I have stayed in Regal Palms many times going back to when they first opened and the pool wasn't yet finished. We always book directly through them so that we don't have to deal with 3rd party. However, it seems that even now booking through them is 3rd party. We booked an elite townhome for 4 nights. 1st night the internet and main TV weren't working. By the 2nd night the TV was fixed but still no internet. When we complained they told me to "call the management company." WHAT? They are them management company. Anyway,the gave me a number and all I got was a recording. Complained again and a technician came by with the neighbor's WIFI password so that we could connect. Finally, we decided to leave 1 night early, went to the front desk and again the resonse was "call the management company." I told her I booked directly and that she was the managmeent company. So, she connected me with some operator who in turn called her back on the other line to say that the return authorization had to come from Regal Palms. The girl at the desk then called a manager who wrote a return authorization E-mail to whoever I spoke to on the phone (I assume the managment comany?) and we got back the cost of 1 night. Oh, and all of this took approximately 45 minutes. REALLY?????? I'm not paying Regal Palms $11.95/night to tell me to call a management company when I booked thru them and THEY ARE the management company. It was just rediculous and a waste of time.
- Also Known As:
- Regal Palms Hotel Davenport
- Regal Palms Resort And Spa
- Regal Palms
- Regal Palms Resort
- Regal Palms Hotel
- Regal Palms Davenport
- Regal Palms Resort Florida
- Regal Palms Resort Spa
- Regal Palms At Highlands Reserve
Region:
United States >
Florida >
Central Florida >
Davenport
Amenities:
Bar/Lounge
Business Center
Fitness Center
Free High-Speed Internet
Free Parking
Kids Activities
Kitchenette
Pets Allowed
Restaurant
Room Service
Suites
Swimming Pool
Wheelchair access
Ranked #4 of 11 Specialty lodging in Davenport
Price Range:
$
Hotel Class:3.5 star (3.5*)
- Official Description (provided by the hotel):
-
Regal Palms Resort & Spa is a private Resort consisting of bars, restaurant, health spa,gym, a spectacular pool area with water slide and lazy river, 24/7 check in, guest services, theme park tickets and Banana Jacks childrens restaurant and gaming center. The resort is surrounded by 598 privately owned townhomes and 700 pool homes.
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