Currently staying at the Hilton Daytona Beach, Woke up early and decided to sit in Lobby and read so I would not disturb my family. While sitting there 2 workers came up and ask to see my room key, of course I had it and showed it to them. Thank goodness I had it or they may have thrown me out the door and I may have became the homeless person they believed I was. I continued to sit in the lobby to see if security checked anyone else. No one else was checked.
This experience really hurt my feelings. I even went up to the front desk to ask to speak to the manager and was told the manager would not be in until 0830. I explained to the gentleman at the front desk what happened. All he said was he could not understand why they did that. He did not take my name or room number so the manager could speak to me.
Very poor customer service. Would check out but had 2 nights reservation.
- Official Description (provided by the hotel):
- The Hilton Daytona Beach Resort/Ocean Walk Village is located in the heart of the 'World's Most Famous Beach'. Our resort offers seven onsite restaurants and bars, a full service spa, two outdoor pools, whirlpools, fitness center and 60,000 sq/ft. Of event space. You will enjoy our proximity to great local attractions and a variety of entertainment options at walking distance from our hotel. Make sure to visit the Ocean Walk Shoppes, Daytona Lagoon Waterpark, Daytona International Speedway, LPGA International or enjoy festivals at the Daytona Beach Bandshell - featuring outdoor Summer concerts and fireworks every Saturday from Memorial Day through Labor Day. ... more less
- Reservation Options:
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- Also Known As:
- Hilton Daytona Beach / Ocean Walk Village Hotel Daytona Beach
- Hilton Daytona Resort