Also I work at hotel in Madison. The GM responds to EVERY trip advisor. I'm really disappointed, it seems that the GM doesn't care at all. Daytona in general seems to be a dying city anyways.

Room Tip: Ask specifically for a room without stains and dead bugs, a clean one.
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  • Stayed December 2012, traveled as a couple
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PlazaResortSpa, General Manager at Plaza Ocean Club Hotel, responded to this review
January 29, 2013
Dear Guest:

Please accept my appologies that we did not meet your expectations during your stay at the Plaza Ocean Club. The hotel strives to provide excellent service and clean accommodations. I was dismayed that you were checked into a room that was not up to standards. I have passed along your comments to the Executive Housekeeper to look into your concerns and find out where we fell short. I hope you will give us another opportunity in the future to change your imprression of the hotel if your travel needs bring you to our area.

Regards
Paul Herbert
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about Plaza Ocean Club Hotel

Also Known As:
Plaza Ocean Hotel
Plaza Ocean Resort
Plaza Ocean Club
Plaza Ocean Club Hotel Daytona Beach
Address: 640 North Atlantic Avenue, Daytona Beach, FL 32118
Region: United States > Florida > Daytona Beach
Amenities:
Bar/Lounge Beach Business Center Fitness Center Free High-Speed Internet Pets Allowed Restaurant Swimming Pool Wheelchair access
Hotel Style:
#30 On the Beach Hotels in Daytona Beach
Price Range: $
Hotel Class:3 star (3*)
Official Description (provided by the hotel):
Located directly on "The World's Most Famous Beach," this soothing Daytona Beach oceanfront hotel features beautifully appointed oceanview and riverview rooms. ... more   less 
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