I flew in from Washington DC to Ft. Lauderdale for vacation to celebrate my girlfriends birthday. I originally booked a 3 night stay at the Sheraton Suites in Plantation Florida. However, when I attempted to checked-in I was informed that there was sometime of "emergency" with my room, and they were booked to capacity for the night. I was offered a free night stay at the Sheraton Ft. Lauderdale Airport. I was considerably frustrated because I had specifically booked that hotel for the suite amenities (Jacuzzi tub). Despite, my frustration the staff at Sheraton Ft. Lauderdale Airport compensated for my check-in woes. The management staff were as accommodating as possible. The bar and wait staff in the restaurant provided four star service. Yet, it was the service of the front desk staff notably Carolyn Mandy that made my stay worth while. She was receptive enough to pick up on my frustration and went the extra mile to make me feel comfortable. She offered us all of the hotel compliments and made up for our downgrade in room ( I originally booked a suite) by allowing us access to all of the features in the Hotel. I was informed that my one night stay at Sheraton Ft. Lauderdale Airport would be extended because the mysterious "emergency" at Sheraton Suites in Plantation was still "on-going". So again Mrs. Mandy went the extra mile to make up for the Inconvenience.I felt the hotel itself was standard. The rooms were clean and the interior provided decent aesthetics. There wasn't anything exceptional about the hotel other than it's great location to I-95 and the airport. On my third day I was finally allowed to check in to my original hotel. Regardless of all the challenges, I can say that I was able to enjoy my vacation because of two things 1) the hotel service was extraordinary. 2) my girlfriend was a good sport.
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- Also Known As:
- Sheraton Fort Lauderdale Airport And Cruise Port
- Sheraton Fort Lauderdale Airport & Cruise Port Hotel Dania Beach
- Sheraton Dania Beach
- Dania Beach Sheraton
- Dania Sheraton
- Sheraton Ft Lauderdale Airport