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“Very dissapointed” 2 of 5 stars
Review of Tuscana Resort Orlando by Aston

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Tuscana Resort Orlando by Aston
3.5 of 5 Condominium   |   1395 Tuscana Lane, Davenport, FL 33896   |  
Hotel amenities
Certificate of Excellence 2014
Marietta, Ohio, United States
1 review
1 helpful vote 1 helpful vote
“Very dissapointed”
2 of 5 stars Reviewed July 31, 2013

Very disappointed to say the least. Ended up leaving early. Could not tolerate the noise level above our condo. Very poor bed & bedding. Old TV's with not much choice to watch. Not close enough to the Disney attractions. The only close restaurant was Chile's and we had to wait 2 hrs. to get in. One plus was having the washer & dryer, that was nice. After complaining & leaving early they did refund one nights stay, even though we left 2 nights early. Just not what we expected the pictures are very deceiving. Also I asked to be close to the pool area as I just finished chemo in May, so walking long distances is tiring. We ended up in building 9, at least a mile walk to the pool :( Needless to say I never even saw the pool area.

  • Stayed July 2013, traveled with family
    • 3 of 5 stars Value
    • 2 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
tuscana1, Director of Sales at Tuscana Resort Orlando by Aston, responded to this review, August 5, 2013
I am very sorry that we were not able to place you in a condo that was closer to the pool. Often times if a guest makes a request through a third party booking company we do not get the information. It is always best to call the resort to confirm any special needs. I can assure you we always try our best to accommodate our guests. We are only 4 miles west of the Disney World Exit. Our rental policy states clearly that there are no refunds after 48 hours of arrival. I assume we made an exception of one night due to your health. All of our pictures on the web site are current and actual. I hope that we might have an opportunity to have you stay with us again in the future Thank you
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742 reviews from our community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (167)
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English first
Atlanta, Georgia
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
4 helpful votes 4 helpful votes
2 of 5 stars Reviewed July 30, 2013

Tuscana resorts is very pretty. But my experience changed from good to bad when I had to wait 45 minutes for them to clean my room. After driving 7 hours, i expect to check in on time. I finally got over that,but when I got ready to get in the bed that night, I realized the maid must have been in a rush because piss and hair was on the toilet seat. I was prepared with my clorox wipes..But what made me mad was I went to put my 4 year old to sleep that night and turned back the sheets to find those same curly hairs were in my sheets..The sheets had not been washed.. I advised the front desk and they told me house keeping was gone for the day..I asked them for sheets and they said they didn't gave any..Pretty much end of conversation

  • Stayed July 2013, traveled with family
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
tuscana1, Director of Sales at Tuscana Resort Orlando by Aston, responded to this review, August 5, 2013
I apologize that you had to wait to check in. Our check in time is 4:00PM. The only time we ever have a problem is if the previous guest does not check out on time. This will put us behind especially when we have a full house. We do not allow a guest a late check out when we know this. We are very concerned about the cleanness of the condo we pride ourselves in providing all our guest a clean, comfortable home away form home. We will be investigating this situation and meeting with our management to understand and prevent this from ever happening again. Thank you for sharing your comments with us so we can imporve
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Iglasgow
Reviewer
3 reviews 3 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed July 28, 2013

Great holiday if traveling to parks you will need a car to get around as most places are about 30 mins away. shops at the bottom off the road (5mins)and places to eat !!! also great golf course at the omni (need to give this a go ) had a great time.

Room Tip: Just got back from a 2week holiday in Orlando stayed at the Tuscana and it was excellent the staff...
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  • Stayed July 2013, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TuscanaR, Director of Sales at Tuscana Resort Orlando by Aston, responded to this review, July 29, 2013
Thank you for the wonderful review of our Tuscana Resort. Most of our guests do enjoy being away from all the 'hustle and bustle" to enjoy some quiet time by the pool or in their spacious condo. We do our best to provide great service and were pleased to see the nice comments. We hope to see you Family again soon at our resort.
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Halifax, United Kingdom
2 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed July 23, 2013

We were slightly skeptical about tuscana due to mixed reviews on here but we nothing too worry about. We arrived after a long day to a clean apartment on the top floor and the only point to note on entry was one of the bedroom blinds was broken. We reported this the next day and it was replaced quickly. The resort is very close to the major parks and has a Chilis restaurant very close by if you need it plus a publix supermarket and Walgreens and pizza restaurant. We tried the food a tuscana after a few days and wished we'd found it before! It is not international haute cuisine, but is great food and great prices. The hot wings are great and my only regret was not being able to eat the full menu! We did not experience any of the criticisms voiced on here...apartment very clean and tidy, not noisy and we had everything we needed. I would like to say a special thank you to the lovely bar staff of Candy, Lauren and Jenny. Some nights it was very busy and they were so nice to us from day 1...fab ladies, all 3 and a credit to the Tuscana. We had said that this (2nd) trip to Orlando would be our last but we really want to visit again and plan to return in 2015 (would have been sooner but next years holiday is booked). This accommodation is not for everyone...you could get a lot cheaper hotel on International Drive but I'm a firm believer in you get what you pay for and this was real value for money. My only advice to Tuscana maybe to add a complimentary starter pack for guests...even if it just tea and coffee for first night.....this really would add the nicest touch. Thanks Tuscana to you and your staff especially those in he Tavern

