Our family booked our vacation in November for the following June. I asked on several occasions about having a refrigerator and microwave in our room and was told they are complimentary and to ask about it upon check-in. We arrived at the hotel around 3:30 pm and our room was not ready. We were told that they have a limited number of refrigerators and microwaves and that none were available. Our name was placed on a waiting list. We were instructed to wait on some sofas until our room was ready and because the hotel was full and busy, it would take a bit to get the room ready. After traveling with two young children, we were exhausted and I was nearly in tears. I called my husband, who called the hotel manager. They got our room ready within an hour (an hour??!!) and we went upstairs. The bathroom had a small amount of mold growing in the crevices of the shower and there was some growing at the base of the tub. All I wanted to do was take a relaxing bath and start our vacation. I am not a complainer, but I did complain. The mold was never removed. So, 10 days and no relaxing bath. Also, the air vents in the room and bathroom were quite dirty. On day 5, we finally got a refrigerator. On day 7 we received a microwave. I was told repeatedly that the hotel is receiving a make-over in September, 2014. I sure hope it is... THEN, one day we decided to do the pool instead of the beach. We noted that the children's club had ongoing daily events at the 5th floor pool. We arrived 30 minutes before the first event, which started at 12:00 pm. At 12:20, the event had still not happened. I inquired at the children's club (located just inside the pool area) as to when the events would start. Approximately 10 children were waiting in the area. The attendant was playing on her phone in an empty club. She told me that they generally wait until someone asks for games. I told her that I was quite disappointed as to that rule and went back outside. About 30 minutes later, she appeared with a hula hoop and asked the kids to hula. They did. She handed them a rubber prize and went back inside the club. That was IT! We packed up our belongings and went to the beach. I called the hotel manager and was given the manager of the gift shop, who said that she was in charge of that area of the hotel (kid's club). She apologized and gave us an afternoon pass of 15% off at the gift store. Mind you...I already had that 15% because I booked with the hotel directly. So, we didn't bother. The next day, we went to the front desk to ask about something and I told the desk clerk about the kid's club mishap. She apologized and gave both of our kids a coupon for $10 in free merchandise at the gift shop. It was a nice gesture, but since there was nothing really for them there, we got a cheesy necklace and two small glass turtles and moved on. Of note, the gift shop has some beautiful clothing items for adults! I digress. Upon checking out, I was told to that if we ever return there, to ask the floor supervisor in housekeeping for a refrigerator. They keep one or two stashed away for emergencies/medications, etc. On a lighter note, the views are spectacular, the beach is amazing. There is a small amusement park right next door, a water park one block away and lots of cheesy t-shirt shops nearby. There was one that airbrushes your own design on shirts and hats that we particularly loved. Joe's Crab Shack is on the pier next door and is fun. We walked the pier one afternoon just as a gentleman caught a baby Great White shark. It was amazing!
- Official Description (provided by the hotel):
- The Hilton Daytona Beach Resort/Ocean Walk Village is located in the heart of the 'World's Most Famous Beach'. Our resort offers seven onsite restaurants and bars, a full service spa, two outdoor pools, whirlpools, fitness center and 60,000 sq/ft. Of event space. You will enjoy our proximity to great local attractions and a variety of entertainment options at walking distance from our hotel. Make sure to visit the Ocean Walk Shoppes, Daytona Lagoon Waterpark, Daytona International Speedway, LPGA International or enjoy festivals at the Daytona Beach Bandshell - featuring outdoor Summer concerts and fireworks every Saturday from Memorial Day through Labor Day. ... more less
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- Also Known As:
- Hilton Daytona Beach / Ocean Walk Village Hotel Daytona Beach
- Hilton Daytona Resort