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“Awful customers service” 1 of 5 stars
Review of Regal Palms Resort & Spa

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Regal Palms Resort & Spa
3.5 of 5 Villa   |   2700 Sand Mine Road, Davenport, FL 33897   |  
Hotel amenities
1 review
1 helpful vote 1 helpful vote
“Awful customers service”
1 of 5 stars Reviewed 4 days ago NEW via mobile

I've been on a lot of vacation stayed at all different kinds of hotels...but this was the worse experience very....I wouldn't recommand it to ANYONE TO STAY AT REGAL PALMS BECAUSE OF THE HORRIBLE SERVICE AND THE LIEING MANAGER AND STAFF!!!

  • Stayed July 2014
    • 1 of 5 stars Value
    • 1 of 5 stars Location
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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1,263 people have reviewed this hotel

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (161)
Date | Rating
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English first
Carteret, New Jersey, United States
1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 4 days ago NEW

Stayed for a week. Upon arrival, placed looked nice and clean. Went to the front desk a few times, but all things were addressed. Not at a pace that I would have liked, but addressed and solved. My biggest issue was with the tiki bar. the bartender there has seen the movie cocktail too many times. when making a pina colada, He over pours the pina colada frozen mix and splashes the mix with a drop or two of rum. then acts like your friend and claims that he gives you a bit extra. then when you cannot taste the rum, he is confrontational about if you saw him pour in the rum. then he claims, if you would like more rum, he will have to charge you more. THE IDIOT shields the drink making process with his body and over-charges for non-alcoholic drinks. A pina colada, beer and a soda cost me $20. (the beer was $4.50) You can figure the rest. I would stay there again, however, would not go near the tiki bar.

  • Stayed August 2014, traveled with family
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 2 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Glen Rock, New Jersey
1 review
1 of 5 stars Reviewed 5 days ago NEW

Unfortunately I didn't read all the negative reviews until right before our trip. The complaints were spot-on accurate. Our check-in was delayed by over 4 hours (as was many others). While waiting, we learned that the units are owned by multiple owners and that the majority of owners do not invest any money into the upkeep of their rentals. We checked into one and was horrified. The wall to wall carpet was stained and filthy. All the bedding was ancient, threadbare and dirty, some with what looked to be blood stains. Our shoes stuck to the kitchen floor when walking through. The mattresses were awful and needed to be replaced. There were multiple cans overflowing with trash at the end of every driveway. We asked for a new unit. We moved into a new unit that night that was almost as bad. Since it was 11pm and the kids were tired, we stayed the one night and left first thing in the morning. Found another clean and updated resort closer to the parks. (Also, we noted numerous families returning to the front desk complaining of the same issues.)

  • Stayed July 2014, traveled with family
    • 1 of 5 stars Value
    • 1 of 5 stars Location
    • 1 of 5 stars Service
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1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 1 week ago

It is everything Simon promised and more. The house was immaculate, well kept, and truly a pleasure to stay in. It is local to all of the parks and the swimming area/lazy river was so good, our kids wanted to leave Disney early to spend extra time at the pool area. Whenever we will be down in that area, we will only stay at Simon's place. We can't say enough good things about the property and Regal Palms overall. Thank you Simon for helping us have an amazing vacation !

Room Tip: The house we had was perfect - 2 blocks from the water area, a 2 minute walk if that and less than 4...
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  • Stayed August 2014, traveled with family
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cardiff, United Kingdom
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed 2 weeks ago

I feel compelled to write a review after staying in Simon's 4 bedroom town house, it was absolutely superb!

From the moment I first enquired with Simon about his house I knew I was doing the right thing. Simon made the booking so easy and was so helpful, any questions were answered immediately and he gave great advice in his emails on the surrounding areas and shorter routes to the parks.

We were a party of 7 and it was more than adequate for our needs. It was spotlessly clean and the washing machine and tumble dryer were so useful. It was very near to the pool area and other amenities that Regal Palms has to offer, only a few minutes walk away.

As regards to the resort itself we used it quite a bit, my son and daughter used the facilities of the gym and my granddaughter loved the lazy river! There were always plenty of beds around the pool and we stayed at the end of July. As regards to the restaurant we found the food good on the occasions we used it, but I will say the breakfast was not the best so we only had it the once.

The parks were near and plenty of places to eat just up the road where there was also a huge supermarket.

I cannot thank Simon enough for allowing us the use of his house, he made everything so easy right from the booking process to the end. I would definitely recommend staying at Regal Palms, but book Simon's house, he and his house are superb!

Thank you once again Simon, hope to stay with you in a few years when I have more grand children!!

  • Stayed July 2014, traveled with family
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
1 review
1 of 5 stars Reviewed 2 weeks ago

We were beyond disappointed in this place that they consider a Resort...the 4 bdrm townhouse that we rented was dirty, furniture falling apart and worn out, stove was smoking, stains on the blankets and mattresses not to mention red sticky gooey stuff was smeared in between and on the side of the mattress and box spring that could not have been missed by the so called professional cleaners, not to mention the bugs and there never seemed to be management on site to deal with any issues that came up nor did they ever call us like they were suppose to. Family that was suppose to stay with us ended up going to a different resort because of the state that this one was in......

  • Stayed August 2014, traveled with family
    • 1 of 5 stars Value
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
2 reviews
Reviews in 2 cities Reviews in 2 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 2 weeks ago

loved it. So convienient. Ad all we needed. Place was comfortable and clean. Driveway and awesome pool with slide. Didnt smell and no one bothered us.i would definitely stay here and recommend to anyone.

  • Stayed August 2014
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Regal Palms Resort & Spa

Address: 2700 Sand Mine Road, Davenport, FL 33897
Location: United States > Florida > Central Florida > Davenport
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #4 of 11 Specialty lodging in Davenport
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Regal Palms Resort & Spa 3.5*
Official Description (provided by the hotel):
Regal Palms Resort & Spa is a private Resort consisting of bars, restaurant, health spa,gym, a spectacular pool area with water slide and lazy river, 24/7 check in, guest services, theme park tickets and Banana Jacks childrens restaurant and gaming center. The resort is surrounded by 598 privately owned townhomes and 700 pool homes. ... more   less 
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Also Known As:
Regal Palms Resort And Spa
Regal Palms Hotel Davenport
Regal Palms Davenport
Regal Palms Resort Florida
Regal Palms At Highlands Reserve
Palm Regal Resort

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