  • Stayed July 2013, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TuscanaR, Director of Sales at Tuscana Resort Orlando by Aston, responded to this review, July 25, 2013
We are so glad that you enjoyed your holiday to our Tuscana Resort and especially the kind words about our staff. We take pleasure to know our efforts made you want to come back for another visit. We strive to make all our our guest's stay comfortable and relaxing. We look forward to having the opportunity to host your Family on their next stay to our area.
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Doncaster, United Kingdom
Senior Reviewer
8 reviews 8 reviews
7 hotel reviews
Reviews in 8 cities Reviews in 8 cities
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed July 20, 2013

Just returned from a 2 weeks holiday staying in a 3 bedroom top floor apartment room 5404 at tuscana resort. The apartment had a brand new feel to it, with it having flat screen televisions and what seemed like a brand new carpet throughout. The apartment was overlooking the golf course and had a balcony which was fully screened to keep out any midges etc. The apartment was spacious and it was close to Disney so we could come back and relax freely. The resort had a good size pool with plenty of loungers and also cabanas to keep you in the shade. Check in was easy and all staff were helpful and polite at all times. The on site restaurant was well priced with a good selection of food. Overall a great place to stay in a great location, we will definetly be back and will recommend to friends. Thank you for a great stay

Room Tip: Ask for a top floor and one of the refurbished apartments if possible
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  • Stayed July 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TuscanaR, Director of Sales at Tuscana Resort Orlando by Aston, responded to this review, July 22, 2013
Thank you for taking the time to write such a wonderful review of our Tuscana Resort. We are so pleased that you had a wonderful holiday in "your home away from home". I will pass on your comments tour staff. We look forward to having the opportunity to host your Family on their next holiday to Florida.
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Bellshill, United Kingdom
Senior Reviewer
9 reviews 9 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed July 17, 2013

Stayed here for 2 weeks and thoroughly enjoyed the stay. We stayed on the ground floor in a 3 bed apt in block 5. Didn't have any major noise issues. Certainly none from the I4 road as a few have mentioned. Could here the AC units starting up and the people upstairs every now and then, but nothing major. The apartment was well equipped and furnished to a good standard. All good equipment in the kitchen area and the washer/dryer was a Godsend. The whole apartment was fully air conditioned which worked great, cos you need it. The pool area was ideal for relaxing at and the food and drink at the bar was both reasonably priced and good quality. Perhaps the only slight negative on our part was, at night the bar area is more suited to adults not younger kids. We didn't have any problems with the apartment, however there did appear to be a well manned team buzzing around on their golf carts that probably would have been able to sort any issues. Check in was a breeze, much easier than many hotels I've stayed at. Yes, they do take a deposit on your credit card but totally understand why. After all it is someone else's house you're living in. If it was your house you'd like the piece of mind that any damage, accidental or otherwise would be taken care of. All in all an excellent base for our Florida holiday. Very close to the Disney attractions and 192 Kissimmee 10-15 min drive. A bit longer to the Universal attractions and International Drive areas, especially if the traffic was playing up. But great amenities on site if you just want to chill for the day. There is a Publix supermarket nearby and a few restaurants as well at the entrance road upto the resort, which are really handy.

Room Tip: Block 5 was close enough to all on site amenities, but far enough away from the noise from the bar a...
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  • Stayed July 2013, traveled with family
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TuscanaR, Director of Sales at Tuscana Resort Orlando by Aston, responded to this review, July 18, 2013
We are extremely pleased you enjoyed your holiday at our Tuscana Resort. Thank you for taking the time to write such a nice review highlighting our amenities and services. We are especially pleased you found the pool area relaxing and that you enjoyed the spacious comfort and amenities in the condo. We look forward to having your Family as our guest on your next holiday to Orlando.
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Cork
Contributor
14 reviews 14 reviews
6 hotel reviews
Reviews in 6 cities Reviews in 6 cities
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed July 11, 2013

My family of 5 stayed here recently for 2 weeks. The apt was immaculately clean and was well equipped. The pool area is great for cooling off in the heat, although we were away at parks most of the time. It was a lovely home to return to each evening after very active days.
Staff very welcoming & helpful when we needed anything.
Highly recommend to anyone planning an Orlando holiday.

  • Stayed June 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TuscanaR, Director of Sales at Tuscana Resort Orlando by Aston, responded to this review, July 12, 2013
Thank you for taking the time to write a wonderful review of our Tuscana. We are glad you enjoyed your stay with us and look forward to a return visit.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Tuscana Resort Orlando by Aston

Address: 1395 Tuscana Lane, Davenport, FL 33896
Location: United States > Florida > Central Florida > Davenport
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 13 Specialty Lodging in Davenport
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Tuscana Resort Orlando by Aston 3.5*
Number of rooms: 250
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Also Known As:
Tuscana Hotel Davenport

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